Meet the Client
A leading business consulting firm recognized for providing comprehensive advisory services to a wide range of industries faced a significant challenge in retaining talent. With a team of over 250 employees, the firm noticed a sharp rise in employee attrition over the last 10 months. This trend threatened the stability of their operations as more employees began leaving, raising concerns about internal culture, employee satisfaction, and engagement.
Need
The firm sought a solution that would help them not only identify the reasons behind the attrition but also enable them to implement actionable improvements. Their objective was to create a more favorable work environment that could boost employee morale, increase engagement, and ultimately improve retention.
Solution
The firm adopted AssessTEAM’s customizable employee engagement survey templates to set up a process for conducting regular employee happiness and workplace satisfaction surveys. These surveys were designed to gauge employee sentiment, pinpoint issues, and monitor the success of new initiatives. Conducted every four months, the surveys provided ongoing insights into the workplace culture and allowed the firm to continuously adjust its practices to meet employee needs. The firm began utilizing AssessTEAM’s continuous feedback and request feedback features to enhance communication between employees and managers and started using endorsements to highlight and acknowledge outstanding talents, aiming to promote a culture of recognition.
Results
By using AssessTEAM’s survey and engagement tools, the firm experienced tangible improvements in several areas:
- Enhanced Communication and Feedback: The surveys revealed that employees felt disconnected from management due to limited communication. By implementing features like continuous feedback and request feedback, the firm saw a marked improvement in communication, leading to more open dialogue, clearer expectations, and stronger team cohesion. The firm also introduced open-door policies and regular feedback sessions, which significantly improved transparency and trust.
- Better Work-Life Balance: Data from the surveys showed that many employees struggled with work-life balance. In response, the firm implemented flexible work schedules and remote work options, which were highly appreciated and boosted overall employee satisfaction.
- Significant Reduction in Attrition: Within three months of implementing the surveys, the firm successfully reduced its employee turnover by 30%. The regular pulse surveys allowed management to address concerns before they escalated, fostering a more supportive work environment.
- Increased Employee Motivation and Productivity: With the introduction of new initiatives aimed at employee development and recognition, the company saw a significant rise in employee motivation. This boost in morale directly translated into higher productivity and improved team collaboration.
AssessTEAM’s customizable engagement tools helped the firm retain talent and enabled continuous improvement in workplace culture by tracking key performance metrics and employee feedback.