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M9560-231 - IBM Software Subscription & Support Sales Mastery Test v1 2021 Update Question Bank by K

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**** M9560-231 Description | M9560-231 Syllabus | M9560-231 Exam Objectives | M9560-231 Course Outline ****

 

**** SAMPLE IBM Software Subscription & Support Sales Mastery Test v1 2021 Dumps ****

                 If your client does not renew their subscription and support coverage by their anniversary
                 date, which of the following could apply?
                 A. They could expect to pay a higher costs for reinstatement for S&S.
                 B. They will lose their rights to  call  IBM  Technical Support for software  assistance  and
                 help.
                 C. They will lose their rights to download new software versions and/or releases.
                 D. All of the above.
                 Answer: D
                 QUESTION: 18
                 The "Total Points" and "Total Price" values on your renewal quote report are.
                 A. values based on the clients full Renewal Quote
                 B. the sum of line items across all of your clients renewal quotes that are still "Open"
                 C. your opportunity projection for that client
                 D.  the  sum  of  quote  line  items  for  that  client  that  you  are  authorized  to  view  via  your
                 Passport Advantage Online for Reseller site.
                 Answer: D
                 QUESTION: 19
                 How does a client authorize "Full View Access" to their renewal quote?
                 A.  Client  must  send  an  email  to  their  IBM  Renewal  Rep  containing  their  authorization
                 request.
                 B. Client can contact their Reseller.
                 C. The Reseller contacts their VAD with the request.
                 D. There is no such thing as "Full View Access".
                 Answer: A
                 Explanation:
                 The  customer  can  send  an  email  to  their  IBM  Software  Maintenance  Renewal
                 Representative (as shown on the customer�s Renewal Quote) requesting a specific Reseller
                 be given full view access to their Renewal Quote. The Reseller will then be able to view all
                 the customer�s renewal line-items on Passport Advantage Online for resellers. Note: Only
                 one Reseller at a time can be given full view access in this manner.
                 QUESTION: 20
                 An IBM client that has current Subscription and Support coverage is allowed to have how
                 many callers calling in for technical support?
                 A. 25 callers
                 B. 50 callers
                 C. 100 callers
                 D. Unlimited callers
                 Answer: D
                 Explanation:
                 Responsible for overall support compliance for your Passport Advantage Site, the PSTC is
                 responsible for creating and managing a list of up to 9 Secondary Site Technical Contacts
                 (SSTCs)  and  an  unlimited  number  of  Authorized  Callers  who  can  access  IBM's  Service
                 Request (SR).
****************

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