C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Practice Test

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**** SAMPLE IBM SmartCloud Control Desk V7.5 Service Request Management Implementation 2021 Dumps ****

               QUESTION: 108
               The Source   field indicates how the Service Request was originated. How is the list of possible
               values changed?
               A. modify the maximo.properties file
               B. edit the TSDTKTSOURCE synonym domain
               C. edit the Service Request application with the Application Designer application
               D. extend the Java class associated with the Source field on the Service Request application
               Answer: B
               QUESTION: 109
               What is a valid status sequence for a Ticket Template?
               A. Draft> Active   > Inactive> Active
               B. Draft> Active   > Inactive > Revised
               C. Draft> Pending > Active> Inactive
               D. Draft> Pending > Active> Revised
               Answer: A
               QUESTION: 110
               What   must a survey have in order to be automatically sent?
               A. questions, an escalation, and be set to Active   status
               B. questions, an object it applies to, and the condition to be met
               C. an object   the survey applies to, an escalation value, and the status set to Enabled
               D. be set to Active status, apply to an object, and have defined the condition to be met
               Answer: A
               QUESTION: 111
               In IBM SmartCloud Control    Desk V7.5, which two calendar types are available to be used
               with Service Level Agreements in the Service Level Agreement application?   (Choose two.)
               A. Time Calendar
               B. Custom   Calendar
               C. Frequency Calendar
               D. Applies To Calendar
               E. Calculation Calendar
               Answer: D, E
               QUESTION: 112
               An IT support   specialist is creating a new solution record so it is published and available from
               the    Self Service  Center application. He entered information  into the  Symptom, Cause,  and
               Resolution sections and saved the   record. The solution describes resolving an issue with the e�
               mail server, so in the   keywords section he is adding the word: e-mail. Now he wants to check
               if the   solution is available from the Self Service Center application so he searches using the
               email keyword but his solution is not listed on the results list.   He checked the solution record
               again and it is in ACTIVE status and the   Self Service Access option is checked.   Why is the
               solution not appearing in the results list?
               A. The Expiration Date field is empty
               B. The Lucene engine did not index this record.
               C. A classification was not assigned to the solution.
               D. The specification list on the Specifications tab is empty.
               Answer: B
               QUESTION: 113
               Which two approvers can  be used with  the    default  workflow and  sections on the Offering
               application? (Choose two.)
               A. Line Manager
               B. Asset Manager
               C. Financial Manager
               D. Fulfillment Manager
               E. Service Request Manager
               Answer: A, D
               QUESTION: 114
               An incident may be associated with which two record types? (Choose two.)
               A. Asset
               B. Calendar
               C. Item Master
               D. Purchase Order
               E. Configuration Item
               Answer: A, E
               QUESTION: 115
               What are three purposes of the Offering dialog in the Self Service Center? (Choose three.)
               A. Modify the offering type
               B. re-classify the offering instance
               C. display the details of a descriptive offering
               D. allow the users to overwrite   the offering workflows
               E. allow the   user to launch the service for an action offering
               F. collect attribute information from the user for fulfillment of the service
               Answer: C, E, F
               QUESTION: 116
               Which  user  must  be  used  to  delete  the    Incident  queries  installed  from  the  Service  Desk
               A. any user
               B. a database user
               C. only MAXADMIN
               D. only the user that created the query
               Answer: D
               QUESTION: 117
               What is a use case for a Ticket Template?
               A. applying a source to a ticket
               B. applying a known solution to a ticket
               C. applying a consistent   summary to a ticket
               D. applying a Service Level Agreement to a   ticket
               Answer: C
               QUESTION: 118
               Which application   is used to specify which process will be invoked once a user submits an
              A. Offerings application
              B. Offering Catalog application
              C. Process Request application
              D. Workflow Designer    application
              Answer: A
              QUESTION: 119
              Which statement is true   about cart templates in IBM SmartCloud Control Desk V7.5?
              A. They group customers.
              B. They group work orders.
              C. They group offerings that are commonly ordered.
              D. They group shopping carts that are   commonly submitted.
              Answer: C



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