https://remunance.com/blog/how-to-boost-eor-experience-with-human-support-over-saas/
Software as a Service (SaaS) represents a cloud computing service model upheld by a third-party provider. It enables users to subscribe to and access software applications over the internet without the need for local installation or maintenance on their devices or servers. The web-based software has revolutionized various industries by providing convenient, flexible, and efficient solutions with features like any time, anywhere access, automatic updates, and seamless scalability. SaaS integrates employee relationship management, project management, email, and other tools, fundamentally transforming the utilization of software applications with its user-friendly and adaptable approach.
In fact, the SaaS market has expanded so massively that the 2023 State of SaaS Series survey anticipates the average SaaS expenditure per employee to reach nearly $9,600 by the end of 2023, compared to $2,623 per employee in 2021. The graph demonstrates a substantial linear increase. Despite the saturation of the market with numerous SaaS products serving millions of people daily, there is still a catch here. The basic hitch we all tend to forget while getting carried away by the glam of SaaS tools is the essential role of the human touch in any business activity which unfortunately SaaS products fail to add in any form or shape.
One of the fundamental aspects we overlook under the ease of the SaaS tool is employee relationship management. Establishing brand loyalty and retaining employees necessitates trustworthy connections with each individual employee. Frequently, we confuse employee relationships with day-to-day employee service, when actually it’s apples and oranges. While a SaaS tool can handle employee requirements, it falls short of cultivating genuine relationships with the employees. Strong employee relationships require human support, as humans possess unique qualities like empathy, adaptability, and effective communication. Unlike automated systems, humans can comprehend and resolve complex issues, build trust, and handle unpredictable situations.
Human interaction is crucial for personalized engagement, cultural awareness, and obtaining valuable feedback from the employees. A Microsoft report reveals that 97% of worldwide consumers consider customer service pivotal for brand loyalty, while a PwC study indicates that 60% favor human interactions for addressing complex issues. Although technology enhances efficiency, establishing enduring customer relationships demands authentic engagement and individualized attention. In the realm of EOR services, employees represent the primary clientele, underscoring the need to cultivate a credible image and forge personal relationships among them.