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4 Things About Ecommerce Websites that Frustrates the Customers

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IDS Logic UK @IDS_Logic_UK · Jun 15, 2021

Ecommerce industry in moving at a faster pace. It has become convenient for the retailers to establish a regular point of connection with a wider audience by launching their websites. As a result, a lot of eCommerce based websites gets launched in the market, which has given a rise to the online competition.

If you have invested in eCommerce web development but haven’t got effective results, then your website must be missing out on something that is annoying the customers. Let’s take a look to understand what they are:

Poor Graphic Designing

A person will get attracted towards an eCommerce website only if it is having excellent graphics.  If your website has a bad quality graphic design, it will create a negative impression on the customer’s mind for your brand. You never know they will drop their plan of buying from your website because of this reason.

Tip- Focus on creating a compelling graphic design for your eCommerce website that immediately grabs the attention of your customers.

Missing Contact Details

The main purpose of having a contact detail on the eCommerce website is to ensure that customers can connect with you without any hassle. If you don’t put that information on your website, it can frustrate the customer as they can’t be able to connect you. In turn, they will switch to better alternatives that can affect your sale.

Tip- Make sure that you add the contact information on your eCommerce website that is clearly visible to your customers.

 

Also Read: Tips to Increase Customer Engagement for your Ecommerce Store

No Mobile-friendliness

In this tech savvy world, people use various mobile devices to access eCommerce websites. If your website does not have that specialty, it can easily turn off the customers from your website because of bad user experience.

Tip- The best you can do is to build a mobile-friendly eCommerce website that effortlessly fits the screen size of various mobile devices.

Long Checkout Process

This is another reason why customers get annoyed easily. When they find multiple fields in the checkout form, they simply abandon the cart, and left in midway which can cost your business badly.

Tip- It is best to keep the minimum number of fields in your checkout for, so the customers don’t find it daunting to fill.

You can look for the eCommerce developers who can work on your website if it has all the aforementioned issues.

 

Summary: To ensure that your customers have a good time while browsing through your eCommerce website, it is necessary to fix those things on the website that can easily annoy your prospects.