Strategy to Improve HCAHPS Scores Begins With Effective Communication and Employee Awareness.
Since the inception of in 2008 patient care and competition from the healthcare business hasn't been more significant or quantified. From enhanced patient care to hospital incentives and aggressive positioning, the significance of top scores is as critical as ever.
While a powerful focus on appropriate care and effective communication with patients is being put with patient surveys internal attention needs to also be set by how HCAHPS significance has been communicated together with the hospital staff.
The fact is that with no complete awareness and a willingness from all employees to focus on patient care satisfaction high scores would only be achieved accidentally.
The very first step in enhancing scores (and all these are really basics) is developing a hospital broad and total understanding of what exactly is being quantified by patients. Utilizing internal communication to create hospital employee awareness of the way in which every hospital staff member plays a crucial function in scoring is overriding.
To create this awareness and finally create place specific accountability requires a communication strategy which not only provides hospital employees sufficient comprehension of how hospitals are being quantified but also makes a culture of individual responsibility to do their role in creating the ideal patient experience.
Like any other internal communication vehicle you will find flaws. In the employee who may not have received the advice to the worker who is not be accessible when material has to be reviewed along with the worker who simply just not know the significance... Any vehicle for hospital communication ought to have dimension of readership and acknowledgement performance as well as the capacity to quantify employee comprehension of all internal policies or initiatives regarding patient care.
Besides broadcasting"What you need to learn concerning HCAHPS" an instrument for quantifying a hospitals employee's degree of understanding of HCAHPS is vital. Normal testing and discovery of knowledge gaps is a valuable tool to improve scores at any given position in any hospital.