M2110-670 - IBM SVP Primary Support Provider Mastery Test v1 Real Exam Questions and Answers by Kill

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**** SAMPLE IBM SVP Primary Support Provider Mastery Test v1 2021 Dumps ****

               Answer: B
               ort_provider_processes_and_practices_v11.03.21.pdf(slide 12)
               QUESTION: 21
               Who of the following are able to contribute knowledge to the IBM Knowledge base?
               A. Employees of IBM Customer Support
               B. Employees of IBM Product Development
               C. Primary Support Providing Partners
               D. All of the above
               Answer: D
               ort_provider_processes_and_practices_v11.03.21.pdf(this  reference    gives  you  a  proof  that
               primary support providers also contribute to knowledge base)
               QUESTION: 22
               Are Primary Support Providers expected to know how to submit content?
               A. Yes, in all instances
               B. Yes, but only for certain products
               C. Yes, but only for certain customers
               D. No
               Answer: A
               QUESTION: 23
               How can Primary Support Providers contribute to the IBM Knowledge base?
               A. By calling their local IBM office and leaving a recorded message
               B. By completing and submitting the Submit   Knowledge form on the   IBM developerWorks
               C. By sending an email with their knowledge contribution to IBM Customer Support
               D. Primary Support Providers are not able   to contribute to the IBM Knowledge base
               Answer: B
               ort_provider_tools_and_resources_v11.03.21.pdf(slide 22)
               QUESTION: 24
               How should Primary Support Providers search the content on the IBM Support Site?
               A. They should open a PMR with IBM Customer Support to ask them to perform the search
               B. They can use any recognized search engine, eg Google
               C. They must use the search engine   provided by IBM
               D. They should cut and paste the contents into a text editor and search from there
               Answer: C
               QUESTION: 25
               What is an Authorized Program Analysis Report (APAR)?
               A. A list of fixes which are included in new releases of products.
               B. A count of the number of open support issues listed by product.
               C. A report to IBM Development of a suspected product defect.
               D. A list of interim   fixes which have been released to selected customers
               Answer: C
               ort_provider_tools_and_resources_v11.03.21.pdf(slide 53)



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