| 1 | https://uk.trustpilot.com/reviews/58b19ad7883cc60aecbb5dbe | Beware. | Do not use this agency. I had two reps during the time they marketed my property. No consistency at all. Contact was poor. We relaunched so many times I lost credibility on the market. Currently this site shows my house as sold. The buyer they have listed does not exist. They had not checked out the financial situation of the potential purchasers yet list the 'sale' as a positive for themselves to suck you in. Don't take the gamble with your money. Local High Street agencies have a knowledge money doesn't buy. |
| 1 | https://uk.trustpilot.com/reviews/58b15268d502cd0ac0b3fd3d | Don't believe the hype | Estate agents are all the same! The service is poor. The web site hard to navigate and the service unprofessional. |
| 1 | https://uk.trustpilot.com/reviews/58b089f14ae6fd008c53d8a7 | nothing but problems | Would never recommend this company to anyone. Don't have enough space here to list all the problems we had, but my honest opinion is to stay well away from Purplebricks. Nothing good to say at all |
| 1 | https://uk.trustpilot.com/reviews/58b04d74d502cd0ac0b3d718 | POOR AT EVERYTHING!!! | Where to start with purple Bricks.. I have sold lots of properties over the years and thought I would give purple bricks a go...NEVER AGAIN! They dont support you at all and are extremely rude!!! They have 3 sales progression advisors for the whole country! All the add on they put on are also ridiculous!! POOR POOR POOR! I would thoroughly recommend using \ high street agent!!!!You get what you pay for! |
| 1 | https://uk.trustpilot.com/reviews/58aee8954ae6fd008c5381ea | Rubbish | Never again would I use purple bricks or recommend them my experience has been hell yes I've sold my property but I've done that my self had to get them back to do clearer photos they never answer calls I've have to message and email to call you back not clear in hidden fee's there solicitors double price of local ones there just a rip off company to all out there pay that extra and get local estate agents in will be less hassle |
| 1 | https://uk.trustpilot.com/reviews/58aeccc267bb400afc451127 | Property inaccurately advertised...and more! | Started a process for buying a property advertised with Purple Bricks in London SE13. Repeatedly told that the leasehold included the loft, only to discover post conveyancing searches and 1 week prior to exchange and completion that the loft was in fact, not included.No apology from the agent (Shirein), just a phone call urging us to go through the purchase because the seller was in a chain and could lose their onward property if we were to delay any further.WHAT? We've been lied to, induced into this process using false information (and incurred exorbitant costs), and then when we discover something that materially changes the property we get no apology from the agent, just a stern call badgering us to speed up. We had only received the loft revelation 2 days before we got that call.Purple Bricks are the essence of nightmare estate agents: rude, pushy and on top of that, liars. It's been a real nightmare and I urge ANYONE who is looking at a property through Purple Bricks to ask some serious questions (and also take a measuring tape) when viewing any of their properties. |
| 1 | https://uk.trustpilot.com/reviews/58aec8ced502cd0ac0b3888b | properties inaccurately presented...and more | Started a process for buying a property advertised with Purple Bricks in London. Repeatedly told that the leasehold included the loft, only to discover post conveyancing searches and 1 week prior to exchange and completion that the loft was in fact, not included.No apology from the agent, just a phone call urging us to go through the purchase because the seller was in a chain and could lose their onward property if we were to delay any further.WHAT? We've been lied to, induced into this process using false information (and incurred exorbitant costs), and then when we discover something that materially changes the property we get no apology from the agent, just a stern call badgering us to speed up. We had only received the loft revelation 2 days before we got that call.Purple Bricks are the essence of nightmare estate agents: rude, pushy and on top of that, liars. It's been a real nightmare and I urge ANYONE who is looking at a property through Purple Bricks to ask some serious questions (and also take a measuring tape) when viewing any of their properties. |
| 1 | https://uk.trustpilot.com/reviews/58ad950c4ae6fd008c533939 | Terrible service, inefficient, incompetent and time wasting | Wow. This company has turned up late for all 4 viewings and sent me on two viewings to properties that had been sold the week before.Their staff do not return phone calls.I've never before seen a company operate so shoddily and inefficiently. They have no semblance of customer service and have wasted hours of my time.AVOID!!! |
| 1 | https://uk.trustpilot.com/reviews/58acb995d502cd0a9049a276 | Avoid, avoid, avoid!!!!!!!!!!!! | Signed up as I thought they would be a quick & reasonable way to sell my house. However they were nightmare from the off.. My ad was written incorrectly, the pictures were terrible & the agent was terrible. Couldn't contact him when I needed to & if he was on holiday (which seemed to be rather a lot) that was it, you're on your own. They simply don't care about your house or you as a seller. They didn't selll my property & I was stuck paying their £800 commission fee regardless! Shocking.AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!! |
| 1 | https://uk.trustpilot.com/reviews/58ac54e84ae6fd0ac063f0cd | Don't bother sell with a proper estate agent your buyers will thank you for it |
As a buyer 1st the communication with the seller is poor, all Purplebricks say is leave a message and the seller will get back, still to receive answers from seller. Placed an offer in on a house if using a real estate agent they would manage this all Purplebricks advise is wait 3 days and offer will be accepted or rejected. Also last person I spoke to James I think his name was I'm sure was having his lunch while fobbing me off, if I see any more houses sold by Purplebricks I won't give them any consideration no mater what they look like. Yes you save money but the experience is appalling. |
| 1 | https://uk.trustpilot.com/reviews/58ab590db9d3160a44eefcdf | PURPLEBRICKS What a load of rubbish, you get what you pay for. | What is the point of putting a sale sign up for a property when you then go to the web site and there are no details. When i rang to question this i was told that the details would be available on line in a couple of day, Totally pointless!!!! If the details are not available to view then don't put a sale board up!!! It's simple, like the idiots that put the for sale sign up. Avoid, AvoidThis is the second time I have attempted to view a property in my area that they have no details for. |
| 1 | https://uk.trustpilot.com/reviews/58ab1ce1f434950bc4fdec4f | Purple Bricks are in bed with Ezie Conveyancing or Premier | While Purple Bricks did an okay job ( 1st people came and gave the asking price) we then got bombarded with messages by people who do their conveyancing. Against my better judgement we used Ezie Conveyancing who are also known by loads of other names (premier). We got someone who had been out of university for only 8 months. Almost lost our retirement home and weirdly our buyers also used same comapany which should have made things easier but doubled the hell we went through.Purple Bricks need to realise that you need to pay for a decent conveyancer and I hope giving then 1 star helps them realise that THEIR reputation will be tarnished. |
| 1 | https://uk.trustpilot.com/reviews/58ab37d5b499ab07d48e9a64 | Excellent service | I was unsure about using an online service at first but I shouldn't have worried. Having bought and sold many houses this was by far the best service I have ever had from and estate agent. Professional, accessible and knowledgeable. My Agent Melissa Traynor went above and beyond to make my sale go through in record time. |
| 1 | https://uk.trustpilot.com/reviews/58a9f1b4f434950bc4fdb647 | BAD CUSTOMER SERVICE | The valuer was not professional at all. I explained that by the end of the day I would have a confirmation from Hackney Council wether my planning application to build two rooms in my garden. The valuer G Anderson wasn't positive and said I couldn't get the permission and there was not enough space etc. The same day Hackney Council approved my application. He valued my property less then the first floor flat and 100k less then Foxtons. I was going to wait till the day I sold my flat so that I could add the result but in any case 3 separate valuers all gave higher valuation then Purplebricks. Moreover the valuer kept asking me how much I wanted to sell it for despite telling him I had no idea and eventually when I told him that I would get a second opinion he just walked out of the flat to which I consider very unprofessional. |
| 1 | https://uk.trustpilot.com/reviews/58a9cca0f434950bc4fdae85 | Post Sales | Our experience of post sales has been awful.We were informed that when we accepted the offer that there would be an opportunity of putting in more offers someone wanted to offer us more money but could not because the offers were closed. Purple Bricks were going to get back to us after four days no returned call.We had a problem with a viewing in that something happened beyond our control. I phoned Purple Bricks and informed them that I was not going to make it. They offered to contact the vendor and get back to us. No one phoned us back and when we turned up for another viewing the lady from purple bricks started complaining we had missed the appointment in the morning. We are still waiting for the rearranged viewing |
| 1 | https://uk.trustpilot.com/reviews/58a9ba15b9d3160a44eea8c3 | Was once good, now total rubbish! | I used Purple bricks two years ago and they provided a great service, this time around though has been nothing but shocking! They have gone down hill so much compared to a couple of years ago.The main points are Mark the head agent on the Isle of Wight, he turned up to take photos of the house we were selling to make an advertisment. Once the add was live the pictures were so bad we had to go and take all the photos again and replace his awful attempt.Once Mark had estimated the price we could get for our house we had nobody even view our house for a month. It wasn’t until we changed all the photos and dropped the price to a realistic price that we started getting viewings.We paid extra for the added estate agent to show potential buyers into our house her name was Louisa. I wish I hadn’t paid the extra as they do nothing but let people into the house. When we accepted an offer Louisa added nothing but stress to the whole situation as she was impossible to get hold of not even to mention she knew nothing regarding the questions we were asking, not even knowing which solicitor Purple Bricks use. Ezie Conveyancing are also one to avoid as they do not provide a good service not to mention another trait of Louisa, never being able to get in contact with them. We had an offer on a house we were going for accepted, only to lose out to another vendor as we couldn’t get hold of Louisa.We would receive a text message from Louisa saying that our buyer was getting wobbly...... this was when we were meant to be exchanging contracts.I had a few arguments with Mark regarding Louisa and every time he ignored what I said and stuck by Louisa even though both of them were providing a poor service. Even arguing with Louisa was no help as she did not listen to what you were saying and seemed to be best friends with the buyer but never told you on the phone what was happening.Once everything was completed and we had more than enough muck ups on the actual moving day with Ezie stating we hadn’t paid enough even though their conveyancer couldn’t add up an invoice properly. Purple Bricks were no where to be seen to take the keys on moving day.I had paid their fees through Ezie Conveyancing yet they still sent me an email billing me another £1000.Disgusting, poorly run and nothing but incompetence and negligence on all sides. Stress levels beyond acceptable. Save £3000 give yourself a £5000 NHS bill! |
| 1 | https://uk.trustpilot.com/reviews/58a97d88b499ab07d48e9452 | Rip off!! | We paid the fee up front to Purplebricks. Everything went to plan at first with appointments for the EPC and pictures. After that it was awful!Pictures taken were poor quality, had 1 viewing in 4 weeks despite other houses in our street selling within a few weeks of being put on the market.Approached a local estate agent who took better pictures and sold it for above the asking price in two and a half weeks of being advertised!I'd never use Purplebricks again. |
| 1 | https://uk.trustpilot.com/reviews/58a4b4bef434950bc4fcd194 | Incompetent Service | Initially the process was good and we were able to make an offer on a rented property and it was received. However, a rude phone call was received first thing on the Monday, demanding money for something that wasn't explained to me- £99 per person is complete rubbish - add VAT makes it £119pp, add in another £75 pp so they can check referencing and another £125 for an inventory?! I would much have preferred a real agent with a human face I could respond to.Firstly the guarantor agreement took 3 attempt to send though due to 'IT problems', then it was wrong twice, with incorrect rent amounts on and names. All were send back within the hour, only for the guarantor to receive and EXTREMELY rude answer phone message demanding the document back, when it had been sent back 12 hours previous to this? Head office had not sent it on, apparently. It was a completely unprofessional service.The agent then proceeded to take annual leave and not hand our case over to anyone so the initial hand over date was Friday, which then moved to Monday, but we finally got the keys on the Wednesday. Why promise a date when it is not going to happen?The agent promised new mattresses and work to be done to the flat, but this caused yet more delays.Overall, very disappointed with the service received. We will be filing a formal complaint and we spent over £200 each and were treated appallingly. |
| 1 | https://uk.trustpilot.com/reviews/58a38da6f434950bc4fc8a67 | Purplebricks | Purplebricks may save you money but it's definitely true that you get what you pay for. This company's service is absolutely dire. Once you 'instruct' them there's no more money to be made from you so they're not interested. You have to chase them up for everything. They don't answer messages, emails or voicemails because they are too busy recruiting new customers. I was given information pertaining to someone else's property (I was told my roof needed repairs valued at £8k and the buyer was going to have to lower the price they had offered me) which caused me untold stress. When I accepted an offer on my property the documentation was not handed on to my solicitor and I only discovered this when I went to make an offer on a house I wanted to buy. They overcharged me for my home report and 4 weeks later they still haven't refunded this overpayment. They are totally incompetent and I would never recommend them to anyone. |
| 1 | https://uk.trustpilot.com/reviews/58a33f22f434950bc4fc7224 | Dreadful Service | The web based computer system is reasonable.The sales and admin backup is terrible.Calls never returned. Again and again and again...............I just can't believe they can treat their customers so badly |
| 1 | https://uk.trustpilot.com/reviews/58a2fdccb9d3160a904c261f | Letting | Sales staff are pretty good. Admin team are appalling |
| 1 | https://uk.trustpilot.com/reviews/58a3137bf434950bc4fc6255 | BE WARNED......NOT WHAT WE EXPECTED AT ALL | WARNING!!!! WARNING!!!!! We were under the impression that a single fee of £798 was all that we had to pay for the Purple Bricks service. However after completing our house sale in October last year (which we were actually very pleased with) and the Purple Bricks appointed solicitor settling the full invoice and payment of the fee on completion, we have now received a demand from Close Brothers Retail Finance for ANOTHER £798 with a threat of legal action attached if we do not pay!!!. Close Brothers will not give any explanation either so I now have to pay additional costs for another solicitor to investigate all this....NIGHTMARE< NIGHTMARE!!!! |
| 1 | https://uk.trustpilot.com/reviews/58a2b3e77b456607d0026daa | Stay away lots of hidden costs | They do not tell you about all the hidden costs and things you are tide in to and yes it is probably all in the small print but not easy to find. The representative will agree to anything to sign you up but it's all rubbish. I would not recommend it. I'm afraid you get what you pay for. |
| 1 | https://uk.trustpilot.com/reviews/58a2d5e96c0bec0a941c592a | Great service | Michael Booth was excellent and friendly.He even contacted the owners to find out more info regarding our request about wood burning stove installation. |
| 1 | https://uk.trustpilot.com/reviews/58a1d3246c0bec0a941c55a3 | Poor | Very poor customer service. Customer service representatives on the phone, can't find the property even when you give them the address. When you book a viewing the agent doesn't even turn up, still waiting for him to return my call. TWO days and counting! Would not recommend |
| 1 | https://uk.trustpilot.com/reviews/589a1e997b456607d000e822 | Had to give a 1 star- should be 0! | Should have listened to my inner self & the mantra "you get what you pay for"Have bought & sold numerous houses & although Estate Agents we've used have been variable , none have been as awful as Purple Bricks.Started off reasonably well , although did need to chase for pictures.However, with all the advertising and the number of PB boards I have seen in our locality I do not think there are sufficient "property experts" to do a complete job.Had lots of issues with the IT systems & concerns about the ease of access to our personal details but don't believe the "experts" on the helpline have any actual property expertise.They are very quick to mark your property as "sold" without any proper checks taking place - in fact today I was told that a check had been made on our buyer's position- but it wasn't the right Estate Agent!Then today , when advised that our buyer's sale had fallen through they re-marketed the property but didn't advise that it would mean an email went to our prospective purchaser saying we'd aborted the sale. I emailed the buyer to explain but that doesn't seem like great PR to me & the way to keep that purchaser on board.Tried to complain but it is like talking to a (purple!)brick wall. They neither listen or answer any of your genuine concerns but just spout corporate gobbledygook about all the things PB do - immensely frustrating.I appreciate that sometimes things can go wrong but when the staff then lie to cover their backs it is totally unacceptable.Even if local,Estate Agents might prove slightly more costly it is much easier to talk to a person who can make a judgement on a situation rather than deal with PB's electronic system that appears to be very limited and unable to differentiate on various scenarios. Actually, I would revise that & say that no matter how much more a local agent will cost it will be beneficial for your health & mental wellbeing to go down that route than signing up to PB.I just hope someone undecided will read this review & make a better choice than we did |
| 1 | https://uk.trustpilot.com/reviews/589985e68455730c7417925a | They can’t be this bad with all their clients, can they?!?!?! | I am simply astounded at Purple Bricks' multitude of dreadful performance. Frankly I can’t be bothered to go into the details here other than list some of the lowlights!- releasing my tenant a month before the contracted expiry date.- having three people contact me about the same maintenance issue when none of them obviously had spoken to each other.- their portal not loaded with my properties.- payment of rents being paid in very irregular amounts and dates, and not getting statements.- Poor communication and follow up from their staff.Whilst I am not criticising all their staff, many of them seem uninformed, unqualified, untrained and without company management and co-ordination. The fault of Purple Bricks, not the staff necessarily.The only light has been their Swati Sinha who has to jump in and fire fight. Problem is she is having to come back and fire fight on a regular basis instead of the Purple Bricks systems and people providing a consistent professional service.I cannot recommend Purple Bricks based on my painful experiences to date and am considering moving my portfolio as leases expire, and I will not use them in Australia where I now reside. Dreadful. |
| 1 | https://uk.trustpilot.com/reviews/589871d08455730c7417595b | Poor inaccurate service | Did not listen to my expectations, poor write up and picsSale agreed when sign put up on the day before details put online ... no refund offered |
| 1 | https://uk.trustpilot.com/reviews/589844438455730c74174bb0 | Go with another online estate agent | Go with another online estate agent!When we put our flat for sale with purplebricks we decided to go with the recommended conveyancing company Ezie conveyancing. Far from easy! If we did not we would have had to pay a few hundred pound to use our own solicitor. It took Ezie conveyancing 4 and a half months to get a first time buyer to complete the purchase of our flat, almost breaking up the whole chain and causing stress and misery for everyone invloved. Purplebricks should be ashamed of themselves for recommending this conveyancing company. Even our own property expert admitted they are a joke! We have learnt that other peiple have experienced similar problems. |
| 1 | https://uk.trustpilot.com/reviews/58974b558455730c74172c62 | Rubbish | Had a valuation with their agent Karen Griffiths on 4 2 17 at 3 p.m.I contacted her by text on that date asking if she wished to come earlier at 2 p.m. and she replied she was nearby at 1.20 p.m. and it was ok.By 3.20 p.m. she failed to turn up!No call stating she would be late, no courtesy or commonsence.Called at 3.20 p.m. ans I immediately cancelled her after keeping me waiting for 1hr 20 min in an empty property!PURPLEBRICKS - DONT TOUCH THEM, CANT EVEN KEEP A VALUATION APPOINTMENT! Useless! |
| 1 | https://uk.trustpilot.com/reviews/58970dc72f12960a80491fa3 | Poor communication, misread lease terms, regretting move to them for rentals | Purple Bricks sounded like a great industry disruption... but it seems like everything is farmed out to unqualified/untrained individuals without central co-ordination, management or consistency.I'm so disappointed on their performance on managing and re-letting my portfolio of UK properties. Communication, in terms of being timely, informed and the same contact point is a joke.My portal was not established properly until I complained. And rental payments seem all over the place.I'll can't see myself renewing with them and believe the high street model with a corporate name is still the one to go for.I won't even bother trying them for my properties in Australia where they have recently entered. |
| 1 | https://uk.trustpilot.com/reviews/589661138455730c7417141f | Not Great | Im sorry but you pay for what you get and I've tried to see an deal with purple bricks but the service is shocking, also in our Road two houses came on with PB and after a few months with no activity the sellers changed to normal agents and sold within a short period of time, two days in one instance! If you want a skoda rather than an Audi someone explained to me then Purple Bricks is you advised choice?! |
| 1 | https://uk.trustpilot.com/reviews/5894d0e82f12960a804919f8 | Go with another online estate agent! | When we put our flat for sale with purplebricks we decided to go with the recommended conveyancing company Ezie conveyancing. Far from easy! If we did not we would have had to pay a few hundred pound to use our own solicitor. It took Ezie conveyancing 4 and a half months to get a first time buyer to complete the purchase of our flat, almost breaking up the whole chain and causing stress and misery for everyone invloved. Purplebricks should be ashamed of themselves for recommending this conveyancing company. Even our own property expert admitted they are a joke! We have learnt that other peiple have experienced similar problems. |
| 1 | https://uk.trustpilot.com/reviews/589123f07b4566050cc48ecb | Terrible Service | Firstly we tried to sell with Purplebrick. Big mistake, no issues with the marketing of the property but the pro active approach from our agent was zero. Wr have since changed agent and in January we have already had more viewings than in six months at purplebrick and at a higher price. Although a poor experience with selling my main issue is as a buyer. Last week i enquired about a viewing only to be told i couldn't view as it wasn't convenient for the agent and anyhow it was a popular property that she expected to be undet offer in the next 24 hours. Two weeks on my wife decides to arrange a viewing for the same property which this time is accepted so obviously no offer from previous as was expected. Now i am really confused. ......if it didn't sell when I was told it was going to in the agents opinion why did someone not get in touch. I would be furious if they were my agent. Hang on they were. ....now I understand why they didn't sell my house. Thanks for the £900 bill. Sorry but they are useless. You would think they would have the edge over high street agents but sadly they dont. |
| 1 | https://uk.trustpilot.com/reviews/5890a0138455730b4cb59889 | Just Awful | Our 'estate agent' didn't listen to a word i asked. Used her phone to take the pictures not a proper camera. Took ages to send them to me for approval and when i wanted to arrange new photos i specified there was one day during the week that i couldn't do which was a Wednesday, everytime she responded to me (after 4 days) conveniently it was only that wednesday she could do!! I went with my local estate agent in the end. They sent a guy round who had a proper camera, took excellent photos, even gave me tips on how best to arrange my furniture for the best picture.When i complained to purplebricks, they told me that there was nothing that they could do and that i would still have to pay because they provided a service. Terrible service and an awful experience. would never use again, they may be cheaper, but in my experience i would have paid twice as much for my local estate agent for the hassle i had with these. And my local estate agent sold it in the end a lot quicker than purple bricks!! |
