Do you as a brand leave no stone unturned to deliver a total brand experience to customers?
Let's run a check:
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Do you have a CX-centric, robust website - with SEO-optimized product/services pages?
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Do you have verified and active social media handles?
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Do you maintain a consistent messaging and tonality across your inbound and outbound initiatives?
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Do you incorporate the stories of your community in your content?
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Do you encourage customer participation and feedback on social media?
If your answer is yes to even three of them, you have the right to feel elated - but there is a catch. If you lack the X factor, you may still fall short of achieving customer trust and loyalty.
That X factor can be your business caller identity, the absence of which can significantly dent your brand experience and reputation.
Check out the full article here - https://business.truecaller.com/resources/how-truecaller-for-business-adds-the-x-factor-missing-from-your-brand