Field Service Management is a system for organizing field operations for a mobile workforce. At the basic level, FSM involves scheduling service orders, dispatching operators, and following vehicle locations and occupation status. The plumbing software correct programming software computerizes these undertakings and gives versatile access through a cloud-based application.

Popularly referred to as FSM, it is predominant in various businesses, yet especially those that utilize mobile agents or contractual workers, for example, waste management, utilities, broadcast communications, public transportation, and even in-home healthcare.

It includes the detection of a field service need, scheduling and optimization of field technicians, dispatching those technicians, part or product delivery and information, and support through the process. It helps manage your work on location and ensures that workers are assigned properly depending on their location, skill level, and availability.

According to series of studies, it has been estimated that by 2019, the FSM market will be at a value of $3.5 billion as customer demands and logistics of field service management teams will continue to increase in intricacies

Benefits of Field Service Management

The benefits of using field service management in your business are limitless. Organizations that have incorporated the use of field service management software have seen a noticeable increase in completed jobs per day – some as high as 47% which increases job productivity, customer satisfaction, and efficiency.