| 1 | https://uk.trustpilot.com/reviews/58906af88455730ae837ffd8 | Lack of knowledge, unprofessional and liars. | The saying goes you get what you pay for.That could not be more truer after my experience with purplebricks.I will NEVER use them again for the sale of my other properties and will ALWAYS use an estate agent.This was the first time I used them due to the potential savings on offer.My representative had no local knowledge of my area, even though she claimed she did. She also said she would send comparable house prices sold in my area so I could show the surveyor to help with the valuation, something which I requested and discussed before signing up.After asking a few times for the comparables she eventually sent one that was not in my area or an equivalent of my house.She also sent a rude email telling me not to mention anything to the surveyor and that I would cause more problems by saying something.I did emphasise that local agents insisted on being at the survey, as every house is different and they need to show examples and inform the surveyor why the house is that price (rather than them just getting an average sold price from zoopla!) but she was not listening to a word of it.Anyway, survey happened and the house got undervalued by £30k!All my representative could say was "just accept the offer that was £10k less and get them to do the survey".They didn't even see proof of the potential buyers offer in principle from his lender, which is an absolute joke!They didn't even inform me of the survey outcome, I had to find out from the buyer!!Anyway, I lost the buyer as he couldn't be bothered with the running around he had to do calling purplebricks and the survey outcome.I then spoke to a local agent, he found a buyer in 2 days and checked he had the finances in place, and also discussed it with the surveyor.Survey went through with no problems at the correct valuation and I have even managed to get £3k MORE than my previous offer.He has also controlled and managed everything from start to finish.My advice? Use a local agent if you want to actually sell your house and want it to be hassle free. |
| 1 | https://uk.trustpilot.com/reviews/5890648f7b456604381d4556 | Terrible | Used Purple Bricks on behalf of my parents who are over 90years old. Found the website problematic if accessing from iPhone. Had trouble accessing various documents and our sales agent kept getting things wrong. Frequently call my parents by the wrong surname. I would not recommend them and will never use them again. |
| 1 | https://uk.trustpilot.com/reviews/588fd17a8455730ae837edfa | Abominable Service - AVOID AVOID AVOID and don't believe the 5 star reviews | I've had problems with these cowboys from day one. The IT that underpins their business is simply a joke, missed viewings, inconsistent email notifications, viewings booked which I knew nothing about. Viewings cancelled that I knew nothing about. Agent didn't turn up for one viewing. less than 10% of viewers left feedback on the website. Then when we managed to get a buyer (only after dropping the price) purple bricks provided incorrect solicitor details for the buyer. All in all, I could have done a better job myself. We've now had a delay of 4 weeks and we've probably now lost our only buyer that made an offer anywhere near the asking price (5% below asking price). There are lots of 5 star reviews for them on here which are quite frankly too good to be true based on my experience and I deeply regret not going with a traditional estate agent. I only engaged their services based on these questionable reviews. I mean, why would every single 5 star reviewer just so happen to mention the full name of the agent. It simply NOT very likely. The language used in the good reviews is generic and very sales/marketing orientated. I find it very difficult to believe that these reviews are from genuine customers. I also noticed that almost every single 5 star review was left by someone for whom it was the only trust pilot review they've ever left. I created a new account just to warn people. |
| 1 | https://uk.trustpilot.com/reviews/588f05437b456604381cfa1e | No response ! | I have phoned once and emailed twice to find out more details on a property, after over a week no one has responded.All I get is to make an automated repsonse to make an appt to see the property - it is leasehold and I need details of the lease length and maint charges before I drive 200 miles to view it. Very poor beware! |
| 1 | https://uk.trustpilot.com/reviews/588e45f984557309d0d1dd39 | Stick with the high street agents! | What can I say apart from very poor service, unacceptable experience to the extent that I have complained on 3 occasions with no response that is acceptable in my opinion. I have therefore involved the regulator to investigate further.If you want a good agent, stick with your local high street agents who know the area and the current market situations, who will also provide that personal touch.Don`t waste your money and don`t sign up to credit agreements!My house is now sold STC but only because I personally negotiated with the buyers. If I had not they would have walked away and they say that is down to the way they were treated by purple bricks.Overall, NEVER AGAIN! |
| 1 | https://uk.trustpilot.com/reviews/588dc3a684557309d0d1c568 | Avoid at all costs | Purple bricks claim to be an estate agent, they are not! They claim to be a cheap alternative to high Street agents, not but much once all the extras are added up! Their local property expert was hard to contact, leading to a complaint by me and trying to take it off the market with them for breach of contract. The manager did agree that that I had received poor service but that was it. When the 'local property expert' has to be told by his manager to answer my calls there's something wrong.The feedback system doesn't work, never received any and my 'expert' didn't seem to think that was important.My 'expert' didn't even know what town my house was in, insisting to me that I lived in a different place and when corrected he said it's all the same anyway.Was told that the conveyancing was all done in house. Imagine my surprise to be farmed out to a company with a 0844 phone number. (They were actually very good )Once the sale was agreed I was left to deal with the buyer myself, no after sale care from purple bricks.In hindsight, it would have better to pay the little extra and gone with a traditional estate agent. They might appear cheaper at the beginning and all singing and dancing but it's not worth it. Go elsewhere for better customer service!!! |
| 1 | https://uk.trustpilot.com/reviews/588d0e910d73d20ac0ff27f8 | They are the worst estate agents EVER!! | They take your money then don't need to do anything. We were lied to that the for sale board was up, we were unable to check as we didn't live there. Never get back to you and we found out that they sacked the local agent as she was so useless. But only offered £50 back and that was for the for sale board. It is worth either doing it yourself on right move or a local proper estate agent . Don't give them your good money . |
| 1 | https://uk.trustpilot.com/reviews/588b870684557309d0d18017 | Really poor comms and management service | I unfortunatley have had really poor comms and service....1) Rent management comms - poor2) Unexplained charge - poor3) Grumpy managment agents - poorBut cheap.... feels like today good service at a good price should be a given not one without the other |
| 1 | https://uk.trustpilot.com/reviews/588a2ef80d73d20ac0ff1f23 | Incompetent Company | Do not recommend for letting agents. Wish I had read the reviews earlier on how useless the communication is with PB.It would appear in this day and age a company which is an "online estate agent" is completely incapable of sending a email. Not only can they not send a simple email no one seems to know how their processes work.I booked a lettings valuation a week ago, and the agent that turned up was lovely, a really good sales person. She was surprised to hear that we had not received a lettings pack - however we are still waiting for said letting pack. Numerous phone calls, online chats and we're have been told the agent should send it to us, then when the agent is contacted we're assured that it should be head office that sends it out.Called them again nearly 2 hours ago and was told that I would get a call straight back. Needless to say if a company is so incompetent that they can't even send a simple email what trust can I have for them to manage a rental property. Will be contacting a high street estate agent now, they may charge marginally more but at least their service is better and the companies are capable of sending emails. |
| 1 | https://uk.trustpilot.com/reviews/588882047b45660ac89011bd | Sluggish, inefficient & poor communication | We thought ithat was a great deal to sell our home with purple bricks. Mainly due to being able to defer the fees until completion.What we did not expect was the poor service we received .We were told by our agent we would receive weekly contact to discuss how the sale was going. At no point did our agent make any contact with us other than when we had being trying to make contact with her and we would receive a call or text days later.We ordered an additional for sale sign on two separate occasions at an additional charge. We never received either of them.On top of this several viewers of our property commented on how difficult it was to navigate the purple bricks website and the length of time it took to figure out how to make an appointment or to get in touch with our agent. Our eventual buyers also became very frustrated with purple bricks and the lack of communication.All in a very poor service and I plan on contacting them directly to discuss our issues and ask how we will be compensated for the poor service we were given as well as refunds for the signs that never arrived. |
| 1 | https://uk.trustpilot.com/reviews/5885cf188a103107fc2796f9 | Not Pro-active | I have found Purple bricks to be lacking that pro-activeness I would expect from an estate agent. The lack of communication by phone really annoyed me due to the fact My wife and I never got any feedback from the viewing we had. All communication was done by email and not many elderly want to deal this way they still prefer the phone call which is what I was advised when I called for there opinion which again I shouldn't be doing as it sounds desperate. I made Purple bricks aware of all my issues by the way of a complaint and I still haven't heard back so again that shows me they don't really care. I got an email from head office saying let me know a time I can call to discuss which I did and this was 4 weeks ago and I am still waiting.the conduct from purple bricks has not been acceptable and I still want to speak with someone regarding the above. |
| 1 | https://uk.trustpilot.com/reviews/588234971e754808c8208912 | Poor | Purple bricks ran credit checks without our knowledge or approval. Fees excessive. Pretty poor to be honest and certainly would not recommend them. Far better and cheaper agents out there to sell your property. |
| 1 | https://uk.trustpilot.com/reviews/588234971e754808c8208912 | Poor | Purple bricks ran credit checks without our knowledge or approval. Fees excessive. Pretty poor to be honest and cerisnly would not recommend them. Far better and cheaper agents out there to sell your property. |
| 1 | https://uk.trustpilot.com/reviews/588224520dc2f6030cac05f6 | Horrible Service | Looks like some houses on the site are already sold and using them to lure new registrations or they really don't care about customers. Today, I tried to book an appointment to view a house for two times. And both the times my viewing appointment was cancelled without any reason. They should at least provide a reason for cancellation.If they don't value their time, they should at least value their customer's time. Sellers should avoid this site. |
| 1 | https://uk.trustpilot.com/reviews/587fe86c0dc2f6030cab9b3b | Diabolical service. | Put property up for sale on 11th Nov 2016 and had one viewing over 3 months. That viewing was someone who wanted to just check out ours as they were selling round the corner!! Our property expert Emma Poland had all the banter and we felt so positive! When I checked our advert I had to correct numerous spelling and grammar mistakes! We have had 2 property reports which literally just say what we can find out from the app! I emailed several times to ask questions...no response! She may as well not exist! I have just asked to remove our property, no response! I will be challenging the fees, they have done NOTHING! |
| 1 | https://uk.trustpilot.com/reviews/587f82a81adcb8099055edca | If you want to wait hours in a van for your keys - these are the agent for you! |
I admit - booking a viewing with these guys is easy, but from there on in, you run into trouble.As a buyer - this whole process has been horrendous and i absolutely wouldnt buy through purplebricks again.We completed on our house yesterday.We put an offer in and we had to chase every day for three days to get an answer, our revised offer then took another 48 hours and 4 times of chasing - when the owner told us she had agreed it the same day! The local expert made up several stories that just didnt add up as to the reason he hadnt come back to us.Booking the survry was impossible as noone from purplebricks answered the phone to arrange it - ending in us having to go and knock on the door and arrange ourselves with the owner at the time!There was absolutely no contact from purplebricks all the way through until we were arranging keys the day before completion ( it is a good job we knew what we were doing as there was no guidance from them as an agent AT ALL)The key issue was the final straw for me. The local expert couldnt fit us in her diary ( a different one from the chap at the beginning) so we couldnt pick our keys up for hours! Sat with a van, unable to collect the keys to our house which we had completed on ( i now know this is a significant breach of contract)The whole thing is a shambles - they are an advertising service - not an agent and should not be confused for anything else. |
| 1 | https://uk.trustpilot.com/reviews/587fd85068e7b20af09c12eb | Advertisement lies | TV advert states you do not pay commission, it is not a free service you pay upfront and if they do not sell your property then you have lost out unlike other estate agents who charge on a no sale no fee basis.How are they allowed to advertise this ? |
| 1 | https://uk.trustpilot.com/reviews/587f7a76cc159d0b14632f84 | Couldn't book a viewing | I found it incredibly hard to get answers to my questions. I tried a number of times to ask on the online system. Then rang them. All I wanted to know is if I could convert the loft prior to viewing and if the property had the head height. They couldn't tell me. Could never return my call and always asked for numbers that they had had!!! In the end bought a house from a local estate agent. I didn't want to meet the owner and go poking around in their attic.... Just seems a flawed concept. Dealing with an agent is much easier. Where people pay upfront, their the agents don't actually want them to sell just keep paying them to keep it on the market. |
| 1 | https://uk.trustpilot.com/reviews/587d2e66b9ac210a8cad2c8c | Appalling service | We put our empty 3 bed semi up for sale with purple bricks and it turned out to be a complete waste of £800. We used the online app to arrange the initial appointment, which I must say was an incredibly easy process, and our local area rep came to the home to talk to us. At that time it was a guy called Nick. He took photos and explained the process to us assuring us that purple bricks where an excellent company. He recommended that we opt for the delayed payment and we agreed. We mistakenly thought they would be more interested if they were still waiting to be paid. We signed the contract and he went off and wrote the advert. Things all seemed fine and the house was put on right move we even got a viewing within a week. That was until a fortnight later. We requested feedback from the viewers yet purple bricks failed to provide it, then we received a message tell us that Nick had left the company and that we would be a be assigned a new local expert. A month later when we had no contact, despite calls to them and requesting call backs on the app, we started to get really frustrated. Many other properties around us were selling and we weren't getting any further request for viewings despite having just decorated and carpeted throughout just to sell. As part of the package we were supposed to receive a monthly marketing reports to look into things like that and advise of changes that needs making and in the 6 months before we settled the account we only received 1. they were completely disinterested and very difficult to contact but we thought they would have to get in touch eventually if they wanted their money and then we could complain and ask for more advice and marketing input. We then found out that the delayed payment option doesn't actually withhold their payment. A third part pays them up front so your bill is with someone else entirely so purple bricks has no reason to care about you at al once the contract is signed. I really could go on and on but it will suffice to say it just got worse from there on in and we pulled the property from the and went to a high street estate agent who were fantastic. Please save your self hassle, and money in the long run and stay away from them. |
| 1 | https://uk.trustpilot.com/reviews/587d196c4ed8d00ac05c800a | Horrific Service for Buyers | Our first time buyers experience has been completely ruined by Purple Bricks, in particular John Hardwick.We were told on Saturday by the seller that she was accepting our offer, via text and a follow up phone call. However, she had been advised by John to carry on taking viewings on that Saturday so that people could register their interest should our sale fall through.We then had a call on Saturday night from John explaining to us that they would now be taking last and final offers for Monday. When explaining to John that our seller had already accepted our offer we were told "everyone needs a fair chance" and that "it was unfortunate that we were miscommunicated with."In the space of a day we thought we had started the process to buy our first home and then had that taken away from us.No apology was made by either party to us and we were disgusted by the way that we were treated. This has completed ruined our trust with house sellers/ estate agents going forward and what should have been an exciting and happy time has cause no end of upset. |
| 1 | https://uk.trustpilot.com/reviews/587a906c8a103103cc1b3f79 | No show from the agent - left disappointed | Purple Bricks has been a massive disappointment. I was happy to arrange the viewing online, very easily. However, when I arrived at the property there were three other people trying to view, all waiting outside. After two phone calls (voicemail left) and a text to Paul Knight, as well as knocking on the door then waiting half an hour outside I didn't manage to view the house and will be staying well clear of Purple Bricks in future. |
| 1 | https://uk.trustpilot.com/reviews/587731a00dc2f608ec545ccf | Rude and extremely POOR service!. Destroyed my first time buyers experience!!!! |
Firstly if could give minus 0 stars I would!!!I was in process of purchasing my first house from this company and everytime I called for an update I would have to repeat myself! Very frustrating! And in one phone call to customers services I was mid conversation and got cut off!! And guess what no one had the decency to call me back!The sales rep actually said to me 'by you calling all the time will not hurry the process up, so stop calling!' uhhhhhhh what?! Anyway 2 months later my solicitor advised that all my paperwork was ready but the seller still hadn't found a property. Purple Bricks didn't have any urgency to sell me the property they simply were not bothered, they said it could take 6 months depending on their seller. Well I had no choice but to pull out of that property and incured an additional £450 charges for an aborted transaction that was NOT MY FAULT! Don't bother wasting your time looking at their website as their service is not even one star!!! |
| 1 | https://uk.trustpilot.com/reviews/5875fe44a1201e08c8daef80 | Don't use them - stick to your local agent | Where do I start - we were a buyer and Purple Bricks seemed to have no interest in us what so ever, we were chain free as had already sold our property so we were ideal clients. The communication at first when we were negotiating an offer with the seller was fine but once the offer was accepted we didn't hear from PB again until I started chasing them up. Our local property "expert" Steph was just an expert at being rude and patronising, she spoke to me like I was a 16 year old spending my first wage packet - from this point I just called the call centre as I refused to be spoken to like that. This was another issue, you don't speak to the same person every time you call and can be on hold from 2-10 minutes to speak to someone. You don't get the same rapport as you do from your local estate agent, who you can get through to instantly.PB tried to encourage us to use their conveyancing service who again are call centre based, i'm so glad I didn't as their communication with our solicitor was shocking. It would take several emails and phone calls to get an answer to the simplest of questions so it would take days.PB are all about the seller and literally don't care about the buyer - clearly they forget if they didn't have a buyer they wouldn't have sold the house!!!!We have now completed and don't plan on moving house for a long time but when we do we certainly won't use PB.Stick to your local high street agent!! |
| 1 | https://uk.trustpilot.com/reviews/587642498a103103cc1a7005 | You get what you pay for | As a buyer we would be very, very reluctant to ever buy a property again that is being sold by Purple Bricks. They are fine if the sale is uncomplicated, i.e they don't really have to do anything. However should you actually need to view the property more than once or actually speak to anyone about it then you are in for a difficult time. They have a very limited number of actual agents who cover vast areas and viewing times are seriously limited. You can only call their calls centre in Birmingham and get someone who knows about as much about the property as Google does and overall their service that they provided was awful. |
| 1 | https://uk.trustpilot.com/reviews/587502a2b76bcc0a548ae1ad | Terrible | My son put his faith in this company, the house was sold almost immidiatly it had great interest and the condition this was that this would be a quick sell with a cash buyer, this was in September 2016, the completion as been promised week after week after week, my son as put everything on hold as he really thought all would be Ok, he was told the completion would be the week before Christmas still Christmas came and went, he wanted to put the house back on the market a few times, but was reassured that all was well. Today January he was told that the buyer was pulling out, not even a phone call by email. I can't belive how he has been treated through this last four months. Not very professional in my opinion |
| 1 | https://uk.trustpilot.com/reviews/5874e71a0dc2f608ec53e60b | First class service | Only one person to deal with who ALLWAYS rings back if he is unavailable. He keeps in touch regularly. Excellent service unlike most estate agents I have dealt with. |
| 1 | https://uk.trustpilot.com/reviews/58750edf8a103103cc1a325b | YOU GET WHAT YOU PAY FOR | The only good thing I can say about them is they can't be beaten on price. I dealt with 2 separate agents, one for my sale and the other for a purchase. The sale agent was very pushy, overly confident in an arrogant way and way too much communication and too often. If I missed his call he would try again 2-3 times before I had a chance to answer or if I didn't reply to his email within the hour I got another 2. Obviously I wanted someone who was responsive but this was over the top. I ended up cancelling my appointment with him because I didn't want him in my house. Then when it came to my purchase the lady whom I had 2 different appointments with messed the times up, then cancelled one without my knowledge and then never returned my calls. If I'm paying for a service I want it to be a consistent one that I feel comfortable with and I felt Purplebrick done neither. I also notice on property search sites that the houses they're selling seem a little over priced which can be off putting to any potential buyer. I tried their service and was very unimpressed and in my experience a good service isn't always the cheapest. |
| 1 | https://uk.trustpilot.com/reviews/586f98de8a10310b701d8191 | What a waste of money. | My mother's bungalow was put on the market in March of 2016 between then and December of that year Purple Bricks did not arrange any viewings or notify me that anyone was interested in the property.I was contacted less than 6-7 times by my local agent Jason Jones and only then to suggest that I reduce the price of the property.I understood that payment would be taken at the end of 10 months but when I discovered that the payment had been taken from my account 5 days before Christmas and without any prior notification I was appalled that this could be done without any thought for the time of year or that the money may not have been in my account. I feel that Purple Bricks do not provide anything other than internet advertising and do not actively promote the sale of property, I shall not be using them again and will definitely not be recommending them to anyone. I am now with a different agent who has already arranged 6 viewings since August 2016.Purple Bricks are useless. |
| 1 | https://uk.trustpilot.com/reviews/58711aefd705c30848bd1cb1 | Worse decision ever. | I believed this would save money. It cost me over £1000.00, I did not sell my house.The only advice the agent could give was to sell at a ridiculously low price . I paid for him to do the viewings, I did most of them myself as he was constantly unavailable especially at the weekend. Complete waste of time and money. Have now gone through conventional Estate agent.Much better service. |
| 1 | https://uk.trustpilot.com/reviews/586f98de8a10310b701d8191 | What a waste of money. | My mother's bungalow was put on the market in March of 2016 between then and December of that year Purple Bricks did not arrange any viewings or notify me that anyone was interested in the property.I was contacted less than 6-7 times by my local agent Jason Jones and only then to suggest that I reduce the price of the property.I understood that payment would be taken at the end of 10 months but when I discovered that the payment had been taken from my account 5 days before Christmas and without any prior notification . I was appalled that this could be done without any thought for the time of year or that the money may not have been in my account. I feel that Purple Bricks do not provide anything other than internet advertising and do not actively promote the sale of property, I shall not be using them again and will definitely not be recommending them to anyone. I am now with a different agent who has already arranged 6 viewings since August 2016.Purple Bricks are useless. |
| 1 | https://uk.trustpilot.com/reviews/586d098f8a10310a90084fbc | Sold myself...con, do not use | All viewers unable to access home report - PB do not forward on Rightmove requests for such just a link with no clearly stated HR link. I forwarded each my copy.After agent instructed to negotiate offer, buyer did not hear from them in half a day and made direct contact with me. Price negotiation carried out directly.No follow up until 2months after sale, which was a con call stating my buyer had mail for me and made contact with PB - in reality was just to see if completion had occurred. No mail when contact buyer directly.DO NOT USE |
