what is a managed service provider

A managed it services provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. The MSP business model differs from other types of channel companies, such as value-added resellers (VARs), in numerous ways described below. Please scroll below the download box for more information on the MSP business model, pricing approaches and evolution as a channel partner category.