Certain terms are used specifically in the courier sector, just as they are in any other industry. However, courier services utilise a lot of phrases and lingo that are very similar to our ordinary postal service. Understanding these terminology and phrases is essential and will make your job lot easier, especially when searching for a reliable courier provider. So, here are some regularly used terminology in the courier industry that will undoubtedly come in handy at some point.
One key term to be conscious of is 'authorization,' which refers to the approval provided by top officials in the Pinnacle Couriers firm to transport parcels containing dangerous objects or substances that must be cleared by customs, such as pharmaceuticals. Another word used throughout connection with authorisation is 'brokerage fee;' this money is charged by a customs broker for the professional service that he provides in having the goods clearance by the customs authority. Another term for a container or shipment weighing more than 75 pounds is a bulk shipment.
Contact centre dispatch is another phrase that is commonly used in most courier services. This refers to the centralised telephone service where a potential client can contact for pick-up & delivery orders. C.O.D. is another prevalent term, especially among online buying sites these days; it stands for cash on delivery, and the recipient must pay for the package before it is given over to him. A confirmation number is a distinct ID assigned to each customer that may be used to monitor the specific parcel as well as verification that the order was processed correctly.
CSR is another name for customer service representative; it is the person you will speak with to clear up any issues or questions you may have. Another term that is commonly used, particularly when shipping precious products, is DV, or declared worth; this is the worth of the product as reported by the client sending the item. You may have seen the word SNR on the receipt several times; this stands for sign not needed; in this situation, the delivery may be given over to anyone, not just a specific person.
Knowing the terminology used in Pinnacle Couriers Services allows you to make the most of this service. The latest technologies used in courier service can improve the efficiency of its employees.
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