| 1 | https://uk.trustpilot.com/reviews/586cfad289d0f20b4c90e2a4 | Inadequate | BEWARE!!!! I have just had an awful experience with Purple Bricks!!!!I was going through a divorce with my husband and selling a rented property so he was living elsewhere at the time so a different addressthey were proceeding with the sale of the property and it was all done on line.. this proceeded till almost exchange date when i noticed my husband and his girlfriend were signing my name and it was not even my correct birthday or signature I phone Eezie conveyencers up and they did not help in any way and was not apologetic when i discovered my husband was being fraudelent with my signature everything was scanned over I was not cc into emails... and he had a copy of my passport... they then dismissed to sell the property and we had to start again with another solicitor which was miles away and not face to face I had to make them aware about the fraudlent signature as they were not told by previous solicitors.. yet again everything was emailed or scanned as purple bricks said we could not go with a solicitor of our choice as we would have to pay them money to do this NEVER AGAINANGRY CUSTOMER |
| 1 | https://uk.trustpilot.com/reviews/58683f7609f8ed09e81c50e2 | Very poor communication and sales service | We had an agent value our house who knew nothing about the area, she undervalued it ( to sell quicker). We put it on the market for what we thought was the value, it sold fast. However once you sign the contract with purple bricks and you defer payment until the sale then you have to take their solicitors ( where they make money back). Once the sale was underway we found no help from our agent, we had to chase up what was happening with our sale, our buyer and with other people and agencies along the chain, purple bricks did none of this. I complained and was told me they would take this to the post sales team review. After we accepted the offer on our house our agent disappeared and all interest from purple bricks vanished. Our agent did not reply to messages. Poof! They were gone! They have no interest in the people, it is just about the money. It made the whole process incredibly stressful with two very young children aswell. Not impressed. |
| 1 | https://uk.trustpilot.com/reviews/5865aed409f8ed09e81bf2e7 | Pointless trying to buy through Purplebricks | Was interested in a property on Zoopla that was being marketed by Purplebricks. As I live at the other end of the country, I wanted to hear a little more about the property before travelling up for a viewing. When I rang the local agent, he said I should go through their website, but the property proved difficult to find using the usual search criteria. After complaining, I eventually found it, but the Purplebricks system is that you have to view FIRST before being given any info, or the contact details, of the vendor. This obviously means that prospective buyers of property marketed by Purplebricks can really only buy in their local area. |
| 1 | https://uk.trustpilot.com/reviews/5867b11809f8ed09e81c4073 | WARNING! Do not use this company if … | WARNING! Do not use this company if you want to sell your propery for a fair price. They will under value your property to get a quick sale. Their photos are taken on their phones and look like they have been taken by a child. They don't turn up for assisted viewings then they get the wording wrong on the advert. Worst company ever. We ended up having to employ a proper estate agent to sell our property. Now we have to pay purple bricks even though they have done nothing to sell it. All they care about is getting you to sign as when you do they get their money anyway. And you have taken out a credit agreement with another company! Then if they under value your property they get it sold so say they have done their job. They under valued ours by £50000. Be aware before using them. |
| 1 | https://uk.trustpilot.com/reviews/5864d4ff73a4bb03e8d8745a | To be honest I would not bother with them what a rip off and a discrace. A completely waste of time. |
To be honest I would not bother with them. To pay fees even if your house is not sold is a discrace. High street estate agents don't do this. And to charge £35.00 a viewing what a rip off and out ragiousOur house was valued at £399,950 and we was told they would be able to sell it for us at this price or close to it, 3 weeks Later she told us to reduce it by another 20% and then a further 10% 2 months later.By which point I put the house back up to near the original selling price as I know this house can be sold near the asking price.Our agent / rep arranged viewings at stupid times and dates and being she is not local we would give them a key and I am glad I didn't, Since the house has been on the market which 5 months we have had only one viewing. Then our agent deceided to make appointments who have not got their mortgage in place so what a waste of time.I my opinion a waste of time and money grabbers not worth selling your home with. I can now understand why there are so many bad complaints surrounding this company. |
| 1 | https://uk.trustpilot.com/reviews/5866e31c9f214808c0aee849 | Why wont purple bricks respond to b … | Why wont purple bricks respond to bad reviews? Is there some truth behind these bad reviews, come on defend yourselves. |
| 1 | https://uk.trustpilot.com/reviews/5862483273a4bb03e8d7fcfd | Terrible | Terrible! lost us our sale as the agent just did not care once we signed the contract, she ignored our buyers and they went else where. The agent then left! So we got a new agent who promised to start the process a fresh and give us a much better service. Since then nothing has happened, wasted another hour of time coming and taking new pictures etc, to do nothing. Can't get hold of him and the listing hasn't changed. Terrible company only want your money they don't care if you sell or not! |
| 1 | https://uk.trustpilot.com/reviews/585eaedd0b49e10b20400021 | Shocking | The whole experience is a joke, allowing viewings and offers to be accepted after my bid has been accepted, whole company is a joke, I would never use them again |
| 1 | https://uk.trustpilot.com/reviews/585e56f00b49e10b203fff16 | Thieves | they are attached to investors and only look after their interests ! |
| 1 | https://uk.trustpilot.com/reviews/585daccb09f8ed09e81ac4da | No way to communicate | Shocking estate agents! No way of getting hold of sellers to arrange viewings as they hadn't responded to my email request and purple bricks said no way of them getting hold of sellers either, wanted to view 3 properties through the agent and not one of the sellers responded in time for me to view (7 days notice given to view) clearly something is wrong with there process and I am actually avoiding houses that are on the market with them now after hearing such bad reviews through other people,can't understand how they have such high reviews! |
| 1 | https://uk.trustpilot.com/reviews/585988800b49e10b203fefc8 | A hopeless company to deal with. | As a surveyor I deal all the time with estate agents to arrange to carry out surveys of behalf of the buyer. Most of them are professional and helpful and get the arrangements made within minutes. They want to, to make sure the sale goes through and they get paid as quickly as possible.Purplebricks don't seem to be bothered about this element of their role (perhaps because the vendor of the property has already paid them!). It took 3 days to arrange a time for their local accompanied viewing person to meet me there. Normally this takes an estate agent 5 minutes. I had to make all the calls, they never responded to messages and the general impression was they weren't bothered (I wonder why). Finally I go to the house today, their man doesn't turn up, doesn't answer his phone and after 12 hours has not phoned me back.I managed to do the survey after phoning the vendor (who has paid Purplebricks to do the viewings) and due to the help of a friendly neighbour who had a key. Otherwise the survey would have been held up until the New Year in turn holding up the owner's sale. Again most estate agents would want to get the sale through, so they could get paid. Surprise, surprise Purplebricks aren't bothered because they have already been paid.What will be a surprise is whether Purplebricks allow this review to remain and if they are prepared to face up to the major deficiencies in their service standards. |
| 1 | https://uk.trustpilot.com/reviews/5856fe6a90ef7602682b3d4e | Poor | Poor communication and poor service |
| 1 | https://uk.trustpilot.com/reviews/58549e3a02db9b0bd8ac93b9 | Avoid at all cost , | Found so called cash buyer within couple of months , 6months later still not completed as buyer waiting for lender to release funds, some cash buyer ! Sell yourself at least you can choose solicitors etc , just a money making company as far as I'm concerned , will certainly avoid like the plague in future. Alan |
| 1 | https://uk.trustpilot.com/reviews/5855e63190ef7602682b171b | No good | Failed to book a single viewing and our LPE is unreachable and unresponsive. They are not interested in selling the property, only interested in getting paid for doing nothing. |
| 1 | https://uk.trustpilot.com/reviews/585012b190ef76026829f107 | Dismal Service from the Letting Team. | For the saving of a couple of hundred pounds its just not worth the hassle.Highly Incompetent, Unprofessional & my complaint not dealt with to my satisfaction even by the Regional Director.In a nutshell, first point of contact was great who came to value property etc and show tenants. From here on the rest of the service really let Purple Bricks down.I would advise anyone whose thinking of letting their property through Purple Bricks to give this one a wide berth.PSThis is for the Lettings Team Only and not for Sales. |
| 1 | https://uk.trustpilot.com/reviews/584ebc1a90ef76043c790030 | Do not pay in advance!!! | When initially seeking estate agents quotations to market my property I was consistently told by all local estate agents that my property is in excellent condition, has been refurbished to a high level, in a good area with lots of attractive features and as such should prove to be very popular. I therefore decided to use purplebricks as they appear to be a cost effective way to market your home. However, after 6 weeks purple bricks have not managed to secure even a single viewing. The company does not appear to be proactive in the slightest, it is purely reactive, if an interested purchaser doesn’t make the first move then nothing seems to happen. I really wish I didn’t pay the fees upfront, however if you defer the payment until the sale is completed they force you to use their own solicitor. I did call their customer services department to complain about the poor performance and all their customer services department did was deflect the criticism towards my assigned property expert, however I believe the core issue lies with the way purplebrick operates not him. I foolishly gave them my money in advance as I wanted to use my own solicitors and was convinced my property would not struggle to sell based on feedback from other agents. I now feel there is no incentive for them to do anything further as they already have my money in their bank. I have now had to instruct a local agent at additional cost and have more than likely lost the money I have already spent with purplebricks. If you still decide to use them DO NOT PAY IN ADVANCE!! |
| 1 | https://uk.trustpilot.com/reviews/584e969202db9b0b44f45d74 | Terrible | Be warned stay away from this company !!!!!!!!customer service is shocking ......... they dont follow up any leads |
| 1 | https://uk.trustpilot.com/reviews/584f0357a4dc1008a02483b4 | You get what you pay for - they are cheap for a reason!! Abysmal service. | If you want to have a selling experience where you will NOT be assisted AT ALL by the estate agent then this is the agency for you!We were sold on this being the estate agent that was different from the crowd. That did not charge the high prices of the high street agencies due to the low overheads of their IT website superiority and efficient iPhone app. Everything was sold as being 'just a click of a button' and so easy.What we actually got was some poorly lit, low quality camera shots and an advert on Rightmove... that was it. Purplebricks then promptly abandon you and you are left to your own devices. They say your local purplebrick agent is only a phone call away - it turned out he did not answer his phone, EVER. There was one time we tried calling him 20 times in one day in an effort to confirm a viewing that he has pressed on us at last minute - no return call and not even a text message followed despite numerous voicemails left and text messages.Essentially when you hand the money over they couldn't give a damn if your property sells or not. Three months into our sale, with no bookings for viewings we again tried to contact the agent - no reply, no phone call back, no call to assist us. No wanting to meet up and chat about the price. They got paid and basically that was it. Also their iPhone app is a joke! Doesn't sync correctly and at times kept telling me our house wasn't on the market (it may as well have not been).Simply dreadful service, no motivation from the agent and trying to ask them for any assistance was like getting blood from a stone. AVOID AT ALL COSTS!!! |
| 1 | https://uk.trustpilot.com/reviews/584d91a9a4dc1008a0247efb | Awful service, awful communication, awful deal | Purplebricks, once we had signed up, did nothing active to sell our property. The communication from the local agent, Ryan, was extremely poor and there was no incentive for them to do anything of value to sell our house. When I challenged the agent on this, I was sent a generic performance report with the addition of Ryan making a couple of calls. Again, no further communication or follow up. When I put in a complaint, an area rep phoned me and also did nothing to move the sale of our house and wouldn't give me the correct information to officially complain. I contacted the company again to ask how I could express my concern at their service - surprise, surprise - no response.Please save your money - avoid this company like the plague!!!! |
| 1 | https://uk.trustpilot.com/reviews/5849018d02db9b0b44f365a3 | Awful | Having been in a chain whereby 2 of those involved used Purple Bricks, I can honestly say that they have to be the worst 'agents' I have ever come across. Apparently, if you do not pay their fees upfront then you have to use their solicitors. If this happens then good luck ever trying to communicate with these solicitors to find out what's happening. They do not have a direct contact and never respond to emails. Fortunately the people we are buying off have agreed to rent so we can move into our new house. The house they are buying is being sold through Purple Bricks and they have been told it will be another 2 months before they can complete. This is after 4 months of conveyancing already! It is a vacant possession and probably the most straight forward conveyance there could be. Useless, do not use them. |
| 1 | https://uk.trustpilot.com/reviews/58480e3dcc34ff0b986b755b | Very poor service and lack of communication | At first everything seemed easy, the local property expert viewed the property and gave me the details as to how to proceed. Then the problems started. When I tried to contact my local property expert, to instruct to proceed, I got no reply after leaving several messages a day on his answerphone, eventually I rang the main office who said they would E-Mail him and get him to contact me right away. After several more calls to the main office he eventually contacted me and informed me he had been off sick but the office didn't know anything about this. The advert went live but when I had a few queries I again tried to contact my local property expert but again to no avail. Again after several calls to the main office I was eventually informed that he had left the company but I had been assigned a new expert who would contact me, guess what, no contact ever came even after another assurance by the main office that contact would be made. I finally completed on the property last Friday, the only help from Purple bricks was to put the advert on-line which I could probably have done myself. At the time of typing this Purple Bricks still haven't acknowledged completion. Totally bad experience. |
| 1 | https://uk.trustpilot.com/reviews/5840f05532be350888ebc009 | didn't live up to expectations | Having had three agents in the first few months, none of them "local" as the TV ad claims, neither of the first two did anything to find a potential buyer. The third asked for a favourable review as soon as she did come up with one and her service cooled noticeably when I didn't immediately give it. When an offer was eventually received, the conveyancer PB appointed (Ezie) turned out to be a disaster and the two of them (PB & Ezie) created more problems and delays than you would believe. My experience has been such that I wouldn't recommend PB to anyone, rather use a local estate agent who is going to be more than just a respondent on email or a voice on the phone. I felt PB did very little to sell my house and were more of a hindrance than an asset. |
| 1 | https://uk.trustpilot.com/reviews/58409e6d90ef760a18976735 | May be great for sellers but buyers beware | We wanted to view a house advertised through Purple Bricks. I signed up on the website and requested a viewing - the slot (in fact the whole day!) was showing as available. I then received a call and text from an person I didn't know. When he eventually contacted me via the website it turned out he was representing the vendor. He never actually explained what his role was so we ended up at cross purposes for a while as I assumed he was an estate agent! He then said that he was busy for all of the day that I wanted to view!The website explains the process for sellers but not for buyers. The vendor of this property was just using their representative (I have no idea what relationship he had to the vendor!) rather than anyone from Purple Bricks. He was very pushy and aggressive on the phone so I contacted Purple Bricks to see if I could view through them instead. Unfortunately the vendor had chosen the cheapest option so that Purple Bricks were not involved for the potential purchaser other than providing the website. I will not therefore be viewing the property. If we had wanted to put in an offer the idea of negotiating with the vendors representative was frankly very unappealing!With a traditional estate agent you are dealing with a professional. If you have a good vendor then perhaps the Purple Bricks process could work for the potential purchaser too; however if you are unlucky, as I was, then you are stuck as you really have no other options.... |
| 1 | https://uk.trustpilot.com/reviews/583ffe3290ef760a1897350f | Can't get it right!! | Where do I begin.Having a O.K experience selling a house, when it came to renting a property I thought it would be the same using Purplebricks as a letting agent. Well I was wrong.The Local Letting expert was seemingly proffesional and offered a creditable reason to use they're services but after we accepted it went downhill.Fair enough they found us a tenant and did all the viewing but after that we had to chase them all the time for up dates, bad mistake to accept the fully managed service. They got the inventary time wrong, forgot to drop off the keys at the office for collection so we had to go and make a special journey to let him in. First time something went wrong with an appliance they let me down the first day and after pestering them they sent out the wrong engineer who couldn't do the job.Needless to say we cancelled the whole contract.We immediately asked for the holding keys to be returned but after numerous requests for the keys to be returned to us we're still waiting. I think 2 months is taking the p**s. |
| 1 | https://uk.trustpilot.com/reviews/583f0fd06d50e70bc4f9912f | Avoid Con Of a Estate Agents | agreed a purchase on a house but then got a independent survey on the property from a RICS surveyor. House came back with several problems therefore re-negotiated price which was agreed verbally with Kate (Bolton) agent and vendor. Purple bricks asked for a copy of the survey and we clearly stated this cannot be shared with the vendor. Guess what they do they share it with the vendor and next day email saying vendor is going to do the work themselves and pulled out of the sale. Used my survey which i paid for so the vendor gets more money so hes happy and the agent gets more money on the asking price using yes my survey. and then when i complain they fob me off and if you complain to trust pilot saying it is a fake review it is not i have all email correspondence from them. Property ombudsman to get involved now |
| 1 | https://uk.trustpilot.com/reviews/583de02302db9b09605f2f50 | Helpful, until you sign up with them. Buyers struggle to book viewings | We were impressed with the agent during valuation and we given load of numbers and reasons why we should use Purple Bricks and not an Estate agent. Once we paid the fee we had to chase the agent to get the photos and description done. We had plenty of hits on the website but no viewings. When we spoke to a new agent who made some phone calls to potential buyers we discover some people that wanted to arrange viewings had given up due to the poor call centre process of the Purplebricks. Therefore we have lost viewings because the telephone booking process, shambles of a service, and utter waste of money. |
| 1 | https://uk.trustpilot.com/reviews/583cb252597b5b0498cb9826 | Terrible customer service | We invited PurpleBricks to carry out a valuation on our property. The representative was friendly and professional. We decided to go ahead with putting our property on the market and paid the £849 upfront fee.The following day, the property that we were buying fell through. I contacted the representative and exercised our right to cancel under the terms of the 14 day cooling off period.Despite numerous messages, telephone conversations with plentiful assurances from PurpleBricks, we still have not had our money back EIGHT WEEKS LATER!I am disgusted with the way that we have been treated. This company should work harder to build up trust in its customers especially as it has no high street presence. |
| 1 | https://uk.trustpilot.com/reviews/583cad1e90ef760b9cf2c737 | Do not use them | Purple bricks have let several tenants slip through due to lack of communication. Eventually a tenancy was agreed but tenant failed all checks so it was agreed they would pay 12 months up front, plus deposit and fees. Purple bricks then told me I would still only get this monthly and not in full up front. Tenant was given the key before I agreed and before I received any cash. Turns out purple bricks had key them move in after paying only one month, not even a deposit, and certainly not to me. The tenant then discovered a problem with the boiler. I agreed that the repair could be carried out but as I couldn't afford the repair bill, it had to be based on me paying any invoice once is received rent (12 months)...... The work was carried out and yet tenant, who had signed a 12 month agreement, decided he did not want to proceed. He had his belongings there for anything between one and four weeks. I have told purple bricks in not happy to break the contract, yet they have emailed saying it was agreed began tenant and landlord.... I've asked for pro rata rent to cover utility bills during that period despite not agreeing to end contract. Purple bricks say ill get nothing and I'm liable for repairs bills despite me stating I would not have had works carried out if the house was going to sit empty...... And after all this..... I still don't have the door key back...... I have no idea if the tenant is still there..... I will be taking legal advice on all this...... So beware.... Do not use them |
| 1 | https://uk.trustpilot.com/reviews/5839d04690ef760b9cf2556b | Worst Experience of my life | I used purple bricks before Xmas last year because there has been so much advertising saying how good they were etc. I paid over a thousand pound upfront and never had 1 viewing in nearly 3 months. When i complained they were not interested at all and all i got back from this company was £182 out of over a thousand. They are absolutely awful and don't even have the decency to give a reasonable amount of money back when they haven't even done their job. Anyone that uses them will either have to wait forever to sell their property or will end up losing a substantial amount of money. DON'T USE THEM. |
| 1 | https://uk.trustpilot.com/reviews/5839cb1802db9b083cc38ee5 | Really disappointing | We'd heard good things about purplebricks & liked the idea of being able to manage viewings online so signed up happily - especially as they were much cheaper than high street agents. Unfortunately sometimes it seems you get what you pay for which in this case turned out just to be a £795 rightmove advert. There were delays with our forwarding purchase which meant our initial buyer pulled out and no one from purplebricks told us!? We found out only when we started talking completion dates and the solicitor wanted the details of our "new buyer". We were given a premium advert to relist and a very apologetic phone call from an area manager assuring us that they would do "anything necessary" to ensure we left with a good opinion of the company. We never heard from him again. They did not respond to emails, never saw our "local property expert" after the initial viewing and even told my husband when he enquiries re exchange of keys to "just sort it out yourself". Am not really sure what we actually paid them for. |
| 1 | https://uk.trustpilot.com/reviews/5839c2a590ef760b9cf25303 | Excellent service | Graham Brown, our local agent has been excellent in all our dealings with him.Friendly efficient service at all times. |
| 1 | https://uk.trustpilot.com/reviews/5838bda79a1ea70b8cb56736 | Didn't want to even give 1 star!!! | Terrible company! They are cheap because they do nothing for you! No communication , when you complain they appoligse and say they will do better... and they continue to do the same! Lesson learnt! You get what you pay for! |
| 1 | https://uk.trustpilot.com/reviews/5837695002db9b083cc33be4 | Nothing like they advertise! | I have no idea how the reviews are so good on this company! I was selling my house due to a break up, it was a very difficult time and it was not my choice to sell. Our estate agent was Lora Hollingwood, she was lovely on the first meeting and said if I didn't want to deal with the sale then she would do it all.... once I'd agreed to using them they disappeared. She came in passing to take pictures, so I had no time to even do a quick tidy up and that's the last I saw her. I tried to email multiple times and got no reply. We had to chase up feedback ourselves. So I spoke to her twice! The person that purchased our house had to find me on Facebook through a local selling sight to get in touch as the Web page wouldn't work and she called purple bricks and got told they couldn't help! Absolutely disgusting! She eventually found me and arranged a viewing outside purple bricks. I haven't spoken to lora since she came to take the pictures of my house! Also I would have liked to have been told when the for sale and sold signs were going to be put up. Like I said before I didn't want to sell my house, I had no choice so to come home to a sign in my front lawn with no warning was awful! I personally didn't like the congratulations email either, it's not always a happy time selling a home. If the estate agent knows that which ours did, a different conformation email could be sent. It was upsetting enough never mind having it rubbed in my face. So I wouldn't recommend them at all! They did nothing to help sell my house and were never there to help when we needed them. If I could give them no stars I would. |
| 1 | https://uk.trustpilot.com/reviews/5836ba217081be089c9ab35d | No confirmation and then cold called. | I booked a provisional viewing but never received the confirmation. I was then cold called by Purple Bricks about finance - that's not what I signed up for. I can see why they are a cheap estate agent. You get what you pay for! |
