The twentieth century counterpart of a medical counselor, is a digital case worker who helps you understand and follow specialized medical advice.
An age-old fear that still plays out in the heads of most patients, especially those faced with the challenge of a formidable or complicated ailment, is being able to ‘follow the doctor’s instructions’.
This fear is not unfounded. Since time immemorial, there has been a writ-communication gap between medical health professionals and those whom they treated; sometimes manifesting as handwritten gems that are legible only to the eyes of big pharma.
while many hospitals around the world have evolved to use digital patient management systems and electronic health records (EHRs), the erstwhile communication gap between doctors & patients is largely omnipresent. In the era of the post-COVID digital divide, where healthcare consultations have seen a paradigm shift into telemedicine and AI-led diagnostics, many patients and caregivers still find it incredibly difficult to follow the instructions given by their “remote tele-health specialist”.
Since a large part of the information exchange that takes place on TrySecondOpinion.com is digital, there are predefined formats where patient reports, scans, and other documents need to be uploaded, verified, and then assigned for review to a designated specialist.
This entire process is managed by a digital case worker (assigned to each individual patient who seeks an online second opinion), who collects this data from the patient (or caregiver), prepares a case summary for peer review by a team of multi-disciplinary medical specialist, and once the review of the treatment (second opinion) becomes available, this digital concierge communicates the instructions clearly to the patient, so that the integrity of the medical process is maintained.
So if you’re wondering whether you should take a YouTube crash course on how to understand your doctor better, we strongly recommend talking to your personal health concierge at TrySecondOpinion.com.