Businesses aim at streamlining and speeding up their processes and workflows to achieve digital transformation. The other aspects of digital transformation include utilizing digital technologies, altering customer relationships, enhancing capabilities, and improving sales and service. These and many more time-consuming activities can be automated using RPA services. It is stated that the quality of experience enjoyed by businesses and individual users depends on the agility of processes.
RPA solutions can catalyze the process of digital transformation and free resources to focus on critical activities. In fact, global investments in RPA consulting are growing at a steady rate. In 2022, it is expected to cross $2 billion and touch $13.74 billion by 2028 (Source: wearebrain.com). Read further to find out how any RPA services company can empower businesses to achieve digital transformation.
What is robotic process automation?
Robotic process automation solutions are the combination of Application Programming Interfaces (APIs) and a User Interface (UI) to implement data transcription tasks between multiple applications. Using chatbots, software robots, and AI and ML, RPA helps streamline workflows and automate repetitive tasks across functions and domains. Processes such as invoicing, data audits, order processing, and data migration, among others, can have a scope for human error. For instance, an analyst or data entry operator may inadvertently enter a wrong email ID or contact number. Such errors can cost businesses money, time, effort, and resources.
RPA, when used in conjunction with DevOps, can reduce user touchpoints, streamline processes, improve reliability, and digitize key information. It can deliver a greater degree of customer satisfaction and increase employee engagement and team morale. So, to understand how any RPA services company can help a business achieve digital transformation, let us know the latter.
What is digital transformation?
Digital transformation is the process of implementing digital technologies into the workflow to achieve a host of objectives. These include streamlining processes, improving quality and speed of delivery, creating a centralized repository of tools, scaling up resources when needed, securing systems from cybercriminals, and improving productivity, among others. The other advantages of leveraging robotic process automation services include lowering operational costs, getting fewer bugs, improving operations, delivering better customer experiences, and achieving better control and higher revenues.
Key Parameters to Leverage While Using RPA for Digital Transformation
The parameters that businesses should take into account when leveraging RPA for digital transformation include:
Strategic alignment: RPA objectives should be aligned to the overall goals of digital transformation. For instance, the RPA framework should have processes or workflows that can influence customer experiences. This can be perfectly in alignment with achieving digital transformation. Further, it should align with digital transformation’s quest for resource scaling and management focus when needed.
Ability of processes: Any RPA services company running RPA services should not use processes that are primed to drive quick digital transformation. This can mess up any RPA execution due to changes in the environment or processes. RPA testing should ideally be done in a stable test environment. Hence, a proper evaluation of the suitability of RPA implementation for digital transformation should be conducted beforehand.
Governance: It is essential to plan for RPA implementation by obtaining buy-in from the management and other stakeholders. This is needed to scale up the automation activities in the overall scheme of driving digital transformation. Even if RPA is simple to implement and scale, its scaling up may not succeed if not backed to the hilt by the management and other stakeholders.
Change management: Any change in the workflow can breed confusion among the rank and file. So, it is important to take every stakeholder into confidence when going about implementing and managing change. This is because RPA deployments can fall woefully short owing to ineffective change management. The integration of RPA into the workflow can create new working models, which employees accustomed to working in a particular way may not find easy, leading to resistance. Hence, any such change should be preceded by a cultural transformation. Clear and transparent communication can help people easily adapt to the new working model.
Conclusion
Any robotic process automation company looking to implement RPA testing should ensure the stakeholders are in alignment with its objectives. RPA can facilitate digital transformation by managing a high volume of transactions and validating the umpteen lines of code that go into creating the digital architecture.