Customer Service Basics - If you are a new business owner or one who is trying to improve your business, then you probably already know what customer service is all about. But do you know how to deliver it? If not, then you should. Below are some basic but important customer service concepts that will help you get started right away.
We all know that the customer is the king and they always get what they want. So as a rule, when dealing with a customer, always be polite. This will give the customer the feeling that you are doing what you promised - and that you actually believe in your product and service.
Be professional and don't look like you are trying too hard for the sale. This will turn off most customers right away. Remember, they will be getting hundreds of phone calls on Monday. Being hard-sell will only get you into trouble. So just be professional and let the customer buy by themselves.
The key to good customer service is to give them the value they deserve. Don't try to sell them something over and above their needs. Most customers won't buy a product or service over and above their needs anyway. It's the customer that needs to sell themselves. So make sure you give them the value they deserve.
Do remember that there is a big difference between friendly customer service and arrogant customer service. You don't want to come off as a pushover or a pushy sales person. And you don't want your customers to think that you are either one. So start practicing both the basics of customer service and keep your voice as calm and cool as possible when dealing with customers.
Get good at listening to your customer. They have probably bought from you at least once and they know you by your voice. So, make it known to your customers that you really listen to what they have to say. This will get you out of a lot of "I don't think this is right" or "That's not okay" or "I'm not sure about that" customer interactions.
In addition to good customer service, you must be able to market your business. This is the first step toward building a good reputation. You can get your business logo and business name in front of hundreds of potential customers every day if you use the right marketing tactics. This is how you get your foot in the door and into the business of selling products or services.
These are just a few of the things that you can do to learn the basics of customer service. You might even consider taking a training course on this subject. You may not think you need one, but believe me, your customers do! And they are counting on you! So, get going to set the standard for customer service.
Remember, the whole goal of customer service is to take your customers' minds off what's really going on with your company. You want them to stop focusing on problems with your products or services and put their minds on more positive things. They will appreciate the fact that you are there to help them out. The best thing you can do is focus on putting them at ease.
When a customer gives you feedback, don't waste their time by asking them why they wrote that particular message. Instead, focus on listening to their story and getting them to share more of their thoughts. What did they like or dislike about your product or service? Learn from this and use it to help improve your customer service for future transactions.
It's also important to let customers know that you value their opinion. When customers feel valued and respected, they are more likely to tell others about their experiences. This can work wonders for your business, especially during those lean times between seasons or between shifts at your business. Try offering rewards to customers who give you glowing reviews. For example, offer a discount to customers who bring in a specific number of orders. Offering a percentage off your current purchases or a coupon code for your next purchase is a great way to get more word out about your business.
As you can see, by following these customer service basics, your business will thrive. Remember to never leave anyone waiting when they are shopping or during emergency situations. Always be polite and helpful. You may even find that people actually prefer it over harsh customer service.