Working the help desk is a testing ground in the IT profession. You’ll be exposed to all sorts of situations you might not expect. As soon as you assume you’ve seen it all, you’ll encounter another obscure issue.
“Once you get a few years of experience in different environments and with different user groups, you become less surprised by strange things happening,” says Dan Johnson, an IT system administrator at Newscycle Solutions. “Computers still manage to learn new tricks once in a while that don’t make any sense. It’s best to approach these issues not from frustration, but rather from an attitude of ‘Well, that’s interesting…’”.
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