The primary responsibility of Cisco Call Managers is to develop and implement the physical design and architecture of computer networks. They are also involved in certain aspects of LANs and WANs, and VoIP, too.

It is the responsibility of the Cisco Call Manager to deploy, troubleshoot, monitor and optimize IP telephony, voice, and video and mobility solutions. The professionals will assist and lead the design and implementation of Cisco Unified Communication products. They have to play an active role in software upgrades on existing Cisco voice deployments. The job role also involves providing technical assistance to Network Analysts & Network Professionals.

The Cisco Call Manager must also identify and resolve the issues relating to the Cisco software, Cisco IP phones, and voicemail. They should coordinate with other hardware and software professionals relating to networks and telecommunications. It is the Cisco Call Manager duty to be the primary point of contact for any queries relating to ISP outages and other issues.

The professionals should create, analyze and troubleshoot the call flows and look into call detail records. They should understand its role in the complex multi-component environment. The Cisco Call Manager will design and deploy solution for the multi-site environment in Cisco technologies. They have to showcase strong passion and capabilities in innovation and advancement in contact center technologies and concepts. The Cisco professional should own the technical design and development of cross-functional, multi-platform application systems.