Help Desk Vs Technical Support: What’s The Difference?
Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. However, did you know that there’s a sharp line of difference between the help desk and technical support?
Help Desk vs. Technical Support: What Do They Mean?
In an organization, both the help desk and technical support have a distinct position and role. While a help desk is more inclined towards addressing customer queries/requests and enhancing the customer experience, technical support aims to resolve the technical issues of customers