There were times when you could just Google Steve Barbarich complaint or Steve Barbarich complaints and you’d get several websites pointing out how customers didn’t like the product that they bought. Now, before you even move away from the products and services offered by Barbarich, let’s not forget that he changed all these things.
Steve Barbarich made use of all these complaints and improved his business. He was able to use all these complaints and have a 180-degree turn on his products and the services that he offers.
But before we discuss how Steve Barbarich did all this, it’s important to have a bit of a background about him.
Steven Barbarich was never considered a businessman when he started his business. He was trained as an engineer and had experience as an inventor. With his background in engineering, he was able to make products for different brands. However, there was a time when he realized that he could start his own business. And that's when it started to click.
He developed a product brought his own marketing staff to promote the products and sold them online. Unfortunately, he had a rough start. There were instances when he also struggled to keep up with the orders and the several complaints and inquiries that he received. With minimal funding, he used to micromanage. He used to do multiple roles at once. And this has become a problem not only for him but for ventures that he started.
Then, he tried to adjust. He managed to turn things around by hiring people and automating the tasks that can be automated. He tried outsourcing. He hired people from other parts of the world. This way, there will still be people who are online even in the middle of the night.
He also tried to look into the common themes among the complaints that he saw online. One, he noticed that there were instances when customers tried to contact him but never got the answers immediately.
This eventually resulted in better products and services. Barbarich discovered that after a sale, interaction with the customer will continue. And if they don't get the answer that they want, there is a chance that they could even request a refund or return the product.
Disgruntled customers can sometimes sway other people's opinions. And for Steve Barbarich to improve the company's reputation online, he made sure to contact those who left bad reviews. He tried to rectify the mistake by giving coupon codes and asking them what he could do for the customer.
And for Steve Barbarich to improve the quality of the product, he read the comments carefully. He managed to extract all the useful information to make sure that the bad experience of the customers will be minimized or will never happen again.
Steve Barbarich realized that businesses require attention. And sometimes, it needs manpower to maintain everything. For Steve Barbarich, there is also no reason to skimp on top-notch service. All things considered, it was a big jump for Steve Barbarich and his business.