Strategy to Improve HCAHPS Scores Begins With Effective Communication and Employee Awareness.
Since the inception of in 2008 patient care and competition from the healthcare industry hasn't been more important or measured. From improved patient care to hospital incentives and aggressive placement, the importance of top scores is as crucial as ever.
Even though a strong focus on appropriate care and effective communication with patients is being put with individual studies internal focus should also be placed on how HCAHPS significance has been communicated together with the hospital staff.
The reality is that with no complete awareness and a willingness from all staff to concentrate on patient care satisfaction high scores could only be achieved unintentionally.
The first step in improving scores (and all these are really basics) is creating a hospital wide and total comprehension of what exactly has been measured by patients. Utilizing internal communication to make hospital employee awareness of the way in which every hospital team member plays a crucial role in scoring is overriding.
To create this awareness and finally create position specific accountability demands a communication strategy that not only provides hospital employees adequate comprehension of how hospitals have been quantified but also makes a culture of human responsibility to do their part in producing the ideal patient experience.
Like with any other internal communication vehicle there are flaws. From the employee who might not have received the information to the worker who is not be accessible when material has to be assessed and the worker who simply just not understand the significance... Any automobile for hospital communication needs to have dimension of readership and acknowledgement functionality as well as the capability to quantify employee comprehension of all internal initiatives or policies regarding patient care.
Besides broadcasting"What you need to learn concerning HCAHPS" a tool for measuring a hospitals employee's level of comprehension of HCAHPS is vital. Regular testing and discovery of knowledge gaps is a valuable tool to improve scores at any given position in any clinic.