The HCAHPS system isn't just supposed to compare and inform about bicycles. The fact of the matter is that medicare has incorporated the HCAHPS results into their value based purchasing system, which directly links hospital's reimbursement payments to their patient encounter scores. For many hospitals in the USA this signifies between $300.000 and $2.000.000 annually in earnings received from medicare.
As you can see, this isn't a trivial matter for hospital management. The fact remains that enhancing HCAHPS scores is a significant priority for healthcare organizations.
If your purpose is to set your organization as"Hospital of Choice" in your area, it's essential that you launch a realtime individual satisfaction measurement application. This plan will let you incorporate patient satisfaction tracking into your everyday interactions with patients. This way you will be able to find problems and implement corrections before they can affect your official HCAHPS scores.
To describe why this constant measuring is so crucial, you have to understand that the HCAHPS procedure. This government backed survey tool is administered to a small sample of discharged patients who fulfill the accepted HCAHPS criteria. The minimum acceptable sample size is only 300 patients per year.
Even though most organizations may transcend this sample size, it is clear that the amount of individuals surveyed is comparatively small compared to the entire population of discharges. Only a few discontented patients that happen to fall into the sample may provoke a substantial drop in the overall HCAHPs scores.
If you put your realtime satisfaction data at the hands of frontline supervisors, you are creating an exceptionally strong atmosphere for constant improvement. Problems can be detected immediately and corrective measures can be chosen in on the fly. A couple of hours after, your team will be verifying whether the measures have generated the desired response.
The idea of truly realtime measurement of patient satisfaction wasn't possible until very recently. As a result of an innovative new technologies hospitals are now able to track patient satisfaction easily and affordably within their daily in hospital patterns. Patients answer quick polls by touching the display of the mobile"gustometer" using their fingers right in their rooms. Considering that the whole survey procedure usually takes about a minute and a half, the use of this gustometer can be integrated into the standard day to day interactions with your patients. Once completed the questionnaire is automatically collected by the program's servers, tabulated and prepared for analysis.
More importantly the instrument incorporates an extremely sophisticated business intelligence system that will let you extract the maximum value from your survey data. You will be able to contrast your custom profile queries with the outcomes of each valuation question. Additionally, it lets you accommodate your polls on the fly an to structure your surveys in a way which assures high participation prices.