Mobile Hand Held Device Increases HVAC Technician Efficiency

Digital Dispatcher, among North America’s leaders in innovative handheld efficiency enhancing systems for the HVAC sector, has developed a proprietary handheld mobile device, named DIGITAL-SERVICE. Most HVAC (heating, ventilating and air conditioning) technicians spend a considerable level of the workday sorting through copies of perform orders, translating illegible service appointments notes, and navigating for the next appointment. The DIGITAL-SERVICE mobile device offers HVAC techs a streamlined, high-tech course of action that circumvents these inefficient tasks.

DIGITAL-SERVICE technologies hyperlinks cutting edge ruggedized Andriod devices (Wise Phones, Lap Pads, etc) to dispatch and a central documentation application. This shift in the old walkie-talkie devices (like these utilized by UPS/Fedx) or the old radio-based dispatch and paper documentation technique gives Technicians more correct routing and quick, electronic access to customer files.

“This method has been evolving for over 14 years all within genuine high op-tempo metro operations. ten years ago Digitial Dispatcher started installing it in operations all through the United states and Canada.” says Tom Duffy, Founder of Digital Dispatcher and former owner of Kelley Service “Having access to real-time information permits our technicians to operate DIGITAL-SERVICE and schedule more appointments per week.”

The time-savings start with dispatch. Before DIGITAL-SERVICE, techs radioed back and forth with all the dispatch center for routing details and confirmation, involving numerous minutes of waiting. Several minutes various instances every day times 10-100 technicians leads to some pretty higher numbers, numbers that represent lost time and money. DIGITAL-SERVICE allows actual time communication among technicians and dispatchers circumventing this costly delay. Location Tracking within the device guarantees technicians are offered one of the most efficient route towards the subsequent appointment, saving time, gas and redundant radio time. The method even gives audible turn by turn directions.



“Our prospects say their typical ticket cost goes up 15%,” says Tom Duffy. “DIGITAL-SERVICE ensures the techs give more products and services to improve a customer’s indoor comfort and guarantees our technicians bill accurately.”

Once at an appointment, technicians document particulars from the present pay a visit to - storing clear info for future service visits. This improves customer relations by presenting an expert look to property owners and improves service on later visits by ensuring precise and offered info. Shoppers benefit by having a technician who knows the history of their residence and heating or air conditioning unit.

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Device Also Acts As Point-of-Sale

“DIGITAL-SERVICE links to a wireless printer around the techs tool bag allowing him to print the invoice for the customer from within their house saving considerable in invoices, postage, processing and in lost invoices” says Tom. “This tends to make the techs and office group a lot more efficient and frees them up for revenue generating activities.”

Two NEW additions to the DIGITAL-SERVICE plan include bar code scanning functionality, and on website electronic signature capability.

The DIGITAL-SERVICE system has brought a powerful return on investment for its users. Real-time information makes it possible for centers to better manage the every day operations of its technicians and also to track opportunities for instruction and improvement. The speed on the DIGITAL-SERVICE system allows users to realize income two-three days earlier than when working with a paper-based system, improving money flow. Charges have also decreased across administrative functions while information good quality has enhanced.

Tech coaching programs have also improved, because of DIGITAL-SERVICE. Center managers will need only review recent digital transactions to determine how a tech interacts with shoppers. As a result, center managers are able to perform with techs on locations that have to have improvement which include generating leads, generating recommendations and expanding sales. The electronic record of service calls indicates techs get feedback on their efficiency, can provide even better service and their their suggestions are saved for office follow-up developing a repository of warm leads for more income in slower seasons.