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**** C9560-656 Description | C9560-656 Syllabus | C9560-656 Exam Objectives | C9560-656 Course Outline ****
**** SAMPLE IBM SmartCloud Control Desk V7.5 Service Request Management Implementation 2021 Dumps ****
The Source field indicates how the Service Request was originated. How is the list of possible
A. modify the maximo.properties file
B. edit the TSDTKTSOURCE synonym domain
C. edit the Service Request application with the Application Designer application
D. extend the Java class associated with the Source field on the Service Request application
What is a valid status sequence for a Ticket Template?
A. Draft> Active > Inactive> Active
B. Draft> Active > Inactive > Revised
C. Draft> Pending > Active> Inactive
D. Draft> Pending > Active> Revised
What must a survey have in order to be automatically sent?
A. questions, an escalation, and be set to Active status
B. questions, an object it applies to, and the condition to be met
C. an object the survey applies to, an escalation value, and the status set to Enabled
D. be set to Active status, apply to an object, and have defined the condition to be met
In IBM SmartCloud Control Desk V7.5, which two calendar types are available to be used
with Service Level Agreements in the Service Level Agreement application? (Choose two.)
A. Time Calendar
B. Custom Calendar
C. Frequency Calendar
D. Applies To Calendar
E. Calculation Calendar
Answer: D, E
An IT support specialist is creating a new solution record so it is published and available from
the Self Service Center application. He entered information into the Symptom, Cause, and
Resolution sections and saved the record. The solution describes resolving an issue with the e�
mail server, so in the keywords section he is adding the word: e-mail. Now he wants to check
if the solution is available from the Self Service Center application so he searches using the
email keyword but his solution is not listed on the results list. He checked the solution record
again and it is in ACTIVE status and the Self Service Access option is checked. Why is the
solution not appearing in the results list?
A. The Expiration Date field is empty
B. The Lucene engine did not index this record.
C. A classification was not assigned to the solution.
D. The specification list on the Specifications tab is empty.
Which two approvers can be used with the default workflow and sections on the Offering
application? (Choose two.)
A. Line Manager
B. Asset Manager
C. Financial Manager
D. Fulfillment Manager
E. Service Request Manager
Answer: A, D
An incident may be associated with which two record types? (Choose two.)
C. Item Master
D. Purchase Order
E. Configuration Item
Answer: A, E
What are three purposes of the Offering dialog in the Self Service Center? (Choose three.)
A. Modify the offering type
B. re-classify the offering instance
C. display the details of a descriptive offering
D. allow the users to overwrite the offering workflows
E. allow the user to launch the service for an action offering
F. collect attribute information from the user for fulfillment of the service
Answer: C, E, F
Which user must be used to delete the Incident queries installed from the Service Desk
A. any user
B. a database user
C. only MAXADMIN
D. only the user that created the query
What is a use case for a Ticket Template?
A. applying a source to a ticket
B. applying a known solution to a ticket
C. applying a consistent summary to a ticket
D. applying a Service Level Agreement to a ticket
Which application is used to specify which process will be invoked once a user submits an
A. Offerings application
B. Offering Catalog application
C. Process Request application
D. Workflow Designer application
Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?
A. They group customers.
B. They group work orders.
C. They group offerings that are commonly ordered.
D. They group shopping carts that are commonly submitted.
Source / Reference:
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