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**** C2010-652 Description | C2010-652 Syllabus | C2010-652 Exam Objectives | C2010-652 Course Outline ****
**** SAMPLE IBM SmartCloud Control Desk V7.5 Fundamentals 2021 Dumps ****
C. A tool that helps customers manage, audit, and coordinate change and configuration management
processes using user interfaces and workflows that facilitate cross-silo cooperation.
D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog
management enabling IT personnel to improve the efficiency of service delivery and to drive down
operating costs.
Correct�Answer� D
QUESTION�70
What is the purpose of the Update Promotion action?
A. To update attributes of the configuration item (CI) based on the information from the Actual CI
B. To update attributes of the Actual CI based on the information from the CI
C. To update attributes of the CI based on the information from the Change Management process
D. To update attributes of the Actual CI based on the information from the Change Management process
Correct�Answer� A
QUESTION�71
Which file would be found to review for debugging an issue if given this path
<root>\IBM\Websphere\AppServer\Profiles\<profileame>\logs\czapplicationserver>?
A. De.log
B. Fusion.log
C. Maximo.log
D. SystemOut.log
Correct�Answer� D
QUESTION�72
A service desk agent receives a service request in their work queue. By default, how is it made visually clear
this request was created from a standard offering?
A. On the Specification tab there is a Show Offering dialog box
B. On the Service Request header the Source field says Standard Offering
C. On the Activities tab the check box for is checked for- Is standard offering?
D. On the Service Request the fields Catalog Request ID and Source are populated
Correct�Answer� D
21
QUESTION�73
Which component is optional in an IBM SmartCloud Control Desk V7.5 installation?
A. Web server
B. Directory server
C. Database server
D. Application server
Correct�Answer� B
QUESTION�74
What are three required settings for a user to have access to an offering? (Choose three.)
A. The classification must be set.
B. The status of the offering must be set to Active.
C. The offering must be added to a Service Catalog.
D. The Line Manager Approval workflow must be set.
E. The Fulfillment Manager approval workflow must be set.
F. There must be at least one presentation attribute defined.
Correct�Answer� ABC
QUESTION�75
What is the difference between an Actual Configuration Item and a Configuration Item (CI)?
A. There maybe an active Change created against the CI.
B. There must be an active Change created against the CI.
C. There may be an active Change created against the Actual CI.
D. There must be an active Change created against the Actual CI.
Correct�Answer� A
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