Providing carrier and customer service for the duration of area visits or dispatchesManaging all on web website online installation, restore, protection and check tasks
Diagnosing mistakes or technical issues and figuring out right solutionsJob briefWe are seeking out a self-starter Field field engineer to supply the favored customer support experience. The purpose is to force carrier achievement that improves purchaser satisfaction, maximizes purchaser retention and will increase profitability.ResponsibilitiesProvide carrier and customer service for the duration of area visits or dispatches
Tie workflow to schedule Manage all on web website online installation, restore, protection and check tasksDiagnose mistakes or technical issues and decide right solutions
Produce well timed and particular carrier reports
Document processes
Operate automobile in a competently way and use area automation systems
Follow all company’s filed methods and protocols
Cooperate with technical group and percentage records throughout the organisationComprehend purchaser necessities and make suitable recommendations/briefingsBuild effective relationships with customers
RequirementsProven Field Service experience
Ability to troubleshoot, check, restore and carrier technical equipment
English literacyAbility to paintings bendy shifts and to conform to converting paintings schedulesFamiliarity with cellular equipment and applicationsTechnical diploma or certification