| 1 | https://uk.trustpilot.com/reviews/5836f32a9a1ea70b8cb5614c | Poor service and misrepresented. They take your money and you never hear from them again |
What a POOR service. Fell for the same service as high street agencies, but without the overheads line that was sold but found that once they took the money I never heard from them again, even after withdrawing the house for sale. I know it's a gamble you take but I would not recommendVery disappointed |
| 1 | https://uk.trustpilot.com/reviews/58355878f83e390a30aa4de4 | Poor service | I would not recommend Purplebricks at all. I don't believe the reduced price is worth it at all. We have had very little support from them at every step and have had to chase them for updates. And it has been very difficult to get in touch with them. |
| 1 | https://uk.trustpilot.com/reviews/5833f1962ae76008c819d47d | Absolutely atrocious | We had 5 different agents in less than 3 months.No reply from agent to calls or emails.No reply to emails on the websiteNo feedback after a so called viewing - we suspect they were fake as there was no recording of a booking on the appAnd to boot when we withdrew from the market they charged us over a thousand pounds! !!Bunch of crooksIf your selling in the Scottish Borders don't touch Purplebricks with a bargepole |
| 1 | https://uk.trustpilot.com/reviews/5832a6cb1232a60bb8deaf32 | Poor Communication | I offered on a property & was advised by sales rep they would contact me back on three times but they never did. I was the one making the outbound calls. However they did call me continuously to push me to use their legal and financial services from their pushy telesales people. Stick to the good old fashion of personalised tailored branch based estate agents!. |
| 1 | https://uk.trustpilot.com/reviews/582e2b0ef83e3901b8a6f2a3 | Total waste of time. | Promised plenty delivered nothing.After my first meeting I had one phone call in 4 months...terrible service terrible value for money...read the small print!!!Now seeking a real estate agent |
| 1 | https://uk.trustpilot.com/reviews/582d208af83e3901b8a6ba8b | Highly unprofessional & Useless. | Purple bricks have no clue about Scottish law. When I was enquiring about a property to buy they told me the stamp was over double what it actually was. The quote they sent me for using there solicitor was more expensive than my own solicitor. They didn't acknowledge the offer I put in until a week later when my solicitor emailed to ask what was going on. Highly unprofessional organisation. There local property expert didn't have a clue. I will never buy or sell property through this company and my solicitor said he will never have any dealings with them again in the future. |
| 1 | https://uk.trustpilot.com/reviews/582cbd072ae760043458eabf | Not customer focused at all. | I put my property up for sale on and it sold quite quickly, when I needed assistance from my advisor he brushed me off and told me to speak to my solicitor, this was the first property I had sold and needed some assistance, to receive a message saying speak to your solicitor it was a shock. There was no customer service at all, Purple Bricks are not customer focused at all, unless it was just the advisor I had but I have jad 3 people ask me about my experience and advised them not to use purple bricks. Also when I set up the contract I was given incorrect fees which wasn't a good start to my experience. |
| 1 | https://uk.trustpilot.com/reviews/582d208af83e3901b8a6ba8b | Useless | Purple bricks have no clue about Scottish law. When I was enquiring about a property to buy they told me the stamp was over double what it actually was. The quote they sent me for using there solicitor was more expensive than my own solicitor. They didn't acknowledge the offer I put in until a week later when my solicitor emailed to ask what was going on. Highly unprofessional organisation. There local property expert didn't have a clue. I will never buy or sell property through this company and my solicitor said he will never have any dealings with them again in the future. |
| 1 | https://uk.trustpilot.com/reviews/582d1b791232a60bb8dea0fc | Useless | These people have no clue about Scottish laws. When I was enquiring about a property to buy they told me the stamp was over double what it actually was. They didn't even acknowledge the offer I put in. Highly unprofessional organisation. There local property expert didn't have a clue. I will never buy or sell property through this company and my solicitor said he will never have any dealings with them again in the future. |
| 1 | https://uk.trustpilot.com/reviews/582c25c71232a60bb8de9cfe | Terrible waste of time | Booked a valuation online as wished to market my property. Agents 'PA' called 1 hour before appointment to cancel as agent had car trouble. It was a Saturday I suppose. The PA said they would call to rearrange, unsurprisingly have heard nothing since. |
| 1 | https://uk.trustpilot.com/reviews/582a43a6f83e3901b8a6297d | Awful | We waited 18 weeks and decided to withdraw due to the awful service from Purplebricks. We never met our estate agent and whenever we finally got in contact with him he was extremely rude. When we viewed the house he sent a family member who was not even an estate agent. They did not turn up to the mortgage valuation meeting and we were given no explanation for why they did not arrive. We would send emails and never receive replies. In one discussion on the phone he openly said he saw our emails, but simply didn't reply. The only time he contacted us was when we clicked withdraw. I would never buy or sell with purple bricks! |
| 1 | https://uk.trustpilot.com/reviews/582a43a6f83e3901b8a6297d | Awful | We waiting 18 weeks and decided to withdraw due to the awful service from Purplebricks. We never met our estate agent and whenever we finally got in contact with him he was extremely rude. When we viewed the house he sent a family member who was not even an estate agent. They did not turn up to the mortgage valuation meeting and we were given no explanation for why they did not arrive. We would send emails and never receive replies. In one discussion on the phone he openly said he saw our emails, but simply didn't reply. The only time he contacted us was when we clicked withdraw. I would never buy or sell with purple bricks! |
| 1 | https://uk.trustpilot.com/reviews/5828ec682ae7600818247888 | cheaters | they pulled out the property from the market and never paid my fees back. so no property no fees back. |
| 1 | https://uk.trustpilot.com/reviews/5828603a56b3de008c67b20c | disorganised | Travelled from london to view some properties- one with PB. Sat for half an hour, no show and called to ask what was happening. Booking had been cancelled by vendor previous eve, (not their fault and valid reason)., PB had forgotten to call me. Advisor gave this reason to me. Subsequent complaint ignored and called to make a viewing and offer subject to viewing, no reply again. Property now sold and I received an email at last saying sold 'my current status' said 'offer made, no'Just tried to complain again, via 8am - 9pm chat, message said not online at moment. My goodness, I'm glad I'm not a vendor.I hope they pull their purple socks up. I've never experienced this level of service with estate agents in 5 yearsCyanne (property investor) |
| 1 | https://uk.trustpilot.com/reviews/582788dcf83e39089042e5da | Rang for a viewing zero happened - rubbish | no comment. Rang for viewing. They said they would send a link. Still waiting...maybe they will send it after the house is sold! |
| 1 | https://uk.trustpilot.com/reviews/5826dee2f83e39089042cafc | Would not recommend | Our house has been on the market with Purplebricks for 5 months and we have had only 3 viewings, two of those in the first week. Our house is competitively priced and in good decorative order. We feel that as Purplebricks get paid whether or not they sell the house, there is no incentive for them to push for a sale. In hindsight, we would have chosen an agent with 'No sale, no fee'. More expensive, but we think we may have received a better service and possibly a sale. As it is, we will probably have to go multi-agency and end up paying two lots of fees.I hope anyone thinking of using Purplebricks finds these comments helpful. |
| 1 | https://uk.trustpilot.com/reviews/5822502956b3de0abcbd2a51 | Negative experience | Very disappointed with this agency, would not recommend to anyone. |
| 1 | https://uk.trustpilot.com/reviews/5821b666f83e390940303b1c | STAY AWAY!!!! | Purplebricks are useless but first let me tell you why they have such good ratings, thats because they silent bad reviewers! 10 months they've had my apartment for sale in an upmarket suburb of Manchester where apartments sell in weeks if not days. in the begining there was several viewings I do wonder how many of those viewings were real prospects though. At the start comunication was ok but for several months its been terrible.They do not get back to me, I call and text and no one calls me back, days later I will get a text reply but no substance to the responses so I'm left bewildered. It seems like they give it a big push at the start but if your property does not sell they forget about you. I'm not even sure who actually is in charge of my apartment. they have lost a set of keys and now they want me to pay them £930 (be carefull with the small print, if they do not sell your property after 10 months you still have to pay them). Stay away!!! |
| 1 | https://uk.trustpilot.com/reviews/5820b390f83e3909403010f9 | Total waste of time and money | What a great start, a visit from the rep for our area telling us how expensive high street estate agents were and why would you pay for all there overheads when you can pay purple bricks a quarter of the price for the exact same thing and sell your house fast.This has got to be the way forward I thought, new technology, a modern way of doing thing and wow look at purple bricks stats and the bright in your face adverts and all at that low one of price"Great" I'll go for that, where do I sign, AND I DID Hmmmmmmm what an idiot, I fell for it.As I said it starts well, the rep took photo's (well snaps) not brilliant but it is cheap, then you log into your account and set things up, I thought this was quite good and sent some of my photo's to be uploaded to replace the snaps.The board went up and we were off, we lived in a lovely village, a very sort after area where the prices were slightly higher, but that didn't matter because every property that goes on sale in our area sells very quickly, we put it on at market value slightly below what purple bricks suggested.THEN WE WAITED AND WAITEDYES, I got an email saying that someone wanted to view, as it happened it was someone who lived three doors away and saw the sign, he was renting and wanted to buy, they both thought it was great but his wife wanted a large dining room which we didn't have.Never mind it will sell, no it won't not with purple bricks because they don't promote your property they just advertise on all the normal sites.To cut a very long story short I had 2 cancelled viewings and that was it, after a couple of months we gave up and asked a local estate agent to advertise our house, within a week we were getting viewing after viewing, within 6 weeks we had an offer which was very close to our asking price and was sold.If you want to sell your property see your tried and trusted local estate agent, you may pay a little more but the service you get is second to none. |
| 1 | https://uk.trustpilot.com/reviews/581eedbbf83e3909402fc5f7 | Poor service lack of face to face contact which delays the process | Because this is an on line company there appears to have been delays. I have twice had to view properties bus Purplebricks and have experienced the same on both occasions. Delays in getting back to me , delays in when the person meeting me at the property could attend which turned out to be one week later. On one occasion the person did not attend which again caused delays and great inconvenience. I would never use them to sell my properties because the customer service is poor and their systems not up to speed |
| 1 | https://uk.trustpilot.com/reviews/581ce660f9e341043861ff0c | Waste of time | We arranged a visit for a free valuationThe valuer rang and was very negative about pricing the property saying he had seen our house up for sale in 2012 and would use that to value our house by reducing itWe said we wanted a new valuation based on improvement carried out since 2012 but he wasn't interestedAll he was interested in was a quick sale at a very reduced priceA total unprofessional approach to selling |
| 1 | https://uk.trustpilot.com/reviews/581b3abf2ae7600b689d3b05 | Awful service, lack of ownership to problems | I have been waiting over a month for my money from purple bricks. They delayed me receiving my rent, overcharged me and are now making up new charges that don't match the statement they sent to keep the money. Would never use them again |
| 1 | https://uk.trustpilot.com/reviews/581af382827ad309ecfa61eb | Absolutely awful for buyers | I can't comment on their service for sellers, but as a buyer, they have been absolutely appalling. During our first viewing with them, the agent told us how much she loved working for such a transparent, honest, helpful company. She told us purple bricks was "different" in that there was no agent bias as to who's offer gets put forward etc. She said everything goes straight to the buyer. We put an offer in on this house and got a call from an agent the next day saying he would not put this forward as he knew it would get rejected. What happened to no agent bias, everything goes straight to the seller? We reviewed this offer but in the mean time, a similar house came on the market at a much lower price with them so we attempted to go for this one. We put an offer 10k above the asking price and were told we were in a good position and they'd let us know ASAP. I also said we would increase this if needed. I called and texted multiple times over the next 48 hours with no response or finally saying a response would be provided lunchtime tomorrow. At 5pm, still had not heard so I chased again to be told we had lost out to a similar offer but they had a bigger deposit. I couldn't understand why this would make a difference as whether the money came from a deposit or the mortgage company, the money would still get to the seller. The agent was very shady and couldn't explain it to me at all. I said we would increase our offer but he told me the other offer had already been accepted. After speaking to other agents, I was told they are supposed to contact us for our best and final offer which they did not, and did not tell us until it was too late to do anything about. I actually spoke to the seller who told me they followed the advice of the agents which makes me even more suspicious that either someone from the agency or someone linked to the agency ought it which is not fair. They then had the cheek to text me to ask if I was still interested in the first property which we did like very much, but I do not want to deal with purple bricks again so we will continue our search. |
| 1 | https://uk.trustpilot.com/reviews/58176203a430680a7046e9a3 | Took our money and gave us nothing......totally untrustworthy | Contacted PB to sell our house. Rep came round, then nothing. We chased her and got a very poor & inaccurate advert in return. Told her we weren't happy, she came round a week later and took some photos. Chased her again, got inaccurate advert + email from her colleague offering to take more pics. Then colleague changed her mind with no substantive reason given and said PB would give us a refund. Nothing happened. We paid PB £897 on 27/09/16 and to date (31/10/2016) we have not had our money back. I can only assume both the rep and her colleague lied to cover their backsides as there is no plausible reason for the length of time the first rep took to provide poor and unprofessional responses, or why her colleague offered to come over and then changed her mind. We genuinely are clueless as to why, and we've been £897 out of pocket for over a month. Don't use this company, their customer service is decidedly dodgy. Our issue is still being investigated but I am told that the person it has been escalated to, will probably tell me what the person who escalated it has already said. In other words "don't bother because we will all back each other up to make sure we all sing the same song". With that type of covering up, don't risk your money. I would have given 0 stars if that were an option. I am appalled and mystified. |
| 1 | https://uk.trustpilot.com/reviews/5816717ce3593f0920e097cd | Purple Bricks are rip-off artists. Do not use them! | We were given very bad advice regarding the pricing of the property. Despite claims that they are with you all the way and in regular contact we had NO contact from them once the property was on the market. We were told we had to go with their solicitors despite the fact we had our own. Many things were not communicated to us and the very friendly representative turned quite nasty when we raised cretins things. Be warned; this is NOT a ' no sale, no fee' situation. We had to pay them over £1,000 and the house is not sold. STAY AWAY FROM PURPLE BRICKS! |
| 1 | https://uk.trustpilot.com/reviews/58166b4fa430680a7046c5ea | Appalling | Started well. Quickly descended into disappointment. Hardly any contact. Even when we'd left, they didn't even contact us to ask why. We shall never go with them or an online company again. |
| 1 | https://uk.trustpilot.com/reviews/5813ce47e3593f0920e0928b | Strange that Patricia says Rebecca Brown left - she is supposed to be investigating extreme problems experienced by ourselves at present!!! |
Sorry - would never recommend Purple Bricks - our ad was OK but the location pin was placed in the middle of a field. When you tried to view the street map the message NO MAP AVAILABLE was displayed - 106 dayson the market & not a single viewing. They say the Google map is not important - no one uses it!!! |
| 1 | https://uk.trustpilot.com/reviews/5811ec38a430680a70462552 | Don't bother | If you're looking to sell your house on the Wirral don't bother with Purplebricks!The agent Andrew Potter sounds brilliant but as soon as you sign up he ignores emails and texts.I was going to market my home through him in June but withdrew due to lack of response from him.I then decided to give him a second chance and contacted him last week. The property went on Rightmove the next day.But we're back to square one with contact with him. I emailed him 6 days ago (no response). So emailed 3 days ago (no response). Totally unacceptable.The board hasn't even gone up yet and the property has been on the market for a week!So much for all the promises made at our initial meeting.In my view this company will charge £849 to put your property on Rightmove then leave you to do the rest.Be warned and pay the extra to go with a high street agent! |
| 1 | https://uk.trustpilot.com/reviews/5811c68303f54b0854cfa288 | TERRIBLE SERVICE..BUNCH OF AMATEURS...DO NOT BELIEVE THE TV HYPE... | ****PURPLE BRICKS DO-NOT REMOVE OUR FAIR AND HONEST COMMENT****We currently have our house on sale((market break again)) with purple bricks and what a nightmare..advertising begun 8th august 2015 in tunstall village sunderland beginning with complete MIS DESCRIPTIONS on our property over the first 8 week period of marketing our property((first description incorporated we had a brand new roof,it hasn't))((second description incorporated we had a brand new central heating system,it hasn't))((third description incorporated we have brand new windows and doors to all of the property,it hasn't))despite repeated calls to ammend and further inaccuracies input into our house description we in the end put our house on a market break in november 2015,submitted a formal complaint to a REBECCA BROWN who QUIT her job during her investigation into our case..in the end after a rather lengthy investigation by purple bricks we were only awarded £200 refund in february 2016 despite asking for a full refund and cancellation of our contract to which they refused and opted for court action if we refused to accept their offer..Very reluctantly we agreed to accept their offer, paid their fee in full upfront and carried on with the marketing in march 2016 "BIG MISTAKE",,our local agent Iian strachan was totally useless and always unavailable throughout our dispute and now disappeared, we have to always contact head office who are totally disfunctional..this company offers NO REAL SUPPORT whatsoever and what makes it worse "ANYONE" can book a viewing on your property even people on the dole as we found out on a viewing..we believed the hype on tv but hey that's all it is..This company is as idiotic as the two numbskulls advertising it,,we believe our house has become totally un saleable due to the MAJOR mis descriptions and improper handling from purple bricks and we are now in a position of no interest in our house whatsoever..so BE WARNED they will take yer money upfront offer no real support and OH still send you down the Ezei conveyancing route despite paying up front to opt out.."YOU HAVE BEEN GENUINELY WARNED"...AVOID THEM AND USE A PROPER HIGH STREET AGENT... |
| 1 | https://uk.trustpilot.com/reviews/580f10e603f54b090c8df5dd | Appalling service | Local expert turned up without a camera, measuring device or even pen and paper, the draft listing that was created used photographs lifted from another estate agents advert (copyright law?) despite knowing we were dissatisfied with the quality and the description was 2 paragraphs of poorly written uninspiring drivel. We persisted, expert arranged to revisit this time with the camera, tape measure and pad at 6.30 pm, took some pics and measured the all the rooms, another draft arrived with a description including bay window (we do not have any) radiators in the bedrooms (we have underfloor heating) and measurements listed were inaccurate by several feet. We still persisted and aired our dissatisfaction with the local expert, this prompted an email from the Territory Owner who offered to take over our file, after another week had lapsed there was a decision by PB to retake the pictures as the territory owner had decided they were not up to standard, I questioned why it had taken a week to decide this and the reply was " we cannot rush perfection" apparently according to the Territory Owner the pictures were too dark because WE had refused the expert access to the property before 6.30pm (6.30 pm was the experts suggestion not ours).Once we explained our dissatisfaction with the situation so far to the Territory Owner and corrected her on a few facts we received this "It is clear you are unhappy with our processes and suggestions to get the property marketed correctly from the outset"Followed by " Without further delay I will be arranging for our accounts department to issue you with a full refund"Needless to say we are still waiting.We regret ever contacting Purple Bricks, I would however like to point out that my rating Purple Bricks with one star on this site is rather generous, it should be zero stars but it is not possible to do so.Carmarthenshire , South Wales.. |
| 1 | https://uk.trustpilot.com/reviews/580e012da43068082c963a51 | Poor and Completely Unacceptable Service | We are currently selling our house through Purple bricks. After putting our house on the market, we did our own viewings as we chose to do that. However, we have been absolutely no support throughout the whole process. We are liaising with the buyers on a day to day basis to get things moving. I have chased our PB agent numerous times, leaving voicemail messages and emails and he never got back to me. Even the solicitors recommended, Newbold Solicitors, have been extremely incompetent in moving things along. They ask me for the same information ever week, their staff is hard or nearly impossible to get hold of and there is no continuity.I have even tried calling the post sales team for PB and I have waited for 10 mins and had to give up. They are charging us for just putting the house on the internet and nothing else. I will never use them again. |
| 1 | https://uk.trustpilot.com/reviews/580cc444a430680a382ffd02 | Won't touch them again! | Asked for a valuation but when questioned by the Bath rep about why I wanted to sell I was told 'if you're actually going to sell I'll come and see you, if not then go elsewhere for a valuation'Won't be dealing with them again and will recommend everyone but purple bricks to others |
| 1 | https://uk.trustpilot.com/reviews/580c9df4a430680a382ff81d | Shambolic service | I would not recommend using this estate agent to anyone! The online services are great and very easy to use, but anything beyond that becomes incredibly difficult and a poor/bordering on negligent standard of service is what the customer receives.I made our viewing appointment online late one Sunday evening for the following Tuesday which was very convenient due to our working schedules. I waited all day for this booking to be confirmed only for the ‘expert’ to call me at short notice to say that he did not have the availability that was shown online after all. He rescheduled for the next day and the viewing went ahead.We loved the property and made an offer straight away (again a very simple and swift part of the process as it is online and self-administered). The ‘expert’ told us that our phone would be ringing in mere minutes and we would be in the property in a matter of days! By the next evening, we had still not heard anything and I had left numerous messages for the ‘expert’ asking for some sort of update on the process. Another day went by with no contact from this member of staff so I called Purplebricks. The lettings advisor could not find the property on their system for some time but when she eventually managed to get the details, she told me that she had never heard the property expert’ s name before and suggested that I contact a person who was completely irrelevant and had not been involved in any part of the process. When I asked why and how this would help, she stated that this was all that was coming up on the system – perhaps I should ‘retract the offer and put it in again’ was the advice that she gave.More days went by and I still heard nothing about the offer – eventually a member of the online support staff informed me I could cut out the middleman and contact the Landlord directly – which I did. This finally got things moving and we were eventually allocated a lettings advisor who asked for our admin fees. The ‘expert’ who showed us around the property informed us and reassured us that the admin fee was £118 PER COUPLE. When this process started we had the nasty surprise that it wasn’t per couple it was PER PERSON so it was double the price we had been told! We scheduled in a move in date that was pushed back numerous times and we were told that the property needed a gas engineer to read the meter.Important documentation was not sent through or was sent through incorrectly by the lettings advisors with parts missing, pushing our move in date back further still. Our documentation and payments were sent back immediately but we were left chasing Purplebricks up each time for confirmation of receipt for this. On one occasion, a document was sent through with no attachment TWICE and despite informing the advisor or this mistake and repeatedly asking for it to be resent ASAP, this set us back another full weekend and we received no apology!When we finally did move in we were met by another ‘expert’ who knew absolutely nothing about the property – he did not even know what the keys were for and could give us no information to help us to organize house insurance. He was also supposed to have an inventory but knew nothing about this, stating that Purplebricks should have sent it through and he went on to advise us that we ‘should probably chase that up!’ When we arrived we also discovered that the property that we couldn’t move into until a gas reading had been taken had NO gas.This second ‘expert’ was also supposed to take meter readings and send them to our energy providers. Two weeks after moving in I was contacted by the energy companies who asked for the readings that were never sent! I contacted Purplebricks who sent through photographs of the readings. When I called back the energy companies with the readings, they were incorrect and upon further inspection, turned out to be readings from a meter that belonged to a completely different property! I still have not received the correct meter readings, meaning that our energy bills may now be inaccurate and we may be overcharged.On top of all these blunders, we then also received an email weeks after moving in and paying all the outstanding admin, bond and rent fees asking for us to pay the ‘initial monies’. I send an email asking what ‘monies’ this message was referring to, as there should be no outstanding debt or bills on our account. I had no response to this enquiry and have heard nothing since.Six weeks after moving in, the ‘For Let’ sign still stands outside our property and is a daily reminder of the phone bill costs, stress and frustration that has been caused by a company with an amazing marketing scheme but a terrible, shambolic and incompetent service. I would like to ask for some sort of compensation from this company for all the mistakes, miscommunications and poor service that we have received but I doubt my complaint and request would even be acknowledged. I would strongly advise anyone looking to rent to avoid properties that are managed by Purplebricks! |
