Firstly, we are discussing “What is Cloud Telephony?”, after that, we will discuss about its benefits.

What is Cloud Telephony

Cloud Telephony is a business communication system, which is on Cloud that’s why it is called Cloud Telephony and it is also known as Hosted telephony. It is a modern technology that moves your telephone system on Cloud. Unlike traditional PBX, Cloud PBX or Hosted PBX system can be set up at zero infrastructure cost and zero CAPEX.

There are so many benefits that Hosted telephony offers over a conventional PBX system, which we will reveal in front of you further. But before that let’s have a look at few cloud telephony products that enterprises use to efficiently manage their calls and messages.

What is Contact Center Solution

Contact Center Solution is one of the easiest ways to integrate with third-party databases, CRMs, and connectors provide a simple and easy way to capture, analyze and leverage customer data that can be useful for improving the customer relationship and the business's productivity. 

Cloud Telephony Products

Virtual Number: A 10-digit business phone number, at the back of which multiple phone numbers can be mapped.

Toll-free number: A virtual number that lets your callers make call you for free.

Interactive Voice Response: IVR interacts with your callers via DTMF keypad tones and voice, and its routes call as per caller’s requirement.

Distributed Call Centre: It manages all your call centers from a single centralized location, on the cloud.

Bulk SMS: It enables you to send a large number of text messages to different recipients at once.

Following are some benefits you can leverage from cloud telephony System:

Simplify the entire system

On a daily basis. Managing multiple phones and systems is so complex as well as irritating job for anyone. But Cloud Telephony Solutions enables you to have one system that can manage everything frequently. In this case, no need to worry about the expenses and maintenance of hardware as everything within a contract is managed and maintained by the communication provider. If you have already an IT team then also your IT team doesn’t have to take tension about PBX.

It is also cheaper than a traditional PBX system.

Downsize IT team

Nowadays, CT is one of the most popular cloud contact center solutions which is taken by many enterprises and industries. If we use CT then we have many advantages like we would not have to maintain a highly professional team to manage your phone lines or an on-site infrastructure. From hosting to maintenance, your contact center takes care of everything. This technology can help to bring transparency to our business as it enables you to keep an eye on all business activities and track all your calls.

Portable solutions

Hosted Telephony Solutions for our business enable our workers' flexibility to work. If our employees have an internet connection then they can work from anywhere. Thus, we get the flexibility to hire a team at multiple different locations. This technology enables us to manage calls on a work phone system rather than contacting multiple personal numbers. A unified communication provides we are an on-site system, storage, and recording facilities.

This is the perfect option if you think to expand your business on a global platform. Cloud PBX also offers mobile apps so that we can also access our system from our smartphones.

Affordable

Unified Communication Solutions come at a wide range of prices that can be tailored as per businesses’ needs. This is one of the best options for small businesses because it is an affordable and scalable solution.

Increase productivity

All businesses want to increase their productivity and Virtual PBX System is one of these technologies, which can help us to increase our business productivity. With it, our team can reap the benefits of better collaboration and a common communication system. This is also the main reason, which makes a positive impact on our overall productivity.