Alexa Device Offline is one of those major Echo related troubles that really irritates users a lot. We know that you are also one of those users who is dealing with this issue. This is why we have written this short guide.
Here, you will be provided with each and everything that is required to troubleshoot Echo Dot Offline trouble.
You just need to follow all the steps in the same given order so as to make your Echo device start working again.
Reasons Behind Alexa Device Offline
Before moving towards the troubleshooting steps for Alexa Device is Unresponsive, let’s know the reasons first.
- Outdated Alexa app
- The device is not connecting with the power source
- Wifi is not working fine
- Too much distance between Echo and Router
- Weak Internet Connection
How To Fix Alexa Device Offline Issue?
If your Alexa Won't Connect to WiFi, follow all the steps that we are going to written below:
-
Check The Connection
The very first that you should definitely check your connection. Check if all the cables are inserted properly into the Echo device and router.
If found any cable loose then fix them properly and then check if the issue got resolved. Even after doing that so, if the issue still persists then try the next step.
2. Restart Router And Echo Device
Try to fix the issue by restarting the Echo and the router. Sometimes, a quick restart is enough to resolve the issue like Alexa device Offline.
To restart them, turn them off and then remove all the cables. Wait for a while and then reconnect the cables again.
Turn the Echo device ON and then say the wake word of Alexa. Jump to the next methods if you are still dealing with the issue.
3. Update Alexa App
An outdated Alexa App could also be one of the main reason behind Echo Offline. So, we would like to suggest you update the Alexa app now from your smartphone.
To update the app, go to the play store or app store and search for the Alexa app. Check for the available update, if found any then click on “update”
4. Place The Echo Near The Router
Placing the Echo Dot too far from the router is also one of the main reasons why you are troubling with the Alexa Device Offline Issue.
If you have made the same mistake then change the position of the Echo device and place it near the router.
Last Words…
In this guide, we have told you almost all the reasons and the methods to troubleshoot the Alexa Device Offline issue. We understand that you are in trouble and want to hear the voice of Alexa.
Although, the methods are enough to deal with the issue. If still, Alexa App says Device is Unresponsive, then don’t think much and dial given Alexa Helpline Number and let our experts deal with the issue.
The team of technicians that we have years of experience. Hence, they will troubleshoot the issue in a very short period of time.
Call them now Toll-free !!! +1 800-795-6963