Are you struggling to keep up with the demands of your IT infrastructure? Are your employees spending too much time troubleshooting technical issues? If so, it may be time to consider hiring L2/L3 support engineers. L2/L3 support engineers have extensive technical knowledge and experience, allowing them to provide more advanced technical support. Hire L2/L3 support engineers may seem like an added expense, but in the long run, it can be a cost-effective solution. By having these professionals on your team, you can reduce the need for external technical support, which can be expensive.