| 1 | https://uk.trustpilot.com/reviews/580b6af6a430680a382fd97b | Avoid this company at all costs! | Our experience of Purple Bricks has been bad from start to finish. There are things that they don't tell you when you sign up to them. They omitted to tell us that if you want to pay later,you are then signed up to a loan agreement with Close Brothers, a finance company, who Purple Bricks liase with. You are also not told that by paying later,you are then compelled to use their Ezy conveyancing. We wanted to use our own but we're told that to do this,we had to pay a £371 " get out" fee. They also don't tell you that even if completion of your sale doesn't take place within 10 months,Purple Bricks take the fee regardless! Their after -sales support leaves a lot to be desired, not as much as a phone call or e mail to see how our sale was progressing, as a traditional agent would and when it has come to trying to organise where to leave our keys for the buyer on completion, our property agent dismissed us completely, just telling us to "liase with the buyer, over the platform!" . Not helpful as we are moving 90 miles away from where we we are selling and won't be available personally to hand over keys! We have therefore had to ask for help from one of the local agents,which no doubt will cost us more money! Not impressed and will never use Purple Bricks or any online agent again! |
| 1 | https://uk.trustpilot.com/reviews/580b475fa430680a382fd418 | Not A good service | Not A good service |
| 1 | https://uk.trustpilot.com/reviews/580a623419774d0a60dabf7e | Don't trust, they gazump!!!! | Very upset, my son had a lovely house lined up and all was agreed! Purple bricks found another buyer and went ahead and cast my sons offer aside, very bad form and very upsetting, |
| 1 | https://uk.trustpilot.com/reviews/580b19d119774d0a60dac093 | positive meeting with Purplebricks | I had Marc Fegan to my house to explain how Purplebricks works. Very clear and positive meeting. Marc explained everything that he can offer us if and when we decide to sell. Definitely recommend him. |
| 1 | https://uk.trustpilot.com/reviews/5808e32319774d0a60dabaa5 | Do not waste your money- continued | In response to your reply, it appears that you are implying that all the people that are giving negative reviews on here are not actually customers of yours! I don't believe this for one second. How do we know that the positive reviews are true customers of yours? I can assure you I am a customer of yours. If I'm not then why have you billed me for just under £1000 for a service I have not received?! I can post a copy of the bill you recently sent me if you wish in order to verify this further. I complained directly to your company some time back and gave you a chance to rectify the problem. You have my number and all my details so Rebecca should have the courtesy to give me a call if you are concerned at all regarding the extremely poor, inadequate service I have received.Previous thread: I have huge regrets with going with purplebricks. At the end of this month, I will be expected to pay £1000 for nothing. I paid extra for an agent to conduct viewings- and I've ended up doing more viewings myself. When I did get an offer on my property, the agent couldn't be bothered to be present when it was being surveyed and thus it was under valued as they were not on hand to provide comparables as is common practice among all other estate agents. I have had to continually chase my agent for updates and when he finally came back to me I was told I was ringing the phone he no longer uses! I've cancelled weekends for booked open house viewings and then been told at the last minute that the agent isn't available to show the prospective buyers around and then the open house is cancelled last minute. If I had my time again, I would definitely not choose purplebricks and I feel I should warn others. My only hope now is to continue with my complaint to the ombudsman. |
| 1 | https://uk.trustpilot.com/reviews/5808d42903f54b0584502634 | Silence | MY STAR RATING SAYS IT ALL. Clearly no point in commenting as it seems purplebricks report back to trustpilot any negative feedback. guys you just gotta take it on the chin. |
| 1 | https://uk.trustpilot.com/reviews/5808d30aa430680a382f7699 | Wouldn't recommend | Had 3 failed transactions with Purplebricks over the course of 7 months - unfortunately buyers aren't vetted well enough so it's easy to get offers, not so easy to get through to exchange (with no one taking responsibility for pushing this along). Have learnt a very expensive lesson and now remarketing with a high street agent.(Note that they ask for these reviews straight after you have accepted an offer). |
| 1 | https://uk.trustpilot.com/reviews/5808b15703f54b0584501e13 | Absolute Joke Not at all Genuine | We went on the Market with PurpleBricks purely because we were tricked into believing they would do "Exactly what a High street Agent does" for a fraction of the price!Sounded too good to be true and it was! some would argue that we were naive to believe these claims however when you directly ask the "Local property expert" questions such as Do you have a list of people looking for property in my area that you can ring to let them know about my property? and his answer is yes you have to believe him! They don't they literally take your money and that's the end of it! your property gets uploaded to a few websites including theirs and you hope for the best!I have to give some credit to our "Local property expert" in that he was contactable most of the time and in some cases fairly late into the evening however the reason i needed to contact him at these times was to discuss the absolute lack of activity on our property! When challenged the tactic is to drop the guide price dramatically in "hope that it attracts more views on Rightmove" believe me all that does is attract people who cant afford your property!I took the decision to disinstruct Purplebricks after 5 weeks (no viewings in first 2 weeks) of viewings from people who were either nosey or simply in no position to move! Purplebricks do not vet who comes through your door as there is no personal touch like you get from the High street Agents.Went on the Market with High street Agent and sold in 3 days YOU QUITE SIMPLY GET WHAT YOU PAY FOR!The business model works in a good market however when confidence is low you really do need the personal touch and clientelle on your books that you can match with sellers which Purplebricks will never have!To top it all of after i had paid Purplebricks in full for doing absolutely nothing (thats what you sign up to) i was told by there Customer services advisor that "the Area Director will call you within 48hrs to discuss the fee" that was 2 weeks ago and i have heard nothing!TAKE THE MONEY AND RUN COMPANY |
| 1 | https://uk.trustpilot.com/reviews/5808e32319774d0a60dabaa5 | Do not waste your money | I have huge regrets with going with purplebricks. At the end of this month, I will be expected to pay £1000 for nothing. I paid extra for an agent to conduct viewings- and I've ended up doing more viewings myself. When I did get an offer on my property, the agent couldn't be bothered to be present when it was being surveyed and thus it was under valued as they were not on hand to provide comparables as is common practice among all other estate agents. I have had to continually chase my agent for updates and when he finally came back to me I was told I was ringing the phone he no longer uses! I've cancelled weekends for booked open house viewings and then been told at the last minute that the agent isn't available to show the prospective buyers around and then the open house is cancelled last minute. If I had my time again, I would definitely not choose purplebricks and I feel I should warn others. My only hope now is to continue with my complaint to the ombudsman. |
| 1 | https://uk.trustpilot.com/reviews/5808c707a430680a382f73d3 | Stay Away! | Be very careful and read everything they give you in great detail as they cover up the fact that they are money grabbing cowboys who can only sell houses if they sell themselves and cannot sell properties that may appeal to minorities as they have no idea how to market and rely solely on blanket email notifications in the hope buyers will come to them.Their deferred payment strategy assures they will get their money even if their pathetic marketing strategy and cowboy agents fail to sell the property.Don't think for a second that once you sign up with them that you are entitled to a cooling off period which you are legally entitled to within all long term agreements under the consumer rights act as they have a built in strategy to stop you doing that as once the property goes live on the market you are locked in and surrender all your rights.The high-street agents might be a little more expensive but you will be sure to sell your home better with them than with these crooks.let me ask you one final question, What kind of organization employees drone buyers who book viewings on houses to install fake confidence in selling a house for a vendor who has raised concerns about the amount of viewings they are getting?...take a guess!Who says any of these five star reviews are genuine and not just done my purplebricks themselves |
| 1 | https://uk.trustpilot.com/reviews/5807fa7503f54b058450066b | Expert local agent... | When looking to sell our home we contacted Purple Bricks for a valuation as we see the ad on TV a lot. They state that a local property expert will be there with you every step of the way, so we thought fantastic.Gentleman arrived, very nice man, but he lived over 60 miles away... And I'll be honest probably had never been anywhere near my town in his entire life. His local knowledge was non existent and seemed to take a lot of fact and info from Zoopla or Rightmove... I can get that info.Nah not for me thanks |
| 1 | https://uk.trustpilot.com/reviews/5807c38b03f54b05844ffc21 | Lost all details now have not refunded money paid upfront | I should really learn to go by first impressions...I contacted Purple Bricks to value my flat which I rent.I gave them all the details and waited for them to get back to me...they didn't I called them..they had no record of me! I arranged another valuation...yep waited nothing got back to them, this time they had my details but had not acted on the instructions to value my flat.I stupidly gave them another chance..this time a valuation was forthcoming, weeks after I first asked them to do this and weeks after the other Estate agents had carried out the valuation and had called me back.I have no idea why I did the next thing but I did...I instructed Purple Bricks to write up the ad and photos etc...I paid upfront as I had no wish to use their conveyancers.When my wife saw the ad she was not impressed, the photos showed untidy rooms, bad angles and did not do the Flat justice...the summary was even worse, no reference to secure parking under the block entry via steel shutters...a good selling point for any single person, no reference to en suite master bedroom...she said no straight away after all if this was being shown to us to get out business where could the service go from this ' point?'I immediately contacted the company telling them to cancel and refund,the advert had not gone live I also complied with their T&C's by notifying someone else in their empire...I am still 6 days after cancelling waiting for my £1000 back.I cannot stress enough avoid/ keep away/ you get what you pay for/ etc etcIf I do not receive a refund by the end of this week I will be considering small claims court not just for my money but the cost of my time emailing this company...there has to be better than this surely !!!! |
| 1 | https://uk.trustpilot.com/reviews/5807bf0303f54b05844ffae3 | A non-starter | I contacted Purplebricks for a valuation and was already very receptive to taking them on thanks to their very reasonable fees and some good word of mouth.I arranged a free valuation and on the morning of the valuation, had a courtesy call from the agent to confirm the appointment. And then... nothing.I phoned the agent and left a voicemail after a half an hour of waiting. Then I rang the central Purplebricks number. The agent rang me back, saying his son was in hospital with a minor injury - a totally understandable excuse. He claims he left me a voicemail - he didn't. But I was still willing to give the benefit of the doubt and was of course sympathetic to his reasons.He promised me he'd message when he got home that night to rearrange the valuation for the next day. I heard nothing. Eventually I texted him to let him know my availability. I could see from iMessage that he'd read the messages. But he didn't reply. At all.While of course I'm sympathetic to personal circumstances getting in the way of a scheduled appointment, I don't find it acceptable that he then failed to contact me to follow up and rearrange. At the very least he could have contacted his head office to ask them to contact me if his circumstances were such that he could not currently arrange a valuation. As it stands, the overwhelming impression I have is that Purplebricks do not want my business. I will be going elsewhere. |
| 1 | https://uk.trustpilot.com/reviews/5807904419774d0a60dab6a1 | I'd rather deficate on my hands and clap | Absolutely useless from day one. From LPE going awol for 3 months to offers not being followed up, customer services being rude and now overcharge in solicitors fees, I'd rather deficate on my hands and clap than recommend these idiots. |
| 2 | https://uk.trustpilot.com/reviews/58b2bc48d502cd0ac0b42bc6 | Definately not for me | When I am selling a house, I like to be able to contact someone, and speak to them straight away. The whole thing totally stressed me out. |
| 2 | https://uk.trustpilot.com/reviews/58b057094ae6fd008c53cad5 | Pretty poor | Initial impressions were great, but if you don't want to pay a fee upfront (why remove the incentive to sell your property from the outset?) then you have to use their conveyancers - which incidentally have a terrible reputation and reviews on TrustPilot. That wasn't obvious on their website at all so we wasted time getting them in, taking photos etc. only to find that out at the end of their visit. |
| 2 | https://uk.trustpilot.com/reviews/58b0170f67bb400afc451653 | An unbelievable Bad experience | My wife and I took on Purple Bricks in selling our house as it seemed to fit what we needed. May I mention that my wife is registered blind. When we had our house valued we discussed with the agent that it was essential that the agent communicated verbally with my wife as she didn't have access, for obvious reasons, to the internet. This was agreed and we signed up. To cut a long story short Purple Bricks didn't keep to their side of the bargain and it was causing my wife a lot of stress as well as myself. We raised our concerns quite early on and complained to the regional manager on several occasions. This was ignored and we ended up by getting a local estate agent instead. What we didn't realise was that they would still charge us. We were not able to get out of not paying them and basically we ended up having to pay them over £700 for them doing absolutely nothing, wasting our time and causing much distress. We are a fair couple and would recommend to anyone wanting to use Purple Bricks going else where. PS. Ignore the many TV adverts with their 5 star Trust pilot reports.... |
| 2 | https://uk.trustpilot.com/reviews/58adf73f67bb400afc450e6d | Excellent service at a sensible price. | Purplebricks has really worked for me,As in under a week id secured a offer on my property. With excellent photos taken by Darren Williams and superb out of hours service.I would highly recommend purplubricks to anyone in the future. |
| 2 | https://uk.trustpilot.com/reviews/58a8c4e97b7a530408c3a5b0 | Disappointing | Tried to sell our flat through Purple Bricks but due to circumstances we were forced to let the flat out. The sales fee was already paid and we were told the fee would be transferable, which is why we went with Purple Bricks to find a tenant and manage the property.Met the agent who was really nice and seemed to know the market well. Recommended a marketing price that was clearly too high as shortly after the recommendation was to lower the asking price. Offer was eventually received and accepted and credit checks took two week (were told 'a few days') and feedback from the tenant was that they were not treated well by the credit agency who they dealt with.Chased for first months rent and finally received a payment that was so much lower than expected but with no explanation or breakdown of why. Now chasing for a response. Very disappointing. |
| 2 | https://uk.trustpilot.com/reviews/58a6ddb3f434950bc4fd3d5f | Very hard to book an appointment | It is proving very difficult to book an appointment to view a property, I attempted to view the property at short notice to which the agent was unable to do. I have since attempted to arrange two further times and also messaged the agent but have been completely ignored for nearly a week.I wish the property was being sold through an online estate agent as Purple Brick is certainly putting me off the property. |
| 2 | https://uk.trustpilot.com/reviews/58a2e718b9d3160a904c1f9e | You get what you pay for | Positives: Process is more transparent than traditional agents. It's cheap. You get more control.Negatives: Accompanied viewings were a waste of money- do your own. Be warned that the conveyancer they tie you in to costs quite a bit more than other companies and will cost you £350 to get out of the contract. The PB app is terrible. |
| 2 | https://uk.trustpilot.com/reviews/589cb6a3eabe950b08a9356e | Carol Owen | Brilliant Ken Lawrence top man. Made everything I thought complicated easy. I can recommend Purple Bricks to anyone who doesn't want Estate Agent hassle. My property has sold in just 9days and that is thanks to Ken. |
| 2 | https://uk.trustpilot.com/reviews/589b13428455730c7417f0f8 | Quick and easy sale but poor post-sales support | Great website which made selling our property a breeze. The local estate agent was friendly and helpful, if somewhat difficult to get hold of from time-to-time.Unfortunately, the whole experience was let down by poor post-sales support. We had zero updates from head office throughout the process and we had to chase for everything,Due to this, we cannot recommend PurpleBricks until they improve their post-sales procedures. |
| 2 | https://uk.trustpilot.com/reviews/589a3e8c7b456607d000f0b2 | Left hand has not idea of what right hand is doing | All seemed to be going ok, but they dropped the ball on getting the keys to us on time. We should have been able to move in on the 4th of Feb, but did not receive the keys until the 7th of Feb. No reason given for this massive screw up. Called on the 3rd to check all was well. After waiting for a bit, I was directed to leave a voice mail for a call back, with no option to wait further. I never received a call back. On the appointed day, the 4th, I got in touch with the landlord who had no idea what was going on either. After two phone calls and one email I finally spoke to someone from PurpleBricks and got a time and place to collect the keys. PurpleBricks did re-issue the tenancy agreement, reflecting the corrected date. |
| 2 | https://uk.trustpilot.com/reviews/58998b6f7b456607d000b96e | A buyers nightmare | From start to finish dealing with purplebricks as a buyer was a complete nightmare; from putting in an offer to picking up keys.An agent who doesn't answer his phone and a sales team who who does not speak to solicitors makes purplebricks a poor communicating and hard to contact estate agent. Their only good feature is the online chat facility allowing us to chat and negotiate with the seller directly.Held up throughout the selling process due to poor response times from purplebricks and even on the day of completion had to wait for keys as the agent had taken them to the other side of the county.As a buyer you don't have much choice but if you can I would avoid dealing with purplebricks. |
| 2 | https://uk.trustpilot.com/reviews/5896b06a6fdd0b092848ff93 | Poor Communication and Abysmal Conveyancing Lost Sale | Lack of communicatiion with the key person in chain who was sold with money in my buyer's solicitors account (she was promised a quick sale) led to her pulling out as it had taken too long! This has led to my purchase (Purplebricks also) going back on market for the second time, myself going back on market and my buyers on market again also. We all stressed that the move needed to progress quickly as we all have been in this situation since May/June 2016. Not acceptable no compensation for the stress caused. The EZie Conveyancing was terrible and does the Purplebricks company no favours. Corporate estate agency is unbelievably stressful to deal with. |
| 2 | https://uk.trustpilot.com/reviews/5895d6447b456607d00023c9 | No contact | I know that you are expected to sell the property yourself . We were promised regular call s to see how things were going and were told that someone will come to the house again. The only contact we had was the bloke calling to get us to drop the price in the 6 months we were on we had about 5 calls. . you are better off going with a high Street estate agent as you get a lot better service |
| 2 | https://uk.trustpilot.com/reviews/5894a5118455730c7416cdd2 | PB did not sell my flat in the end, had to instruct a shop based Estate Agent! |
Mine was a marina flat - and after 6 months of only 3 viewers and lots of pressure to reduce price . I went to local estate agent - as well- who knew the market and got 3 viewers in the first week -and a potential buyer quickly , the sale still took some time and during this period Purplebricks kept promising other buyers would come - but only if the price could be lowered. The PB agent was pleasant and responsive - but only had 2 tools to work with the internet and the sales price- no network of buyers, no direct adverts.I had the pain of paying 2 fees - one expensive but effective estate agent and one less expensive for PB with no results.I am sure PB works for many but not for all. |
| 2 | https://uk.trustpilot.com/reviews/5891a15c7b4566050cc49a68 | Try YOPA instead | The only reason I've not given this a lower score is that by some miracle we have finally sold our property. Our Agent seemed great initially but the service is far from that you'd receive from a normal Estate Agent. Pro active does not seem to be in the vocabulary of our Purple Bricks agent. He never gave feedback of any of the showings, the pictures he took were of poor quality despite two attempts. We were on the verge of going back to a normal agent despite the additional costs. |
| 2 | https://uk.trustpilot.com/reviews/588918fd7b45660ac890411b | sale of flat | I had to ask to add the details to make my property more attractive. Only suggestion estate agent would make was to reduce the price, in the end did not get value for money as sold at much lower price. Would not recommend. |
| 2 | https://uk.trustpilot.com/reviews/588654a48a103107fc27c37c | Poor service | I feel disappointed we were misinformed about our leasehold property, we clearly told the agent we had 61 years left on the lease and we asked if this would be a problem and he told us it would be no problem at all. It was a problem, when we sold our property the buyer was advised anything under 88 would be a massive problem. Also the advert that went out stated Freehold, when I spoke to the agent he told us it was our fault for not vetting the advert correctly when in actual fact it wasn't on the purplebricks advert therefore we wouldn't have noticed it. We then had to pay £200 to get a quote to extend the lease on our property which I feel if we had been advised at the beginning it would be a problem we may have waited a bit before selling. £200 is a lot of money to lose. When the quote came through it was £1500 to extend but ground rent would go up from £25 per year to £400 per year, and £7000 to buy the freehold.We knew we would have to buy the freehold as no one would buy the property and pay an extra £400 per year! We went back to the agent to ask if he would speak to the seller to see if he would be willing to up his offer by £1,000 so at least we would get something back. After 2 hours the buyer txt me to say and I quote "I have received an email" I feel an email is an unacceptable form of communication when you are trying to barter a price!!!! I could of emailed the seller myself!!! We feel the agent could have tried to get a little more out of the buyer and negotiated a little better. As it stands we are now £6200 out of pocket because of misinformed information and non communication.Thanks |
| 2 | https://uk.trustpilot.com/reviews/58863cb38a103107fc27bb1b | Crooks! | My brother was trying to sell his flat through PurpleBricks - he started advertising last July and decided to withdraw recently to try and sell himself - he was charged nearly £1,300! This is shocking in this day and age that they can get away with daylight robbery for not doing hardly anything at all. This seems an extortionate amount of money to charge someone who didn't get a sale. When he phoned the office it was always someone different at the end of the line and it wasn't easy to get answers from the same person.I definitely wouldn't touch them with a barge pole. They are trying to keep up with the big boys, but they haven't a clue. Amateurs trying to be professional, but failing miserably! |
