Break-fix or break/fix is a model for delivering IT support that focuses on providing a service when repairs and updates are required. If something is broken, the service is available to fix it. If you have a short-term project to upgrade or improve something, you can enlist the services you need as and when you need them, and you won't have to pay for anything that isn't required. You pay per service, rather than paying an ongoing amount for ongoing services.

Break-fix services can be ideal for repairing OEM IT failures. It's a flexible solution that gets you the IT support that you need quickly, without having to pay a retainer or monthly fee. There are plenty of options to choose from, with freelance support workers and engineers available to meet your business's needs.

break-fix model as giving you more control over your IT support. You can decide when you want to call for help, whether you need to repair something or it's time to improve part of your IT system. For managed IT services, you need to be able to trust the provider so that you can hand some of the control over to them.

If you want to save money, break-fix services could be right for your business. You can avoid spending money on unnecessary services by only using them when you need to. Managed IT services require a monthly cost and for that you will often receive a fixed service or number of hours. This can be useful if you want a predictable, consistent cost each month, but it's not suitable for all businesses.

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