Roadrunner email problems can occur due to various reasons. It is the most common issue Roadrunner users face with their accounts. An error message is displayed on the screen like this” The login information that you entered is incorrect”. If you fill in the details correctly and still get the same prompt, try fixing the issue using the following steps.
- Check for the Caps lock key if it is turned off/on. Passwords are case sensitive and hence you need to put the details in the correct case.
- If the same doesn’t work try resetting the password in Roadrunner Email Server Settings. Resetting a password is quite an easy process. Click on the “Forget Password” option. After Clicking that you will be asked for the Alternate Email that you have already provided during the time of registration. Check the alternate Email and proceed further as directed in the mail.
- Account getting locked is also a common error in Roadrunner Email Service. The account gets locked due to various reasons like high data traffic, Interrupted internet connection server issues, or the account being inactive for a long time. If you are getting the prompt “your account has been locked” be patient and try logging in after a couple of minutes. You should be able to sign in to your account after a while. Voila!
If the basic troubleshooting doesn't fix Roadrunner email problems, then continue reading the blog for more solutions.
Solutions to Fix Roadrunner Email Problems
Unable to Connect to the Mail Server
Sometimes you are unable to connect to the Roadrunner Email service because of trouble getting connected to the server. The most prominent cause of it is a poor network connection, incorrect outgoing or incoming server settings.How to fix this?
You can fix it either by getting connected to a stable internet connection or try updating the email server setting. If that doesn’t work, please talk to our customer support for further assistance.Unable to Send/Receive Mails
This is a common issue people face with most Mail service providers. There might be a server failure or an outgoing server setting has been configured incorrectly. Sometimes the recipients’ email address has been typed wrong and hence messages can’t be delivered.Troubleshooting the issue
You can check whether the recipients’ email address has been typed correctly. If that is okay, switching to another browser can be the second option. If there is a problem with the Client-server try logging out and logging in again to check if the issue has been resolved.Roadrunner Server Down
If the client discovers any problem logging into the Roadrunner email account, this can happen because of a server issue. For fixing this issue the client should test the issue with a host on the server.Correct Email Configuration
The correct email configuration needed to be set up in any of your android, ios, Windows, or Mac. if you are signing up on your Roadrunner account from the official Roadrunner email login page, configure the email settings manually. There are two ways to configure the Roadrunner email setting using the IMAP server or using a POP server.Wrapping Up
We hope the above solutions have helped you fix your Roadrunner email problems. Although these issues are common and can be fixed by the user itself it becomes a reason to worry if not fixed on time. If due to any reason your problem persists, you should not lose hope and contact our email experts by dialing our Roadrunner email support phone number. We'll take care of your Roadrunner email problems and fix them asap so that you can continue using them without further delays.