When a problem with the corporate network appears, a multitude of possibilities arise in the minds of IT professionals. Is the problem a cable? A connection? Could the computer be in trouble? Or is it the router? Is it better to start the scan on the host or on the server? In addition to this nightmare, many companies currently opt for remote management of this type of work, bringing together operations in business centers.
This policy is seen mainly in large business groups, which aim at productivity in centralizing internal services. Then, in this specific case of maintaining the corporate network, another major challenge arises: solving everything from a distance. After all, the displacement of qualified personnel and their equipment is expensive and time-consuming, also resulting in costs due to the inactivity of the equipment.
When a “Call” appears at a remote location, the first step is to identify the following questions: are there qualified IT personnel at the location? If so, what level of knowledge do they have? From then on, it is possible to outline the best strategy for solving the problem, defining whether the operation should be carried out by that person, whether it will be necessary to displace a specialized team, or even if it is more worthwhile to call an outsourced company.
Even when the person at the site has little skill in the area, with the right tools, it is possible to resolve the call remotely, through a network engineer who visualizes and provides instructions, possibly even teaching the technician on the spot while he watches. and learn. They are specific portable tools, such as testers and network and connectivity wizards, and wireless testers.
A network engineer is a technology professional who has the necessary skills to plan, implement and oversee the computer networks that support in-house voice, data, video and wireless network services.