| 2 | https://uk.trustpilot.com/reviews/5884a9df0dc2f6030cac5dae | It was a painful experience | Our purple bricks rep was perfectly nice and helpful but the problems arose when we used your solicitors and mortgage advisor.The house we were purchasing were in need of a speedy sale and were also with Purple Bricks so we were advised it would be quicker and smoother to do all in house. It was anything but.The Mortgage broker got our mortgage offer wrong 3 times (we spotted it and kept on pointing out the errors - which continued) and the solicitors were completely inept and unprofessional from the beginning.We were swapped early on to a new person and then everything became an issue. Things weren't followed up properly and nothing ever seemed to get resolved.We were down to exchange several times and didn't and wasn't even contacted to say it wasn't happening. I was constantly chasing. At the 11th hour for the last time we tried to exchange our solicitor was meant to inform me by 10am the day before the proposed day and yet again i didn't hear. When i finally got in touch with the office, i understand he had had a medical emergency so fair enough but no one took over his case load, we were left hanging with no one helping us. Moving is stressful enough without being kept in the dark by people you are paying for a service.It only finally staggered toward a resolution when i tweeted about how awful the service was and a manager got in touch.Whilst i appreciate things happen that are unexpected (this is my 3rd property purchase so I've been here before), i have never experienced this level of complete incompetence and how the sale went through at all, I have no idea. It was 90% down to bad handling and 10% the normal delays in my opinion.We did have an issue early on with our buyer but that only accounts for the 1st exchange not happening, not the rest of the catalogue of disasters.It was by far the most awful experience and based on this I would not recommend Purple Bricks.Using this company is damaging to your reputation. You need to seriously reconsider. |
| 2 | https://uk.trustpilot.com/reviews/587fa7c60dc2f6030cab888f | Useless, bad, terrible estate agents with hidden clauses | Thought I would try PB as the online sales looked appealing. Had a estate agent come out to have a chat which was polite and helpful, until!...Awful photographsI couldn't get hold of himHis wife took overHouse didn't sell for over 12 monthsHad a collections agency called in to collect deferred paymentNow, I have a buyer but have to use their solicitor to use @ £896Of which I wasn't told aboutTo opt out and use my solicitors will cost £360 PB clauseCan't get hold of my agent. Again! |
| 2 | https://uk.trustpilot.com/reviews/587e30218a103102bcf7275a | A feeling of abandonment | I had an unfortunate experience with Purplebricks with my "expert" being long term sick almost from the outset. Whilst alternative cover was in theory provided, in reality by someone with a full day job in a neighbouring area and therefore I was left largely abandoned. It took a very strongly worded letter of complaint to rouse interest with Purplebricks. After that things were sorted, but it has made me doubt the method here. While I always understood this was a largely internet based operation I hadn't appreciated quite how little personal and professional contact there is after the initial valuation. My experience has been to realise that the experts are simply acquiring the business - and after that it is just a machine and some processes. On reflection I'm not sure that works in house sales. And once your money is paid up front (no "only pay if we sell it" here) you are largely stuck with what is a rather clunky system, and some rather inexperienced staff in a call centre. Only saving grace was the swift and professional attitude of the regional manager who got involved after the complaint, and as a direct result I believe a sale of my property has now been (finally) achieved. |
| 2 | https://uk.trustpilot.com/reviews/587e2bc30dc2f609f06bb635 | Poor experience from a buyers perspective. | Their role is like a janitor's - to let you into the property for a viewing..and thats it. Couldn't answer any questions we had. We wanted second viewing - no one came back to us. We send some questions - waited 2 weeks for answer. Poor experience from a buyers perspective. (East London Zone2) |
| 2 | https://uk.trustpilot.com/reviews/5879d3630dc2f608ec54df12 | Computer says no | I got fed up with the lack of effort and puerile platitudes from high street estate agents so tried Purple Bricks. The initial experience was much the same: I met an agent at the property and agreed to list it. Things started to go badly from there. It took longer to list than had been suggested, mainly because I didn't know that the computer was waiting for me to do something, ie go online to approve the advert. Having done that we had one viewing, an online offer from a benefit claimant who hadn't even seen the house, several booked and cancelled appointments and a number of no-shows. After much badgering we had three viewings and an offer - all looking positive. That's when things got a bit odd; as soon as an offer is made your property becomes inactive on their website so no more viewings can take place. That's it, no arguments, the website algorithm doesn't allow it. So, while you're waiting for your possible tenant to go through referencing there's no chance to insure against them pulling out, which quite a few do. During that period you have to complete several forms online, none of which stop the referencing process. If you don't do it when you get the first email you get another one. Then another. Then another. It doesn't matter if you've allocated yourself a weekend to go through it all, your mailbox fills up with reminders. And that's the point I'm at right now. Still waiting to know if the tenant is suitable, no chance to let other people view the house - unless I instruct a high street agent again - and getting regular email reminders to complete some documents but no reply from anyone at PB to my questions about them. I know it's an online service and its relatively cheap but it needs to be better tailored to how landlords and tenants work together. Watch this space ... |
| 2 | https://uk.trustpilot.com/reviews/58725e447304300a18062404 | They did not turn up to my completion day | Paul from Purple Bricks did all he needed to get my property on the appropriate sales websites. there was not much support/contact after that, but that is what I expected from what is one of the cheapest services. I had lots of complications with the chain below and was became increasingly frustrated that Paul did very little to chase and even that was only when I prompted him. Again, I could probably live with that poor after sales support for the price- these people dont care about the progress/updates/timelines of the sale, they just want to get your custom. What really annoyed me though, is after finally agreeing my sale date (majority of the work done by myself), a call from someone else from Purple Bricks said Paul or noone else would be able to come to my property to hand over the keys. This was a massive problem as I needed to leave my property in the early morning. After my complaints they would only say they were all on a 'training day' (22 of December- likely to be an office party!) and they could send no one to help me. Not once did Paul get in touch with me to explain, apologise, or even a congratulations about finally selling my place. I could only get in touch with his colleagues. In the end I had to call in a favour from neighbours who handed over my keys to my buyer, much to my solicitors protests. My experience of PB is basically they will advertise your property online for cheap, but everything else is then down to you, including arranging the handling of the keys! |
| 2 | https://uk.trustpilot.com/reviews/5860197573a4bb03e8d7b71c | Dont waste your money ! | Daniel Freeman was very polite, but unfortunately seemed to favour our purchasers and did not seem to act on our best interests throughout our 6 month sale and purchase. We had a difficult purchase which purplebricks weren't involved in although I feel they should have been to try and speed things up. From the sale perspective we paid extra for the agent to do viewings and found the the inexperienced woman conducting them cancelled and changed buyers requested times to fit in with her own schedule and may change 1 appointment several times to suite herself, so on this basis I cancelled this optional extra and conducted the viewings myself!Beware of the premier property lawyers you will be tied in with them if you defer the payment to purple bricks, quite frankly the whole sale and purchase nearly fell through due to their slap dash attitude!!! Would never ever recommend and I hope this review is not withdrawn by purplebricks just because I speak the truth in the terrible experience I have had . I would never ever use them again or recommend. |
| 2 | https://uk.trustpilot.com/reviews/585c5f2309f8ed09e81a8cc1 | poor service | Originally had my house up for sale paid all fees to purplebricks up front then a few months later decided to rent had tenant find service viewings were supposed to be accompanied by purple bricks but I had to do this myself found a nice tenant to rent inventory was not booked until day of sign up and have still not received after tenants have moved in the person doing the inventory (sam ) arrived very late and broke one of the new Blinds i I purchased then denied it even though no one else had been in property after her visit the paperwork is still not complete then I was asked to do the handover with the tenant as no staff available as apparently getting married next dayTenant has paid rent and although purple bricks are taking fees from my money I have already paid up front £900 tenancy fees £467 no refund and still waiting for them to forward the rent to me phoned and left messages no call back loads of excuses not been told when inventory paperwork will be ready to sign for tenants they have already been in property two days very poor service lack of communication no call back withholding money owed no refund on difference had to manage own viewings and hand over very poor service very dissapointing |
| 2 | https://uk.trustpilot.com/reviews/5859298c09f8ed09e819d8a5 | Lack of management and guidance. | I am a landlord with a number of properties. I can honestly say, there is a reason Purplebricks are cheaper than your typical high street Realtor. We suffered with a number of problems that we would not have experienced, if we decided to use one of the local Estate Agents.Purplebricks did not know what their NRL1 number was, this is a unique number requested by the Inland Revenue for overseas landlords.Purplebricks were unable to obtain Engineers that are LPG certified to check appliances.It taken Purplebricks main office (based in Solihull) 2 months to conduct the necessary credit checks, obtain references and have the short term tenancy agreement signed by both parties. In this time the landlord (myself) and the tenant have been extremely frustrated by their inability to manage the process. As things stand (today 20 December 2016) neither myself or the tenant has received a copy of the signed tenancy agreement from Purplebricks.Ultimately Purplebricks go slow attitude, cost me at least one months rental (£1600). This could have been a lot worse (two months), if we didn't intervene and support Purplebricks by obtaining certified Engineers.The only reason I gave two stars in this review is because during the long winded process, Purplebricks were very apologetic and were never rude.If you're looking for cheap and slow this is definitely the option for you. However, cheap can come at a price. I would NOT recommend Purplebricks to anyone. |
| 2 | https://uk.trustpilot.com/reviews/5857247502db9b0bd8acec99 | Wouldn't use again! | I received unacceptable service!!! |
| 2 | https://uk.trustpilot.com/reviews/584bf57a90ef76043c789193 | Would not recommend | I found it a very cold experience. Once the initial visit / agreement had been processed it really is all down to the computer to do the work. I was told I would have regular reviews but these did not happen. There was only one message in relation to the advert and wording as the property was not selling and with very little feedback on the very well presented house nothing was offered or discused as to if there was anything I could do. I just felt I was left to get on with it.Booking viewings was fine and worked well.Feedback was very hit and miss. 3 requests are automatically requested following viewings. After that nothing. On one occasion following a very positive viewing but no feedback I messaged the PB consultant asking him to chase it up personally. He replied that he had left messages on their phone email and PB Site. I heard nothing from him after that. I only had 1 or 2 messages from him in the 10 months before being handed over to a new lady in month 11. She was very nice when she visited me to introduce herself and see if she could suggest anything to assist a sale, which should could not do and did not know why it was not sellibg. This meeting took place on the same day a couple were returning for a second viewing which resulted in a sale.You understand from the begining that if you have not sold by month 10 you pay for the service but continue selling with PB. In month 11 the payment was taken out of my account without my knowledge which resulted In my mortgage and another bill not being paid and caused me a lot of stress, and as I had actually accepted an offer on my property the money was paid back to be taken on completion on sale. If I had known when they were going to take payment I would have transferred funds to cover it. I have to say my new consultant was great and sorted things out very quickly once I was made aware by my mortgage company 5 days later, which was a great help.I have found the whole service negative. I felt there really was no hunan interaction. I had opted to undertake the viewings but there was just no contact with the consultant. I feel that you are literally paying for advertising and the computer system only and so if you are happy to do it completely solo then that is fine.I do feel that as my property was not selling as expected I was hoping for a more professional service with regular contact and advice but just did not get it, when according to their TV adverts you can expect a close working relationship.I have just started the process and so should be all moved in the next 4 to 6 weeks. I feel confident that Melanie my new consultant will be very helpful should the need arise. However, I would not use them again or recommend them to others. |
| 2 | https://uk.trustpilot.com/reviews/5847f73602db9b0b44f32bcd | not impressed | spent 10 months for nothing misled 3 times on the sale of my house costing me a lot of money. 2 agents left halfway through and didn't inform me not impressed at all. |
| 2 | https://uk.trustpilot.com/reviews/584696f102db9b0b44f2dc4e | Sale problems - no refund whatever! | Our sale fell through to no fault of ours. Then we had a water leak appear under the kitchen floor months later. Our house is now being re-decorated through house insurance due to the damage, bad luck. Not our fault. Unsaleable for several months at least now. Purple bricks still had all our money and are not willing to give us any back, I would not mind if they deducted a admin fee. Once you commit you don't get any money back what ever has happened. Very difficult to understand the t&c on a refund and confusing. Little support if your property has problems. But good if there are no problems. |
| 2 | https://uk.trustpilot.com/reviews/58446ec302db9b0960606040 | Not good enough!!! | V basic service overall. Poor response from the agent. Poor comms with the agent. I wouldn't recommend PB. I don't think I would use them again. |
| 2 | https://uk.trustpilot.com/reviews/5841df2c02db9b09606008b8 | Avoid. High street agents will beat deal! | Absolutely no support! Once you sign the contract you will not hear from them again. When you ask for advice, non given.Contact you local high street agents as we spoke to a few who are beating the price. |
| 2 | https://uk.trustpilot.com/reviews/583dc7c890ef760a1896c726 | Not so helpful | My gran felt as she was old that it was too much information thrown at her at once and once the house was sold not a call of anyone at all of what happens next till the solicitors sudden email requesting all her documents so it's not all done in house as stated, we only went with purple bricks for ease but it isn't as stated quite disappointed for what we got for the money we have paid |
| 2 | https://uk.trustpilot.com/reviews/583d59b290ef760b9cf2dd26 | Lots of issues, would not recommend | People had difficulty making apointments, leaving feedback. I emailed and never got a reply |
| 2 | https://uk.trustpilot.com/reviews/583889a702db9b083cc36759 | I wouldn't recommend Purplebricks to anyone else | I found it frustrating that lots of people booked to view my property but never turned up to view it. I asked Duncan Roe to help with this problem, but it still continued. I found the feedback that people who did view the property unhelpful, it wasn't always about the property, more about the location or street. |
| 2 | https://uk.trustpilot.com/reviews/5831f9502ae760043459af63 | Property 'expert' no show | Great experience until you're left standing outside a property with no one to show you around. First and possibly last time I arrange a viewing through pb. |
| 2 | https://uk.trustpilot.com/reviews/58309e6ff83e3901b8a74ad8 | Would not recommend | As a buyer we had a poor experience. Karen showed us the property and was very helpful, lots of phone calls and enquiries for feedback however the purplebricks system lets the whole conpany down, lots of issues with the online system and once offer accepted they seem lose interest.Karen the agent was then due to go on holiday which fell on our date of completion and where this should not be a problem she did not pass keys onto anyone, ignored messages asking what would happen both from ourselves the buyers and the sellers, and a week after completion a set of keys randomly put through the letter box with no note or explanation. Just added more stress at an already stressful time.Full of promises at the start then disappointing ending! We said a few times throughout that it was ashame we liked the house so much otherwise purplebricks would have put us off the sale! |
| 2 | https://uk.trustpilot.com/reviews/582dd0682ae7600434591845 | You never get a reply from anything and no support | Not interested in helping you through sale. If you want to do the whole thing yourself and have a long process for a cheap price then use them. If not, pay the money. If I could go back I'd pay thousands more to have someone at the end of the phone when you need them. Never reply to emails. Had my house key for 5 months and not contacted me once or replied to me for at least 4 months |
| 2 | https://uk.trustpilot.com/reviews/582a842ef83e3901b8a62e3d | What Does LET ONLY Really Mean Is there such thing as After Sales Service in this Instance ? |
A fully managed service is what all agencies strive for when they get a new clients house to rent..who wouldn't. That regular fee payable for merely collecting the landlords rent and then passing it on a week later and paying a visit once every quarter is easy revenue, however in my humble view does not justify or warrant 10% of the rental. On top of that a company that finds a tenant and is happy to accept what now appears to be a friend acting as the previous landlord, is I think a huge risk to the industry. Not only that if you select a Let Only service and your tenants deviate from the contract terms shortly after i.e. double the number of people residing in your house than disclosed and agreed, then do not expect any 'after sales' support from Purblebricks. A let only service means just that with this company so don't expect any support from them to assist in getting the tenants to honour the agreement because you will not get any support... at least that was my experience.For me personally, the online system requires some getting used to, but apart from that when you have problems it appears they're not set up to assist. Fozia ignores correspondences that requires any effort it seems. The system requires different persons for different stages of the process, so don't expect one person to manage the entire transaction on your behalf as you're on your own with this crowd.. so something to bare in mind when selecting this company on a let only service. I was hoping to find a long term partner in Purblebricks, especially as a Landlord that lives abroad, however with this ridged inflexible after sales service, I'm afraid for me its already game over ..time to move on sadly. I had high hopes for this technology driven service, unfortunately some where along the line they seemed to have forgotten the caring element and human touch.Alan Hylton MBA |
| 2 | https://uk.trustpilot.com/reviews/5829cca6f83e3901b8a60549 | Worst Aftersales Ever | Joe who come out to value my house was very pleasant. After selling my house i have not been able to add my own solicitors to the website. i called aftersales who was so unhelpful and told me i had to use theres. None of this was explained before hand.I was advised i would be called back by Joe which has not happened. WORST AFTER SALES EVER I refused to go with there solicitors and are now dealing direct with the buyers. Apart from the low rate i would not recommend purple brick to my enemy |
| 2 | https://uk.trustpilot.com/reviews/5824f9052ae760087caf0ec3 | Don't listen to the customer | When purple brick came round they told me that my property would achieve between 75 and 80,000 . So I signed the agreement only to find out that they had advertised my property as a 2 bedroom instead of a 3 bedroom, I was told this was because the 3rd bedroom was an attic room it wasn't classed as a bedroom. So after me questioning this several times and finding out through the council that it was a 3 bedroom house and because of its age they should have known this, but they still refused to change the advert as they said it wouldn't matter. I ended up selling my property for £3,000 less because I only got 1 viewing as it was only advertised as a 2 bedroomed and only declared the attic room in a little description. I found like this company just didn't want to listen and just wanted paying. |
| 2 | https://uk.trustpilot.com/reviews/581c5250f9e341089cc54b18 | Could of been better | My Purple Bricks 'expert' was William Pearl. Meetings for pictures etc were set up quickly. However the pictures were taken with a poor quality camera and an iPad at terrible angles. I had to request William to come out and take more pictures they were that bad.The sales board turned up after I had sold, but the sale fell through. I received very little communication from William. I needed an independent valuation to send over for my help to buy redemption so asked if he had any recommendations, he replied 09/08/2016, 'let me have a think and get back to you'. I haven't heard anything since.I also used their recommended conveyancers whom turned out to be very expensive (circa £1000) sale only.I completed on my sale 05/10/2016 and the first I have heard back from Purplebricks was today, 04/11/2016 requesting a review.In principle Purplebricks is a good idea and well priced but I expected a little bit more than a few iPad photos and an advert on Rightmove for £800! |
| 2 | https://uk.trustpilot.com/reviews/58191feea430680a70474431 | dont use there conveyance company | Would never go with there conveyance company, there terrible never return there phone calls, you have to do all the work yourself, they don't know what you've sent them, should never be in business, if my house isn't completed soon, I will withdraw the sale and go to the ombudsman with my complaint. |
| 2 | https://uk.trustpilot.com/reviews/58132255a430680a7046590d | Doesn't do nothing for your money | I recently used purple bricks for selling my flat in Dunbar.As usual you are promised the earth but in reality once they sign you up they ain't really interested as they have your money regardless if you sell or not.If your house hasn't sold within the 10 months they take your money regardless.We were offered by the sales person that for an extra £100 they would show people round the house which we took but was also told that for open viewing or if we sold House without her she would not take the money ,yet when we did eventually sell by our selves she denied ever saying that.When she was on holiday she got someone to stand in for her,he turned up late for viewing,I had to do myself and the other couple got fed up waiting and went else where not very professional.They also promised to phone every week to see how open viewing had went,still waiting on calls.I definitely would not use again as not as helpful as local estate agents ,in my mind once they have you signed up they aren't pushing Yor house more interested in getting new customers |
| 2 | https://uk.trustpilot.com/reviews/580f11d503f54b090c8df618 | Good idea but flawed in delivery | I put my house on the market with PurpleBricks (PB) in Aug 2016. We were given a compelling sales pitch from the agent who convinced us they were at least as good as a high street agent at an 1/8th of the cost! We went in with our eyes open, paid up front so we didn't have to use their conveyancing team. Also the reviews on Trust Pilot were overwhelmingly positive (hmmmm...) so that gave us some comfort.I believe that if you can sell your property in the first 2 weeks then PB works, if not, you just slowly sink down the listing and PB (unlike a high street agent) does no marketing so you have to then play the waiting game or give up or go elsewhere. Also unlike high street agents, they don't qualify buyers so (like us) you can receive and accept an offer to then find out they haven't actually sold their property!!My agent was good because he knew the local area and certainly went above and beyond at times (e.g. managing a viewing whilst we were on holiday - even though we had not paid for the viewing service). I found it difficult to contact the agent (the only way to communicate with him was via text and then wait for him to get back to you - which could take days) and at times he over promised (and didn't deliver) but I can't really fault his help and enthusiasm.In the end (after an offer had fallen through), we decided to go with a high street agent who, thus far, are much more proactive. I was surprised not to hear from our PB agent once I took my property off the market with them, but the cynical part of me says they are salesmen with targets to hit (and they already had my money!).I think with some tweaking, the PB idea is a good one but for us it has been an expensive experiment that sadly didn't produce a sale. |
| 2 | https://uk.trustpilot.com/reviews/580e158ea43068082c963ff2 | Completely ignored me once offer was accepted. | I bought a property through Purple Bricks and it was a terrible experience from start to finish. When viewing the property the agent didn't have the keys or access codes. Once our offer was accepted they did not send the memorandum of sale to our solicitor until prompted several times. The vendor had to use their conveyancing service as part of the package - this was the worst aspect. No communication from them to our solicitor, despite numerous emails, phone calls and letters. Generally our queries were ignored and the purchase has taken five months so far with still no completion date despite it all being relatively straight forward. I would never use this company again to either buy or sell. |
