The Infrastructure Technician is an IT professional who delivers technological support to external and internal customers. Technicians enable customer success in assisting client utilization of technology in their jobs at home or the office. They use several tools for solving technical problems and managing client issues.
To keep up the normal business function of various sectors an infrastructure technician delivers maintenance to internal and external stakeholder, helping them to increase their productivity by using technology to perform the jobs. Technicians make use of different tools and techniques to solve the issues and fixes non-routine issues.
The work may also include systems support and resolving issues to maintain the organization’s productivity.
In the IT field, these technicians play an essential role in the smooth functioning of computer hardware, software, and networks. They thus assist in maintaining an organization’s vital productivity. Also called first or second line support, they are responsible for active maintenance of organization IT assets.