SHADOW BANNING ON YELP!

A violation of free speech?

This review was 'shadow banned' by Yelp to hide my valuable insight into the corruption of Goodwill employees.  They pretend that 'software' has 'determined' my review is 'unreliable' despite the fact I have a willing WITNESS to the events discussed.  Who is pressuring Yelp, or what are the political motivations of the employees 2 attempt and silence 'disenting' voices on their web site?  Similar stuff happens on Twitter.  More details here:

Ted Cruz Destroys Social Media Giants On Censorship
https://www.youtube.com/watch?v=yVTxFvQunUs

Yelp review:

Goodwill Central Coast
$ Thrift Stores
1628 W Grand Ave
Grover Beach, CA 93433
1.0 star rating
2/21/2018

I was told numerous times over numerous purchases when I asked about whether I can get a refund on electronics if they do not work, that customers have 3 days from the date of purchase for refunds. When I asked this they always said yes, & about half the time I had to do this because about half the time stuff does not work right, and I then exchange the purchase price towards other items.

The last time I went there, working at the store was a short overweight mexican looking gal and a 'latino' type gal (who had the 'grew up speaking Spanish' style accent) who tag teamed to conspire against giving me a refund. I do not know their names so this can maybe help narrow it down on the personnel list. Not getting a refund is not a big deal really, I simply told them if they break their refund guarantee that they repeatedly gave me, I will never shop there again. I bought about $20 of stuff a week = their loss = no big deal. It was only a $3 item, an 'Operation' game (battery powered, with motor & lights, etc.). They said 'it's not electronic', so I showed them that clearly it was, bla bla, & noted that when I bought it I was showing the cashier the rotten batteries & telling them I was not sure if I could get it to work or not, etc.. But this is kind of besides the point. That is a violation of a VERBAL contract, which is maybe trumped by their written warning in the store about 'no returns' as a general rule.

Here is what is absolutely totally unacceptable & surely a violation of their employee requirements: They both treated me like dog krap during the whole process, as if I am trying 2 rob them or something. Another customer in the store at the time was so shocked she walked out of the store after me and offered her phone and E-Mail address to help as a witness. I did not get the employee names, but if somebody knows their names, please contact me =) (E-Mail information below).

I wanted to have the other manager (random white gal ~ could recognize her but don't know her name) who seemed to be in charge the days I did exchanges/refunds) to verify the '3 day electronic returns' policy 4 them. These two 'latinos' avoided giving me a phone number, saying 'you can get it online' (a passive aggressive tactic = Y not just SAY it or let me write it down right there? No... 'get out & do it yourself' mentality = sick).

After having to argue about it, the other (not fat 'latino' one) basically tells me to beg for it, so I said 'I am not doing anything wrong', then she barks at me: 'do you have a good memory? (then quickly barks the number at me)'. I asked if they have a card so I can call the store when the other manager is in. They don't give me one (I still do not know if they even have them or not = no help at all). Then I tell them I want to write it down. They even avoided giving me a scrap of paper to write the phone number. I had to argue with them just to get a scrap of paper! LOL =)) They should both be fired. There are plenty of people seeking a job who R willing to perform actual work and treat their customers with common decency, not try to break their (verbal) contracts (which R probably on their CCTV if they have it), then mistreating their customers as if they R the poop on their shoe they R trying 2 scrape off. It is us customers who pay their wages!

Retail is a simple job, & 'bad apples' can be replaced easily. They should do this, & seek out people who are respectful to customers instead of mean to them for no reason. They should address this not only at this store, but company wide. I've worked retail before and would never in a million years treat a customer like that. You can INFORM them if you can't do XYZ, but if they want to call a manager or whatever you are all: 'Yes sure you can call and ask but I'm just letting you know we don't do that' LOL I HAVE BEEN IN THIS TYPE OF SITUATION BEFORE! =D Like there was a customer who wanted to bribe the repair department at an electronics store where I worked 2 jump ahead in the queue. It's not something we ever did. It's not rocket science. It's the HATRED ~ their HATRED for the customer that is the real problem here, not the $3 'junk'.

NOTE: I wasn't even asking 4 a refund, but 2 exchange the value toward something else. They get an endless stream of new inventory for free, so what is the problem? They were LOOKING for a problem, specifically to mistreat me, THAT evil intent of theirs is the problem. They should both be fired. For details on this and the witness you can contact yourself, contact me at 'balkanguy at live dot com'.