| 2 | https://uk.trustpilot.com/reviews/580cf70e03f54b058450b445 | Our expert | Disappointed with the feed back and up date from viewings on our property from our expert. |
| 2 | https://uk.trustpilot.com/reviews/5808b889a430680a382f7088 | Would not use again | Initially I thought they were a good deal. No so! I wasn't aware after the ten month contract you have to pay regardless of whether your property has sold or not.I was advised to take a break and take the property of the market for two weeks. When this is done the contract carries on so you effectively lose two weeks advertising.My advert took for ever to go live, the sign went up quickly but that was the only quick thing. The contract starts from day one, not when your advert goes live.Adding photos to your advert took nearly a week to be authorised.The way the get you hooked is by offering slightly more in valuation terms so you effectively think you will get that for your property. The local estate agents were more realistic with there valuations, I had to drop the price to a realistic price to get the sale.They offer a buy now pay later which I chose, however this has terms which I was not aware of. The terms are you have to uses Purple Bricks conveyancing team for all the legal work. It took a rude email before they would leave me alone and stop pestering. I have no doubt I will be taking further action over this, in simple terms I was miss sold the buy now pay later.Lesson learnt, would use a local estate agent in future, whose costs are now very competitive.Communication isn't the best either. Unanswered questions & texts. |
| 3 | https://uk.trustpilot.com/reviews/58b1569b67bb400afc451aad | Helpful | I find using the internet a bit confusing...but Leon has been very helpful & patient & fingers crossed the outcome is going to be positive!Many thanks Leon |
| 3 | https://uk.trustpilot.com/reviews/58ac66a9d502cd0a90498804 | Price good; Service OK; Website awful | No real complaints about the price of the online marketing service (which is really all you get for your money), certainly compared to local estate agents; nor about the price of PB doing the viewings. Neither can I complain about the personnel I dealt with except that their hand-off of information from one to the other to the next was poor so I had to explain everything three times to three different representatives. Certainly there was much less BS from them than their local bricks and mortar competitors. But the Purple Bricks website is so slow and clunky to the extent that every time I used it I felt that the site had crashed. |
| 3 | https://uk.trustpilot.com/reviews/58ab50bbb9d3160a44eefaac | Sale | Going to reserve judgement till the sale is completed, although this far in the service has been good , and found a buyer pretty quickly |
| 3 | https://uk.trustpilot.com/reviews/58a77fd5b9d3160a44ee65e5 | Not so fab app | It was a bit annoying that when I wanted to access the app I had to put my email address in every time..would be much simpler if it stored your email. Derek my contact was fab..available to chat or advise anytime. |
| 3 | https://uk.trustpilot.com/reviews/58a6d384b499ab07d48e8bca | Hidden Cost | Was told by their agent that if I wished to use my own solicitor, payment was required in advance. This I agreed to and payment was made. After payment made, I am the informed, that once the house has been sold, because I have chosen to use my own solicitor (which was far cheaper than their's), there will be an additional fee of £360. Absolutely no mention of this when meeting their agent. Found out after payment made! DISGRACEFUL!!! |
| 3 | https://uk.trustpilot.com/reviews/58a48c4c509cc80048180351 | Purple Bricks | Purple Bricks agent was approachable and was responsive to calls and messages. The conveyancing service was slow and held up the process, I had to do some chasing and on the day of moving had to wait outside the new house for the solicitors to agree release the keys. |
| 3 | https://uk.trustpilot.com/reviews/58a1913c8455730c741909c6 | An absolute rollercoaster! | When I decided to put my property up to let, I really had no idea which estate agents to go to but a friend worked for Purplebricks and suggested I went with them. After 2 groups of people putting offers in and then withdrawing, I remember feeling really gutted and wondered about just selling the property as financially it was affecting me a lot. At this point a new advisor was brought onboard and she has been nothing short of amazing. Joanna Bradford has been incredible from start to finish. She was always reassuring, contactable 24 hours a day and someone who I really needed at that time. I think it's important especially when you're dealing with large amounts of money that you're dealing with a professional you can trust and Joanna really went above and beyond, every time I needed her.The same can't really be said for the lettings department. After numerous phone calls and emails to enquire where my property was up to, I felt almost ignored at times as nobody was getting back to me to explain where we were up to. Thankfully my tenants are all moved in now and I can breathe a huge sigh of relief. |
| 3 | https://uk.trustpilot.com/reviews/589cc8818455730c7418589c | Purplebricks | Until I had a local agent which was about 5 months into the sale I didn't hear of purplebricks once. |
| 3 | https://uk.trustpilot.com/reviews/589ad9a17b456607d00104de | Excellent Sales Procedure, average post Sales | Our property expert, Joe, was really great. We worked together to get a good price for our home. In our initial meeting, I expressed concern about post sales support after our last high street agent did very little after a deal was done. We were reassured that the support post sale would be excellent.Well, it wasn't. Our expert was busy closing deals, so the post sales central support staff took over. They did very little and when they did get involved they gave us duff information and didn't really chase anyone up to get things exchanged. I eventually had to take over and start communicating with the estate agents on either side of the chain. If I'd known that the post sales support was going to be like that, I would have taken over sooner. |
| 3 | https://uk.trustpilot.com/reviews/58910c35b6f7c00abcc280c9 | Hidden Cost | Beware. At initial meeting with their agent, I was told that I could use my own solicitor, but if I chose to do so payment was required up front. This I did (my solicitor much cheaper than their's)Once payment made I receive an email telling me that in the event of my house being sold, there would be an additional fee of £360. Absolutely no mention of this by their agent! Not a great way to conduct business and encourage more people to use Purplebricks! |
| 3 | https://uk.trustpilot.com/reviews/5890d6397b4566050cc47b9f | my view | initially the service was great with jon being very concise and clear ,knowledgeable and outright helpful.for me the downside came with the post sales team my specified agent never answered the phone and when I rang support with an issue a lady promised to look into it and call me back which she never did.i called again some 2 hours later and was told by another woman that no notes had been left regarding my issue and was then told it basically wasn't their problem and I should ring my solicitors the woman also refused to give her name |
| 3 | https://uk.trustpilot.com/reviews/5890834e8455730b4cb58fd4 | Good service | Overall good service |
| 3 | https://uk.trustpilot.com/reviews/588f0d6e8455730ae837b61c | Expected more! | Despite being told time and time again they would generate a lot of interest in the property the results were dissapointing. I regularly recieved conflicting advice, got very little in the way of feedback after viewings, failed to return phone calls or text messages and I negotiated my own sale. Yes they offer a competitive rate, but you have to pay for it upfront, so you are basically stuck with them! In hindsight, I probably should have managed my own viewings - that would have kept the cost down too. Don't be fooled about their rates (you are paying nothing more than an advertising service) you can negotiate good rates with other high street agencies. Yes the property is now sold, but I expected more from them. |
| 3 | https://uk.trustpilot.com/reviews/58871b967b45660ac88fc446 | Selling great been held to ransom on conveyance not good. | Listed my house with purple bricks no it was sold within a week. Local property expert was great helped me out throughout and helped with the negotiations.I chose to pay later rather than the beginning. Wish I had told or been made aware of the consequences of doing so. As soon as I had signed up I got an email from Ezee conveyencing and an extremely expensive quote from a solicitors. I thought never mind I'll use my own! Little did I realise I had no choice but to use the solicitors they had decreed. This was NOT in any part of the sign up procedure on the web site and I was NOT made aware of it. The first I knew was when I went to enter my solicitors details. This is now making the sale of my property a lot more stressful as I am having to use a company I don't know and don't trust. I rang them for advice and spoke to someone who didn't really sound like they knew what I was talking about, it was only a very simple question of what I needed to send them. Now I have to spend most of my time off photocopying and posting.If you use PB please PAY UP FRONT as you will be held to ransom on the conveyance. |
| 3 | https://uk.trustpilot.com/reviews/588321660dc2f6030cac2ab6 | Cheap estate agent | Cheap estate agent but house sold itself once live on the internet, would only use again if I was prepared to show the buyers round myself. |
| 3 | https://uk.trustpilot.com/reviews/588224520dc2f6030cac05f6 | Not a good first experience | Ok, changed my rating to 3 stars from 1 star, because at least someone from customer services team took time to respond back. But I am still disappointed for the reasons given below.Looks like some houses on the site are already sold and using them to lure new registrations or they really don't care about customers. Today, I tried to book an appointment to view a house for two times. And both the times my viewing appointment was cancelled without any reason. They should at least provide a reason for cancellation. |
| 3 | https://uk.trustpilot.com/reviews/588222438a103107fc2715e1 | My property did sell in time, but I didn't feel as if it was marketed brilliantly |
I have mixed feelings about Purplebricks. The first estate agent I had was fantastic, she knew the market inside out and she seemed engaged and keen to see my property sold. She left and I was given a different agent who was very pleasant and chatty but didn't have advice to offer when I was struggling to sell. In contrast I also marketed with a traditional agent who admittedly didn't sell it, but who did have ideas about how to swap things round to generate interest rather than just advising me to drop the price lower and lower as Purplebricks did. When I actually asked for things to be done by Purplebricks they were done, but often not until I asked by phone rather than email or a message on the app which was awkward for me due to being out of phone contact during the working day. Overall, I can't really complain because (hopefully) the sale will now go through but the paying up front does mean that there is little incentive for the agent to actively market the property. |
| 3 | https://uk.trustpilot.com/reviews/587e5f380dc2f609f06bc887 | Get what you pay for .... | Not the interaction you would hope for, but, considering the cost, and, as it all worked out, quite okay... Darren Williams was helpful and bery trustworthy! |
| 3 | https://uk.trustpilot.com/reviews/587b477b0dc2f608ec550f95 | Good but no sale after 6 months is disapointing. | No sale yet. Disapointing |
| 3 | https://uk.trustpilot.com/reviews/5878f6090dc2f608ec54bd9d | Wrong choice | We only chose purplebricks because a house we put offer in was under purplebricks houses for sale with other agents sold quicker |
| 3 | https://uk.trustpilot.com/reviews/5876d0e38a103103cc1a9561 | Advised Friend not to use | I love regular communication. I like to hear a person is passionate about selling a property. I like to hear positive encouragement and advice. I am not getting that. I had to complain to get feedback. My friend asked for the contact details because initially I was sold although I had some reservations. I can't help but think I should have used the agency that had let the property out for years. The comments they made are being proved right at the moment.I am a disheartened customer. Hopefully I can update this review more positively in the future. |
| 3 | https://uk.trustpilot.com/reviews/5875f3388a103103cc1a5a71 | Good experience so far | Overall Purple Brick is a fantastic idea and has been a satisfactory experience.It still needs certain things you would get from an average estate agent implementing. Such as client screening. We had so many viewings that were a total waste of time. People basically being nosey.The initial price we were told to market the property was way off what people were willing to pay. I think more research needs to be done before giving a selling price to the clients. Also I think rules need to be set with regards to viewings by potentials, i.e. max amount of people in one family visiting at once.As I say, overall a good experience and I would use Purple Brick again. Just a few tweaks would make it a perfect experience |
| 3 | https://uk.trustpilot.com/reviews/5873f2990dc2f608ec53bf9c | Average, | If you are prepared to put in a bit of effort then you can save yourself some money by using purple bricks. Although my opinion of most estate agents is the same, unreliable, rude, overpaid, I think this is the lesser of the evils. I had to edit the wording produced for my property as there were numerous errors, I took extra photos which my agent uploaded and I did all my own viewings. The concept is great as doing everything online is far easier, especially If you work full time but I did feel a little abandoned by my agent after the first month or so. The portal gives you the feedback from the viewings and lets you handle the viewing times yourself cutting out the phone calls to the agent. Overall I was happy with the price I paid and I was willing to handle the viewings myself so I would recommend using purple bricks. |
| 3 | https://uk.trustpilot.com/reviews/5870b98e8a10310b701dafbc | some dissatisfaction | I recently voided a sale but since then I have had two separate parties turn up for a viewing with no notification from Purplebricks which put me into a slightly embarassing situation. |
| 3 | https://uk.trustpilot.com/reviews/586a3bd109f8ed09e81c7fba | A good value way to sell your property | Purple Bricks are obviously a much cheaper way of selling your house than using any of the bricks and mortar estate agents who take a heavy percentage cut. The agent we worked with was happy to talk with us whenever we needed to and was generous with his time. We did have to get involved with the marketing description and photos more than we had expected, but our agent was happy to talk through any changes we wanted to make. Our property was not easy to photograph since it was empty, and the agent originally took some shots himself using a basic camera provided by the company; we then decided to hire a professional photographer to improve results, which the agent arranged for us. We were selling at a difficult time for the market, so pricing was crucial and as we aren't experienced at selling properties, we felt a bit uncertain about what decision to make at times. In hindsight we started way too high but we did have several offers in the end. It is a good value way to sell your property and our agent was very friendly and helpful. |
| 3 | https://uk.trustpilot.com/reviews/586a3bd109f8ed09e81c7fba | You may need to put in more work than you might with a bricks & mortar agent | Purple Bricks are obviously a much cheaper way of selling your house than using any of the bricks and mortar estate agents who take a heavy percentage cut. The agents we worked with were happy to talk with us whenever we needed to and were generous with their time. We did have to do a lot of the marketing of the property ourselves though, since the agents we were working with were quite inexperienced and didn't market the property as we would have liked. Our property was not easy to photograph since it was empty, but the agent originally took photos using an i-phone instead of getting in a photographer, which we needed to ask them to do. We were selling at a difficult time for the market, so needed to drop the price several times, but we did have several offers in the end. It worked best for us to show people around the property - this was when we received the best offers - so if you are using Purple Bricks consider doing the viewings yourselves. |
| 3 | https://uk.trustpilot.com/reviews/58656aa273a4bb03e8d8a058 | Purplebricks app is good but commun … | Purplebricks app is good but communication is poor once they take your money |
| 3 | https://uk.trustpilot.com/reviews/585a714873a4bb03e8d6d4a0 | very good local support but head-office not good | The advice from head-office to drop the price of the property was unnecessary, confusing and unhelpful. This advice seemed to be triggered by one viewer's comments and did not reflect either the value of the property or the final sale price.The local support from Carol and others in St. Andrews was friendly, helpful and reassuring. The photographs and description produced by Carol were excellent. |
| 3 | https://uk.trustpilot.com/reviews/58592d8d73a4bb03e8d690fd | Cost saving but difficult service | Was very good in terms of cost saving and speed of getting to market.Found it difficult without having someone contact viewers about feedback. The site sends emails but i did miss that feedbaxk touch when selling so you can improve if needed.I found the online chat terrible and rarely worked. As time went on the online chat team through email was better as they chased my solicitor where they were terrible.I think there was a lot of promises about being on call all the time but the only person to help during the sale is the agent. I dont think the service was amazing at all.My agent was on holiday a bit and someone stepped in to cover and they werent great. I had an offer in and was negotiating but they werent too helpful.The price is good but the service needs some serious work and could be improved. |
| 3 | https://uk.trustpilot.com/reviews/5857ad32a6978c087ce447b8 | Great agent, weird agency | Our estate agent Tom Evans was very helpful and made himself available even outside of normal working hours in order to help me navigate the purchase of my first property. I am very grateful for his assistance.However, PurpleBricks as an agency in general is strange in that most of its services are online, and different parts of a sale/purchase go through different 'teams', where these teams seem not to communicate with eachother very effectively. This was frustrating and seemed to slow down the process, and so in future I would prefer to go through a more conventional agency. |
| 3 | https://uk.trustpilot.com/reviews/584ec5d30697f10474cf8f7a | An effective way to sell houses, but the service could be improved. | When we first decided to put our house in Lincoln on the market we thought about using an 'online' agent but did not find one that offered accompanied viewings.This was important because, although we preferred to do our own viewings, we had a three-week holiday booked within the timescale the house would likely be on the market. So we got quotations from two local high street agents, chose one of them, and the house went on the market.Things did not go well. After three months there had been only one actual viewing. Around this time we saw one of PurpleBricks' TV adverts, looked them up, were very impressed by these reviews, saw that they could do accompanied viewings, and gave them the job.Our local expert was Thomas Beattie, who was a very experienced property professional in the Lincoln area, having previously worked for several high-street agents. He was extremely helpful at every stage of the process. We were not overwhelmed with viewings, but certainly had more than with the previous agents. A sale was achieved after 11 weeks on the market. This is much longer than PurpleBricks' average, but this was not because of any lack of effort on the part of Thomas, but probably because we had competition from a neighbour who set a much lower price, and also because the sale period included the month of August which is a slow time for the housing market. Overall, our experience shows that PurpleBricks has created a much more effective way of selling houses than that provided by traditional high-street agents, at a price several thousand pounds lower.Why then have we given only three stars out of five? This is because we want to draw the attention of PurpleBricks management to some ways in which they could improve their service.First: the website, or 'platform' as they call it. Thomas told us that it cost millions pounds to create, and is maintained by a staff of 75. We have no complaints about the features of the site, they are very useful, especially the ability to edit the advert that appears on Rightmove and Zoopla in a collaborative way working with the local agent. But there are a number of useability issues with the site: for example you cannot choose your own titles for photographs, they are restricted to an allowed list, but you do not know what the allowed titles are because the entry box is a plain text input field, not a drop-down list. This is a very elementary mistake in website programming. Another example is on the messaging system where if you click on the SendMessage button it does not confirm with 'message sent' and you are left looking at the same text and the same SendMessage button wondering whether or not it has gone. We recommend a complete evaluation of the useability of the site by a specialist company.Second: the accompanied viewing policy. As the time for our holiday approached, we asked about this and were told that it would incur a flat fee of £300 irrespective of the number of viewings. Since the number of viewings in the period was unlikely to be more than a handful, we thought this was excessive and decided not to take it. Fortunately the eventual buyer turned up the day before we were to depart on holiday, so we did not need the service anyway. We suggest a fairer system would be to make a small charge for each viewing, with a cap on the total.Third: we agreed to use the conveyancers suggested by PurpleBricks, on the grounds that as PurpleBricks worked with them regularly, it would help the transaction go smoothly. It didn't. The conveyancers did not keep us informed about what they were doing, were often unavailable if we called, were slow to answer emails, and flatly refused to give us any estimate of the exchange or completion dates. Above all they were SLOW. The process from agreed sale to completion took 9 weeks. This was a simple transaction where both parties wanted a quick completion, where there were no chains either way, no mortgages involved, no survey required, and no issues raised by the searches. Each lawyer blamed the other for lack of progress. Eventually we got together with our buyer and agreed on exchange and completion deadlines and demanded the lawyers meet them, which they did. Our advice to future users of PurpleBricks is to find a good lawyer before you even approach PurpleBricks. |
| 3 | https://uk.trustpilot.com/reviews/584ec5d30697f10474cf8f7a | An effective way to sell houses, but the service could be improved. | When we first decided to put our house in Lincoln on the market we thought about using an 'online' agent but did not find one that offered accompanied viewings.This was important because, although we preferred to do our own viewings, we had a three-week holiday booked within the timescale the house would likely be on the market. So we got quotations from two local high street agents, chose one of them, and the house went on the market.Things did not go well. After three months there had been only one actual viewing. Around this time we saw one of PurpleBricks' TV adverts, looked them up, were very impressed by these reviews, saw that they could do accompanied viewings, and gave them the job.Our local expert was Thomas Beattie, who was a very experienced property professional in the Lincoln area, having previously worked for several high-street agents. He was extremely helpful at every stage of the process. We were not overwhelmed with viewings, but certainly had more than with the previous agents. A sale was achieved after 11 weeks on the market. This is much longer than PurpleBricks' average, but this was not because of any lack of effort on the part of Thomas, but probably because we had competition from a neighbour who set a much lower price, and also because the sale period included the month of August which is a slow time for the housing market. Overall, our experience shows that PurpleBricks has created a much more effective way of selling houses than that provided by traditional high-street agents, at a price several thousand pounds lower.Why then have we given only three stars out of five? This is because we want to draw the attention of PurpleBricks management to some ways in which they could improve their service.First: the website, or 'platform' as they call it. Thomas told us that it cost millions pounds to create, and is maintained by a staff of 75. We have no complaints about the features of the site, they are very useful, especially the ability to edit the advert that appears on Rightmove and Zoopla in a collaborative way working with the local agent. But there are a number of useability issues with the site: for example you cannot choose your own titles for photographs, they are restricted to an allowed list, but you do not know what the allowed titles are because the entry box is a plain text input field, not a drop-down list. This is a very elementary mistake in website programming. Another example is on the messaging system where if you click on the SendMessage button it does not confirm with 'message sent' and you are left looking at the same text and the same SendMessage button wondering whether or not it has gone. We recommend a complete evaluation of the useability of the site by a specialist company.Second: the accompanied viewing policy. As the time for our holiday approached, we asked about this and were told that it would incur a flat fee of £132 irrespective of the number of viewings. Since the number of viewings in the period was unlikely to be more than a handful, we thought this was excessive and decided not to take it. Fortunately the eventual buyer turned up the day before we were to depart on holiday, so we did not need the service anyway. We suggest a fairer system would be to make a small charge for each viewing, with a cap on the total.Third: we agreed to use the conveyancers suggested by PurpleBricks, on the grounds that as PurpleBricks worked with them regularly, it would help the transaction go smoothly. It didn't. The conveyancers did not keep us informed about what they were doing, were often unavailable if we called, were slow to answer emails, and flatly refused to give us any estimate of the exchange or completion dates. Above all they were SLOW. The process from agreed sale to completion took 9 weeks. This was a simple transaction where both parties wanted a quick completion, where there were no chains either way, no mortgages involved, no survey required, and no issues raised by the searches. Each lawyer blamed the other for lack of progress. Eventually we got together with our buyer and agreed on exchange and completion deadlines and demanded the lawyers meet them, which they did. Our advice to future users of PurpleBricks is to find a good lawyer before you even approach PurpleBricks. |
