IT Support company does provide a range of services that make sure that the entire IT infrastructure of your company is working properly. When you hire an IT Support company to look after the IT infrastructure, they will be responsible to keep things functioning properly. They have to fix all kinds of issues that a company faces with their systems.
IT support company has to work a lot in the background to understand the core functionality of a company. Since the functionality of each company is different, the IT support company has to study the infrastructure to provide the required services.