The BPO representative has to provide answers to all the queries that the customer has. Now, these queries can be about a new product or service. The client may want to know about the features of the new product or he may be keen to know how to use a particular service. The client may also be interested in knowing the price of the product and services. He may also enquire about how to place an order for certain products and services.
se a particular service. The client may also be interested in knowing the price of the product and services. He may also enquire about how to place an order for certain products and services.