In this article, the author has mentioned Freshservice as the most worthy service management software. The author also added some extensive features about the software. 

 

IT or Information Technology has left no stone unturned in rendering its best experience worldwide. From switching on the lights to unlocking the house via wifi, technology is at every step. Moreover, it's slightly useful to cope with the IT sectors in this era. In organizations, a separate IT department is set up for offering hassle-free IT services to clients and the in-house departments. 

 

But, it's really a hectic job to handle all the workers at once. There is robust IT service management software available for offering hassle-free services to users. One such software is Freshservice review. Let's have a quick overview of how this software works: 

 

What Is Freshservice?

 

Freshservice is a cloud-based ITSM software that obliges every kind of organization and provides IT solutions to employees and other customers. Basically, the software offers a wide range of features and they are divided into 4 interesting categories:

 

• IT Service Desk
• IT Asset Management
• IT Project Management
• Analytics & Reporting

 

Freshservice helps the management to modernize IT, and other business activities, without expense and complexity. It offers privileges to IT service administration like ticketing and asset management, configuration management, increased impact analysis, powerful incident management features, etc. 

 

Specifications: 

 

Asset Management:

 

The users can manage their IT contracts without any issues and send automated notifications before the date of expiration. With Freshservice, the users get a unified platform for managing and improving IT governance. Once you increase the asset life through proactive maintenance 

 

Ticketing & Response:

 

Freshservice offers a ticket-based solution, where the support requests and queries of clients are handled through the ticketing process. The users can create their tickets via email, phone calls, or form-based solutions instead of Twitter or Facebook. 

 

Project Management:

 

Planning and implementing projects are really the toughest tasks in an organization. But, with the help of Freshservice, users can schedule all their IT projects from scratch to finish the project on time. Moreover, the users also get the privilege of using Workflow Automator to handle projects automatically and create task-based projects for specified circumstances. 

 

Analytics & Reporting:

 

Analytics and reporting are such components that are mandatory in every IT and non-IT industry. Through Freshservice, you can choose and adjust your widgets to ensure the most critical indicators, are constantly in the spotlight. Overall, with this feature, the IT management can keep track of tickets by month/category, agent performance, average response time, average resolution time, etc. 

 

So, after discussing the specifications, let's understand the pricing plans in this Freshservice review: 

 

• Starter Plan: The plan costs $19/month and $29/year.
• Growth Plan: The plan costs $49/month and $59/year.
• Pro Plan: The plan works for ITSM+ITOM+Project Management for large organizations. It costs $89/month and $109/year.
• Enterprise Plan: The plan costs $109/month and $129/year.

 

Final Words: 

 

We hope our readers got a clear picture via the Freshservice review and how the IT service management software works. Overall, it answered our query, yes, it is a worthy management software for IT.