“We're going to be able to ask our computers to monitor things for us, and when certain conditions happen, are triggered, the computers will take certain actions and inform us after the fact.” said visionary Steve Jobs years back. Who would have thought that his words would come true?
Technology is rapidly transforming the way business is done. Especially with the rise of remote working and hybrid work environments, companies across the globe are embracing Business Process Automation (BPA) to automate processes that are repetitive and do not require human skills. BPA has empowered businesses to utilize their resources more wisely and save costs.
What is Business Process Automation?
Business Process Automation (BPA) is the process of automating repeatable, multistep business processes using an application or software to enhance efficiency. Business process automation software combine multiple enterprise information technology systems and develop a solution that caters to the unique needs of an organization.
Key benefits:
- Streamlined processes
- Cost-effective
- Error-proof
- Transparency in end-to-end processes
- Enhanced operational efficiency
Of late, developing business automation software has become an integral part of the digital transformation strategy of many organizations.
How to get started?
Step 1: Prepare a data strategy
Data is a valuable asset of an organization. For automating business processes, you have to determine how you want to acquire, use, store and secure the data. You have to identify the content, decide its type and use and prepare a strategy to optimally utilize the available data. Technologies like AI (Artificial Intelligence) and ML (Machine Learning) can help you identify and eliminate redundant data for process optimization.
Step 2: Personalize the user experience
Mobile and web platforms play a crucial role in shaping business applications. They determine the ultimate user experience. While automating the business process, try to make it as personalized as possible.
You can customize your services, products or communication to cater to your users' needs. Data personalization is a painstaking task but it will help you augment the user experience. You can do it by deciding key metrics for different user categories and roles.
Step 3: Decentralize the data
You can reach out to a global audience through digital business. However, this also creates issues related to data availability and storage. Many countries have stringent rules regarding data storage and usage. The government demands information like where the data originated, who is the data provider and where it should be stored. If your user base is widespread, it is advisable to decentralize data location to reduce latency in data delivery.
Read More: Data-driven Business Application: Your Gateway to Business Process Automation
