Online Q&A service provider platforms are online discussion platforms that enable customers or employees to ask and answer questions.
Businesses implement Q&A tools as a searchable knowledge base, either externally for customers or internally for employees, to retain all the questions and answers provided.
The types of questions employees ask generally revolve around how they can get their job done, while consumers ask questions about services, products, and purchasing support.
Also, colleges, schools, and other educational institutes worldwide use Q&A for assessment methods and to enhance learner understanding. They are a part of traditional learning, but they have transformed with the advancement in technology.
Online Q&A services appeal to modern learners. However, finding such eLearning services that provide ideal solutions is challenging.
Clients face variety and quality issues when they get the wrong service. So clients must search for reliable agencies with technical experts and qualified SMEs to avoid issues.
Purpose of online Q&A services
While online Q&A services are used as a knowledge source, they vary from traditional knowledge based tools. The data is in question-answer format rather than long-form articles.
When arranged as an internal resource, employees use these tools to ask questions, and co-workers provide answers. Externally, clients use them to ask questions and the support team members provide answers.
This knowledge management format can help managers, customer service teams, and colleagues quickly answer questions and offer answers that can consider specific context.
The content collected on online Q&A service platforms helps businesses form a knowledge base that highlights common questions from customers or employees.
Online Q&A service platform in the open space
If you want to create your own online Q&A service platform, there is an option to develop everything from scratch. But this means there is always the option to develop all from the start. But this means you need to write a lot of code for the backend, frontend, database, security, etc.
Luckily, there are several well-tested online Q&A service platform solutions in the open space. These include:
- Discourse
- Vanilla
- Askboat
- Scoold
- Question2Answer
- Shapado
- LampCMS
Wrapping up
With all the options, how to select one? After all, each online Q&A platform has its pros and cons. Some platforms are documented better, others are easier to install, and still, others provide more flexibility.
In the long run, you want to pick a platform that has active community participation.
Are you looking for an online Q&A service provider?
Acadecraft is a leading eLearning developer with professional academic writers, Subject Matter Experts (SMEs), and research analysts to develop reliable Q&A.
They have a technical team, which includes graphic design and software that makes the Q&A interactive. The team creates solutions for various courses and subjects across different educational boards.