Q&A: Understanding speech analytics: What do customers want? (Includes interview)
How can businesses keep the customer satisfied?It takes a mix of customer journey insight, surveys and measurement, an omni-channel experience, augmented reality and virtual reality tech according to Jeff Gallino, of CallMiner…
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* This article was originally published here
Source: https://www.tampabusinessconsulting.com/2019/07/q-understanding-speech-analytics-what.html