The Unseen Costs of Traditional Provisioning

It’s easy to see the upfront costs of traditional moves, adds, changes in Cisco’s Unified Communication applications. Time X Salary, right? That’s how we measure cost. But like the old story of the iceberg, where we only see 10% above water, 90% remains hidden underwater. There are always hidden costs that can surpass what we traditionally see as costs, and it’s these hidden costs that can sink ships.

Employee satisfaction
Many engineers end up leaving positions where they see themselves straddled with what they see as mundane, repeatable tasks they consider to be providing no real challenge or benefit to the overall organization. With the job market currently being tight, employee motivation and retention are paramount to a company’s future success.

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Projects not delivered on time
One of the common complaints we hear from engineers when a deadline is missed is that their time was tied up by peripheral tasks. Often projects are rushed as the deadline approaches, and corners are cut to try to deliver on time. Both quality and service are affected by delays.

Unused licenses
While provisioning is always followed up on, deprovisioning tends to be less of a priority, whether it be because engineers weren’t notified by HR or they had other priorities. There’s no end-user there reminding anyone they need service. The result is many companies end up paying for licenses for vacant seats and licensing becomes a mess.