Workstation PC Technicians should support a robust network for popular operating systems, such as Windows, macOS or Linux. They should be proficient in working with servers and PCs/laptops.
Technicians install, configure, and troubleshoot workstations and networked printers, fix hardware and software issues, working with team members and vendors to fix issues, create and maintain documentation of existing and future computer systems. They add, modify, and delete user accounts including rights for all computer systems.
Technicians maintain and verify workstation Anti-Virus software and server back-ups. They maintain a complete inventory of all hardware and software of their organization/clients.
Technicians’ aid help desk and fix issues wherever possible and escalate when required. They maintain all information concerning all technology devices, issues, solutions, and modifications.
Technicians take part in client meetings to ensure that developing projects migrate to production. They assess the needs and requirements of end users and document them. They communicate with end users on a regular basis to know the status of their computer systems.