When you install a wireless Canon printer in Windows 10, you may face a common error in which the Canon printer is showing "offline". Your printer would be offline and don't take any print jobs even if everything is connected well. There are many different reasons why a Canon printer is showing this error and will try to tell you all the possible solutions to get rid of it. First, you may find the issue why windows won’t scan the canon printer network. Secondly, troubleshooting error issues may be displayed when a Windows 10 computer is connected to a wireless network or router (Wi-Fi). With that being said, let's take a look at the common reasons for this error and how you'll get rid of them.
Connection Issue
First of all, you have to check the wireless LAN connection status to figure out the main problem of the Canon printer going offline. Any device being "offline" means there's a connection issue and to confirm that in your case, check the printer’s Wi-Fi lamp. The Wi-Fi lamp is a symbol that will be lit if the connection is steady and the printer is ready to use. If you see the Wi-Fi lamp is not lit, you have to reconfigure the Wi-Fi connection and if that seems fine, check your Wi-Fi router.
Restart the router
If the Wi-Fi configuration seems fine and all of the cables are connected well (internet connection), the issue is with your Wi-Fi router. To get rid of this Canon offline printer problem, you have to reboot the router as it is another effective option that you can consider. Easily, unplug the router from the plug and wait for at least ten seconds to connect it back. Turn it on and check if your printer comes back online or not. If the Canon printer still says offline, then try another method.
Restart Print Spooler
Another method for offline Canon printer troubleshooting is restarting the print spooler. It is a possibility that your Canon printer is offline because the Print Spooler service is running, you just have to follow the steps below to restart the print spooler.
- Open the Task Manager by pressing Ctrl+Alt+Del.
- As the Task Manager shows up on the screen, go to the Services tab.
- From the Services tab, open the service management tool.
- When the list of services appears on the screen, find "Print Spooler".
- When you find it, select it, and right-click on it to "Start" the printer.
- If you see that the status is "Running", click "Restart" and that will solve your problem.
If you've tried everything but still your Canon or Epson printer is showing offline in Windows 10, you should consult "Printer IT Help". They're adept at solving all kinds of issues like setting up a printer, network issues, unknown errors, and anything that is related to printers and their issues.