| 3 | https://uk.trustpilot.com/reviews/584d667990ef76043c78c2bc | would use a traditional agent next time. | House write up was very good, but overall an in personal experience, very transactional, numerous handover of contacts neither of whom were proactive in contacting me. The agent was pleasant and courteous and available when contacted. |
| 3 | https://uk.trustpilot.com/reviews/5847f73602db9b0b44f32bcd | letdown | spent 10 months for nothing misled 3 times on the sale of my house costing me a lot of money. 2 agents left halfway through and didn't inform me not impressed at all. this does not apply to the present agent |
| 3 | https://uk.trustpilot.com/reviews/5847d30490ef76043c77b60f | Letting | Quick contact and professional service to advertise property. Interactive and great website through which landlord is kept up to date. In our case there was confusion about tenant requirements leading to delays in process |
| 3 | https://uk.trustpilot.com/reviews/5842841e90ef760a1897b62a | Price good, service not so | If it wasn't for such a cheap price then I probably would have chose someone else. Had 2 different advisors that took over a week if not longer to reply to any query I had, and I was told it was a lot more efficient with me being able to text them, but has ended up elongating the process. Only one that is quick in replying is the lettings department. This was my first time letting & wanted support through the process but received none. |
| 3 | https://uk.trustpilot.com/reviews/5840852590ef760a18976075 | Not impressed | We Used Purplebricks to sell our flat in Scotland,although in the end the flat was sold it wasn't really because of Purplebricks,the buyer couldn't get a hold of me through the site and had to contact me directly because Purplebricks never called him back,communication was always an issue with our calls or emails going unanswered for days on end,not too sure what the agents role was because all negotiations went directly through me and viewers could book through the app |
| 3 | https://uk.trustpilot.com/reviews/583dd88102db9b09605f2d00 | they did try hard. | it would have been better if we gotmore for the house but never mind |
| 3 | https://uk.trustpilot.com/reviews/583d5ceb02db9b083cc4199b | No worse than any other agent. Don't use their lawyers! | Experience can be quite variable. We were selling two different properties at the same time, with two different "Local Property Experts". The house details produced for the first property were thorough, with good photographs, and designed to sell the property (a few changes were made at our request). The second property's details were extremely poor, with dismally bad photographs, and a number of errors, including entire rooms missed out! We ended up completely re-writing this second lot of details and taking all of our own photographs.On the first property the service received was excellent up to the point at which a sale was agreed. After this the "Local Property Expert" became a little less helpful, and less communicative, at one point simply never getting back to me over an issue, and at times it felt like they were less interested in representing us (their client) and more interested in representing the purchaser. On the second property the service was adequate, but at times the same issues existed.Nonetheless, the experience really was no worse than that with a number of other agents, and the price was much more reasonable. We would use them again given that paying more offers nothing extra.There was a significant issue when one of the properties was left unlocked by Purplebricks (we had paid for the accompanied viewings). As the property was not occupied this left the house unsecured for a number of weeks - thus invalidating the insurance. Fortunately nothing happened in that time and, when the issue was discovered and raised with Purplebricks they immediately accepted responsibility and offered a full refund of the cost of the accompanied viewings. We were impressed by this response.On a separate note, do not, under any circumstances, use their recommended lawyers (Ezie Conveyancing). They were horrendously inept and caused multiple problems, failed to communicate, did not chase anything up, failed to advise on costs and at one point told my partner that she was making a family homeless because we would not complete on the sale on a day when we were not in the country (the date of which they had known about for weeks). Having sold houses on numerous occasions, I have never known such a poor experience! As you have to pay the fee no matter what, pay upfront and find your own lawyers. Our biggest regret in the whole process is not having used a firm who we had very good experiences with previously. Ezie Conveyancing were not even that cheap. |
| 3 | https://uk.trustpilot.com/reviews/583d5ceb02db9b083cc4199b | No worse than any other agent | Experience can be quite variable. We were selling two different properties at the same time, with two different "Local Property Experts". The house details produced for the first property were thorough, with good photographs, and designed to sell the property (a few changes were made at our request). The second property's details were extremely poor, with dismally bad photographs, and a number of errors, including entire rooms missed out! We ended up completely re-writing this second lot of details and taking all of our own photographs.On the first property the service received was excellent up to the point at which a sale was agreed. After this the "Local Property Expert" became a little less helpful, and less communicative, at one point simply never getting back to me over an issue, and at times it felt like they were less interested in representing us (their client) and more interested in representing the purchaser. On the second property the service was adequate, but at times the same issues existed.Nonetheless, the experience really was no worse than that with a number of other agents, and the price was much more reasonable. We would use them again given that paying more offers nothing extra.There was a significant issue when one of the properties was left unlocked by Purplebricks (we had paid for the accompanied viewings). As the property was not occupied this left the house unsecured for a number of weeks - thus invalidating the insurance. Fortunately nothing happened in that time and, when the issue was discovered and raised with Purplebricks they immediately accepted responsibility and offered a full refund of the cost of the accompanied viewings. We were impressed by this response. |
| 3 | https://uk.trustpilot.com/reviews/583c5f3890ef760b9cf2afe9 | Sale not quite complete yet | I felt that the agent who took the pictures and measured my property for sale made very little effort to market my property well. He got most of the room measurements completely wrong and the house had been on the market for 8 weeks before we realised his mistake. He also took the bare minimum photographs which were not that good and his description of the property was basic. A new agent took over the sale and corrected all problems but by then the initial interest in my property had dwindled due to the length of time it had been on the market which had pushed it down on the internet adverts to page 10 on some websites when searching most recent added.I would not use purple bricks again |
| 3 | https://uk.trustpilot.com/reviews/583c06a402db9b083cc3d210 | Support | Limited support been shown. Since property been sold, no guidance on what to expect, timescales or actions I should be taking. |
| 3 | https://uk.trustpilot.com/reviews/583856cc90ef760b9cf22038 | Buying via Purplebricks simple and easy!! | We brought a house via Purple bricks and Georgina Clarke was an amazing agent to deal with very helpful and professional, even inspired us to put our property on the market via Purplebricks, unfortunately this did not work for ours and we ended up selling via another agent as the issue with purplebricks is they don't have a client base to drum up interest in your property. |
| 3 | https://uk.trustpilot.com/reviews/583616c8f83e390a30aa80c3 | Don't use their solicitors. Use professionals. | Matthew Hargreaves was extremely helpful, friendly and very professional. He goes above and beyond his duties. Unfortunately the hard work that Matthew puts in is wasted. The after sales conveyancing is truly awful and as a result, I wouldn't recommend purple bricks. For the same cost I could use a local traditional estate agent and choose my own solicitor. |
| 3 | https://uk.trustpilot.com/reviews/5835fde32ae7600be08cdd26 | You get what you pay for | Ultimately using Purple Bricks saved us thousands and for that reason we're glad that we did. However it is worth just being fully informed as to what you're getting compared to using a traditional estate agent.Our local property expert (Paul Knight) was great in the early stages and the photos he took of our house were brilliant. We were keen to get our house on the market asap to help strengthen our position as buyers and Paul certainly assisted with this. This meant going live with a schedule for our house that was slightly light on details but had the essential information. He said he would go back and work on it but never did. This meant that the description of our house that potential buyers were accessing was very basic and straight to the point. No positive language aimed to highlight the house's best features.I have to say that once the house was on the market, the support from Purple Bricks really dropped off. We were enthusiastic about using them based on their own selling points e.g. "House along from you sold with us in 24 hours". When our house went live we had very little interest from viewers and as this wasn't what we were expecting I was a little anxious. I got no reassurances from Paul, with some of my texts getting ignored. On one occasion when I did manage to speak to him his reassurance was to tell me that a property he just put up had 4 viewing requests within 45 minutes - so the absolute opposite of reassurance.After the photos were taken we also had our patio cleaned and this brought out vibrant colours that I felt would pull in buyers. Paul offered several times to come out and take photos to update the schedule but never did even when reminded.Thankfully we had an interest buyer within 1.5 weeks. When our buyer tried to submit an offer through the Purple Bricks portal we were unable to accept due to someone else noting their interest in our property. The person who noted their interest never booked a visit but somehow this held up our ability to accept a genuine offer formally. I contacted Purple Bricks 3 days in a row to get this resolved as I was concerned that our buyer would think we were not intending to accept. In the end my 4th call to a new start at Purple Bricks got this resolved asap. Not sure why it took so long but it exposed some fundamental flaws in the portal and also an element of restriction that wouldn't have been encountered if this was being done by people executing common sense rather than an online portal. But ultimately you get what you pay for and the Purple Bricks online portal has a long way to go before it can compete with the logic way to sell a house. It makes no sense that someone can prevent you from accepting an offer from a genuine buyer when they haven't even requested to view your property, especially as a buyer is not obliged to go to a closing date if they don't wish to (something that the Purple Bricks portal forces if there are notes of interest). Further notes of interest can be submitted by interested buyers directly and do not need to come from solicitors. So it does make it easier for whimsical people to mess up the process for others.I also feel that despite our property expert telling us about all the properties he'd sold in our area recently, he actually doesn't sell them. Yes he takes brilliant photos and gets them online but that's where it ends. Once it is online and you have paid your fees, you are on your own.I would recommend Purple Bricks but just be aware that if you need support or reassurance, you won't necessarily get it. If your house is going to sell itself then absolutely use them. If however you need active marketing, someone to give a bit of sales pitch to buyers etc then consider going elsewhere. Your local property expert has already moved onto his next clients by the time you need that help and probably has more work than they can manage anyway.Another major drawback is that they do not provide printed schedules. Viewers will look at multiple houses in the same day and if you have nothing to give them to take away, you feel like your house can get forgotten about. I know from buying that I appreciate a hard copy of the schedule to look over later and to lay out to compare against other one. |
| 3 | https://uk.trustpilot.com/reviews/5834626bf83e390a30aa1fb7 | Could have been better. | I felt I had to keep pushing to get results. |
| 3 | https://uk.trustpilot.com/reviews/583416112ae7600704795ecc | Average | For the sale of my property, they were really good and efficient. The only downside was on the day of my open house, the agent that was hosting hadn't been to my property before so didn't know her way round. She turned up late (while there was a queue of viewers waiting outside!) which didn't look very professional.However, I did receive a lot of offers on the property and was happy with what I sold it for. Not sure how much Purplebricks had to do with that or if the property sold itself.I had a few issues with offers that I put in on properties I wanted to purchase. It's a really competitive market which moves so fast and selling agents were trying to get in touch with Purplebricks to confirm the status of my sale to confirm my offer but they couldn't get in touch with them. This caused problems on one property which I lost out on and I very nearly lost out on another one but had to take matters into my own hands.If you're just selling a property then I'd recommend Purplebricks but if you have a connected purchase, then I wouldn't as it makes it so much more stressful not having contact with them. |
| 3 | https://uk.trustpilot.com/reviews/5833613bf83e39098c94c554 | Excellent Local Agent - However overall experience could be a lot better | It did appear that once we had initiated Purple Bricks to market our property, all contact, follow up etc was none existent, no viewings, no contact asking how things were going, no check up to ensure everything on line was setup and working correctly, felt left on own. It did seem like Purple Bricks would have got paid their fee regardless of their input to market and sell our property. It was not until 11 weeks later that Vicky Grayson-Seller appeared on the scene. She rewrote the advert (vast improvement), we had regular calls from her. She was very helpful and supportive during the negotiations to sell our house, available during the evenings and weekends (including throughout Sunday). Vicky Grayson-Seller demonstrated experience and professionalism in dealing with the purchaser on our behalf and is a very positive asset to an Estate Agency.The Purple Bricks online set up is not easy to negotiate especially for buyers. Also certain features do not appear to be available on an Android Tablet, only on a PC.Hope that the post sales and Conveyancing process are up to Vicky Grayson-Seller’s standards, but not convinced so far. |
| 3 | https://uk.trustpilot.com/reviews/5832d54e2c4d4e0bac2ad433 | Review for Jamie Townsend | I found communication with Jamie quite challenging, I know he's busy but often didn't return calls or texts, some being time sensitive. however was polite and professional, but feel some work needs to be done on improving the level of service as in the main i was disappointed. |
| 3 | https://uk.trustpilot.com/reviews/583060d5f83e3901b8a740a3 | Varied | After a great start getting the house up for sale, my agent moved on with the interim between agents I had a struggle contacting someone who was able to help and it took swveral calls and emails over months before I was assigned a new agent. She has been fantastic help me relist the property and giving very useful advise, since Heidi has taken over we had an offer within the week. I have been able to contact her as and when needed. |
| 3 | https://uk.trustpilot.com/reviews/582cca96f83e3901b8a6b01f | Could sort out staff when someone leaves | Everything was fine when Jennifer was helping me sell my house. But when she left to have a baby it took you three week before you sorted out someone els other wise it has been fine. |
| 3 | https://uk.trustpilot.com/reviews/582b156356b3de03dcbd9347 | Got the job done but badly let down by recommending ezie conveyancing and tying you in to using them |
Jenna Cable was our rep and she was very good and pleasant . She always responded quickly and helped out getting us on the market and did a good advert for us. My 3 star review is based on this being the extent of the involvement of Purple bricks in the process as the rest was purely down to us. A huge element is also down to the fact you are tied in to using ezie conveyancing for your legal work and it was not made clear at the begining that if you wanted to use someone else there was a £300 release fee. My experience with ezie conveyancing was awful so I am disapointed purple bricks align themselves with such an awful company to deal with. |
| 3 | https://uk.trustpilot.com/reviews/582925672ae7600818247bcc | No Sale? You pay anyway. | Be aware that you pay even if you house is not sold by them. Restricts you if you want to have a second agent. |
| 3 | https://uk.trustpilot.com/reviews/58277246f83e39089042e2de | Good Personal Agent, Lacks the infastructure to get you the best price. | I sold a property in Huddersield. However this was sold eventually for 9k lower than advertised. First buyer pulled out despite me making it clear not to removerthe property from market without formal solicitors instruction. The agent Chris was excellent and went above and beyond in many ways. However I think he was blokced by the proccesses and infastructure of Purplebricks itself. E.g. no local new paper adverts. Costs and charges for solicitors which you are not made aware of. Example 3 x £46 charges for money transfers within the one transaction once sold. Mortgage Company. Estate Agent Fees and Monies to myself... I tried to limit these by paying the fees myself to the agent and having a cheque sent to me for the outstanding balance Solicitor recommended was QCAS/Shulmans of Leeds. Doing this Saved me £92.00 maybe not a lot to most but to me well worth the saving. Also Once property sold and then fell through, Purplebricks forgot to put the for sale sign back up. The agent Chris got them the my 3* not the company themselves. Also if you do not pay the agent fees upfront you will be signed to a credit deal witl Close Brothers who again charge fees for the agreement. Honestly Chris the local agent is among the best, even helping with house presentation by taking his own hoover to help sell the house, however Purplebrick themselves are full of empty promises, high fees, charges you dont expect at first and lack ability to think outside the box when it comes to marketing your property this maximising the potential sale price. I let my property go for far less than it was worth... Why? by then end of the the 10 months with them I just wanted rid. It was an investment only and therfore i could take a hit .... Dont be fooled by the costs either in actual fact it did cost me over £2k to sell this investment, and would have been more had it not for me stepping in and limiting costs. Would I use again the answer is Purplebricks and Nominated Solicitor NO, Agent Chris YES !!! Good Luck, its hard to make the right decisions and I hope my feedback helps you. |
| 3 | https://uk.trustpilot.com/reviews/5825e39ef9e3410b6ca6f052 | A gamble, but I'd probably take it again... | What's good: Conrad the local expert was knowledgeable and took some decent photos making the house look good online. And it's cheaper than a normal agent.What's not so good: You're paying no matter whether you sell or not - you get 10 months online exposure for your cash, but if you're in a slow moving market it's not the best option.What's worse: You get the option to pay up-front, or on completion - not many of us have the cash lying around - so on completion sounds good? Hmmm... I took this option and have been lumbered with the contractual obligation to use their conveyancing partners - in this case APL. S. L. O. W. Very rarely answer the phone/poor communication and numerous errors/omissions on a very simple no-chain sale and purchase.In summary: Purplebricks is OK but only use if you are able to pay up-front and appoint your own conveyancer. |
| 3 | https://uk.trustpilot.com/reviews/58236bbe2ae760087caec2f3 | ok a bit disappointed | disappointed with conveyancing side was quoted a price that I got for half on line would of costs as much to go to normal estate agent if I had used there conveyancing depth |
| 3 | https://uk.trustpilot.com/reviews/5822dfa6f83e3909403071a0 | Ok lacking a little of the personal touch | Ok lacking a little of the personal touchBut sold with 2 months |
| 3 | https://uk.trustpilot.com/reviews/5820a0a72ae760087cae363a | After sale. | Photos on site very good. Could not always get hold of contact. There did not seem as much support as advertised. Would have been nice if contact actually did get in touch as ale and purchase progressed to make sure things were moving along. |
| 3 | https://uk.trustpilot.com/reviews/5819ec7d827ad309ecfa3537 | Some good but some indifferent | The selling part of your service was acceptable and we could get a good response from our handling agent.After sales service is very poor. Email enquires not responded to and there is no communication of the state of the sale. I had no idea if our buyers were getting their mortgage and were going to be able to complete the transaction. I have had to contact our buyer directly to ask questions so there was no independent verification. No communication of expected exchange or completion dates. Fortunately, things seem to be proceeding but this is by luck and not by any proactive Purplebricks action. |
| 3 | https://uk.trustpilot.com/reviews/581846cea430680a70470ce3 | Just not quite as efficient ........ | Overall I just wanted to get my property onto the Internet sites such as Rightmove. Coordination of actually getting an appointment with my local agent- took too long. Selling price recommendation was my suggestion. Agent then goes on holiday so my ad - took too long. Getting onto the websites- took too long. However....... the For Sale sign was up for over a week before anyone could see the ad. Maybe keeping interested parties in suspense?????Negotiation service, for me, almost lost me my sale. Online messages can be misleading and without follow up, as I found when I took over negotiations myself, risky. My buyer wasn't managed well at offer stage by PB.I'd use Purple bricks again, simply because the price is fixed and reasonable compared to high at estate agents. As I say, I really just wanted a vehicle to get onto the Internet sites. But be prepared to get stuck in yourself and manage the process. |
| 3 | https://uk.trustpilot.com/reviews/58134f63a430680a7046639c | Value for money | Good value for money, as long as you're not expecting the same service as a standard estate agent. Would use them again, but got slightly irritated with the emails they send out. For example someone has bought the house but Purplebricks are still bombarding them with emails asking for feedback! |
| 3 | https://uk.trustpilot.com/reviews/58132e2b827ad309ecf93285 | Brilliant service from purple bricks, solicitors let the service down | My experience with Hannah Clarke and Purplebricks was excellent until I bought and sold my property and my account was handed to APL Ltd.Purplebricks use a company called Advantage Property Lawyers who so far have been unable to call me back at agreed times, answer basic questions on fees and also provided an 'secure online document portal' which is only online for them, customers have to print documents off and put them in the post which just seems like a bad process to me.I have now lost all sight of progress with the sale of my house and the purchase of my new house, have no idea of final costs or equity I will receive and further more, have no idea on move date.Utterly disappointing. |
| 3 | https://uk.trustpilot.com/reviews/580f11d503f54b090c8df618 | Good idea but somewhat flawed | I put my house on the market with PurpleBricks (PB) in Aug 2016. We were given a compelling sales pitch from the agent who convinced us they were at least as good as a high street agent at an 1/8th of the cost!I believe that if you can sell your property in the first 2 weeks then PB works, if not, you just slowly sink down the listing and PB (unlike a high street agent) does no marketing so you have to then play the waiting game or give up or go elsewhere.My agent was good because he knew the local area and certainly went above and beyond at times (e.g. managing a viewing whilst we were on holiday - even though we had not paid for the viewing service). I found it difficult to contact the agent (you can only text and wait for them to call you) and at times he over promised (and didn't deliver) but I can't really fault his help.In the end (after an offer had fallen through), we decided to go with a high street agent who, thus far, are much more proactive. I was surprised not to hear from our PB agent once I took my property off the market with them, but the cynical part of me says they are salesmen with targets to hit (and they already had my money!).I think with some tweaking, the PB idea is a good one but for us it has been an expensive experiment that sadly didn't produce a sale. |
| 3 | https://uk.trustpilot.com/reviews/5809e55c03f54b0584504f78 | frustrating | Viewers reported lots of problems getting in contact with purplebricks to arrange viewings. Consequently had people knocking on door unannounced to arrange viewings1 |
| 3 | https://uk.trustpilot.com/reviews/5808c7f303f54b058450236b | Just your typical estate agents | All over you like a rash when you instruct, then quickly revert to type. They arranged an "open day" for the Saturday. One prospective purchaser wanted to come earlier in the week as she was interested in a quick purchase but this request was refused. I had to remind the agent that they were supposed to arrange appointments for the convenience of viewers rather than their own - and got a very mealy mouthed response about "Oh, but we got you more than your asking price, aren't we wonderful?" with no sign of any apology. On the day of the viewings, another person got lost en route, phoned PurpleBricks HQ who said that they would check with the agent and get back to her. They never checked with the agent and never got back to her so I lost another potential buyer. Again, nothing even resembling an apology in their response - other than them puffing how wonderful they were and how many people they had arranged appointments for and weren't they so wonderful because they got me more than the asking price? Purplebricks had to be asked several times to contact me via my landline rather than my mobile. Since the day when the successful bid was made, there has been not a peep out of PurpleBricks. Really cannot say that I am that impressed. |
