Fortunately, as Zebra’s recent “Future of Field Operations” study found, the shift to rugged mobile computing, printing and scanning devices with more capabilities and functions is happening, even accelerating, within the telecommunications sector and even among other service providers. That’s because field service organizations do not act on a whim, especially when it comes to major operational changes. They use data as the basis for decisions ranging from the types of services they should offer to the infrastructure designs they should implement and even the types of technology tools they should give their workforce so that field teams can stay connected to one another and critical business systems while maintaining the equipment that enables others to do the same. And, right now, the data makes a strong case for implementing easy-to-deploy and even easier-to-use enterprise-grade mobility solutions that give telecom and technical service providers the real-time, actionable intelligence needed to improve response times and better manage labor and inventory resources.
In a way, that kind of says it all. Better response times help everybody – definitely customers, but also the organization. The quicker an equipment or infrastructure problem in the field is addressed, the sooner that asset can support revenue. Plus, increasing the speed of dispatch, diagnostics and issue resolution gets the technician (or team) to the next call sooner, which means more calls can be handled per day. But response time improvements don’t happen because you or your workers try harder. They happen because predictive analytics and automated dispatch get the trucks rolling sooner, geographic information systems (GIS) data directs technicians to the right asset immediately upon arrival at their destination and machine learning combined with virtual reality (VR) or virtual collaboration tools increase the first time fix rate (FTFR).
OPTOMER is a rapidly growing company with over twenty years of experience in the telecommunications market, specializing in fiber optic technology. As a representative of the Swiss company DIAMOND, which works in high-performance optical components production, OPTOMER provides innovative solutions, modern technology and comprehensive technical support.
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