Jewellery made of diamond and gold is integral to our Indian culture. People for centuries, they have worn gold and diamond jewellery and still attract people of all ages, especially women. Since this jewellery is expensive, buying diamond and gold jewellery from a trusted and reputed brand is essential.
Today you can find several brands and companies designing and selling such jewellery. In recent years, fraud jewellery companies have increased that sell low-quality fake jewellery. Therefore, when it comes to buying diamonds, gold or any other precious jewellery items, it is essential to buy them from a trusted and reputed company. CKC jewellers are one such reputed brand.
CKC Jewellers
CKC jewellers are one of the finest jewellery designers in Bangalore. They have been serving their customers with the best quality authentic diamond jewellery for more than one hundred and fifty years. Its foundation was by Cotha Krishniah Chetty, who started this business on a small scale in Bangalore in the year 1869.
His future generations carried on the legacy of this company. They have expanded and made the business more prosperous. Today, CKC jewellers have six luxurious showrooms and boutiques across Bangalore. CKC jewellers are known as the trendsetters of the jewellery industry.
Although, there are times when customers are unsatisfied with the services and items delivered to them and complaints that the customers lodge. In such cases, CKC jewellers try to resolve the customer's problem. To do so, they have an independent department known as the CKC jewellers complaint cell.
CKC Jewellers Complaint Cell
It is an exclusive and independent department of the company that deals with customer complaints. The people in this department track, analyse, categorise and handle the criticisms made on online, offline or social media platforms.
They try to reach the root cause by step-by-step analysis of the given complaint, which is-
- Has this type of incident happened before?
- Have the complaints been recorded?
- How often does the same kind of complaint arise?
- Is there a set pattern to this complaint in how you received it?
- Has the same customer reported this previously?
The CKC jeweller's management takes the necessary steps based on this analysis to prevent such an event from occurring in the future. Based on their interpretation, they updated their complaint policy manual and gave necessary instructions to their sales and retail employees to handle the situation in the future.
The main objective of CKC jewellers is to satisfy all their customers, align the response of actions of their customer service team and rectify those areas of their business.
In the case of online complaints, it becomes challenging to vouch whether a genuine customer caused the complaint.
Given the market competition and inferiority complex, some competitors hire fake agents who voice their negative comments on various online platforms about established brands.The CKC Jewellers complaint cell has formed a team skilled in IT to avoid any such problem. These members immediately take action on any complaints made online and respond to them according to the CKC Jewellers Complaint manual.
Final Words
Thus, CKC jewellers are the best place to buy your jewellery, as you will get the best quality products for all age groups. In case of their problem, you can reach their complaint cell, where they will provide you with the necessary assistance.