Outsourcing Call Center Agreement is made when a company outsources some work to a vendor, who in turn is responsible for client handling and knowledge. This agreement needs to be very airtight to ensure that there is no scope of a discrepancy. Measurements are involved to set the standards for the agreement and they act as deliverables. These standard deliverables are also known as Key Performance Indicators (KPI).
Outsourcing Call Center Agreement Format
This Agreement for Outsourcing Call Centre Support (the “Agreement”) is effective_____________ [Date],
BY AND BETWEEN
_________________________________, a company organized
[Provider Name]___________________________________________, Address, City, State –Pin code.
Subject Line:
Main Body
NOW, THEREFORE, in consideration of the mutual covenants contained herein, the parties hereby agree as follows:
IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first above written.
SELLER (CALL CENTER] PROVIDER (PROVIDER NAME)
Authorized Signature
Authorized Signature
If your call center needs outsourced support use this document. You may also find other compensation and benefits related document templates to use here: Source: https://www.smartbusinessbox.com/agreement-for-outsourcing-call-center/