A helpdesk ticketing management software assists organizations in resolving tickets as quickly as possible so that the impact of the issue can be minimized. A helpdesk ticketing software is also known as incident management software.
The importance of helpdesk ticketing software is that it assists organizations in clearing backlogs and enhances customer satisfaction. Automated ticket management software minimizes human error chances and at the same time ticket is closed in minimum time.
The major features of helpdesk ticketing software:
- Filter tickets based on the assignee, user groups, priority, dates, and status of tickets (open, assigned, on hold, and closed).
- Export all tickets with history at any time.
- Record all repairs done, cost incurred, and spare consumed.
- Define ticket types or problem types. In clear words, why the ticket is being raised.
- Link ticket types with locations and category of assets.
- Link ticket priorities with the ticket types.
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