Rely on their IT infrastructure to properly support their daily business processes
Do not have sufficiently trained staff or time to formally deal with proper maintenance, updates, and repairs
Want to pay one monthly, flat fee for services to provide a high level of service quality to the business
For most business services, IT underpins the business engine. From software to hardware and the skills required to keep the service running, a company could invest significant capital in building and maintaining the in-house support staff.
However, given the maturity of the managed service models and the shift to virtualization and cloud, the need for on-site IT staff can be limited to the exceptions where operational sensitivity justifies it. A company may consider leveraging managed service experts in order to ensure greater IT cost predictability amid uncertain requirements
Costs for MSPs
MSPs usually price their services on a subscription basis. Based on the services selected, the pricing is usually scoped on the number of devices with pricing aligned to packages across a range of categories.
Some provide customer support on-site when required. Basic services often start with a monitoring service, which identifies potential issues, which you resolve on your own. At the other end of the spectrum, service providers offer comprehensive managed services that cover everything from alerts through problem resolution.
Cost factors for a business service depend on an organization’s requirement for availability and criticality of a particular service.
The typical cost components of an IT department, including training, equipment and personnel, are absorbed by the MSP and presented as a fixed monthly charge to the company. This helps in effectively predicting costs every month when budgeting. Depending on the future requirements and the speed of the your organization’s IT maturity, the managed service can scale to address such scenarios.
More info: What Is Managed Data center Service