JustPaste.it

[18:49:33] Dave Jones: Hi Jon Felosi, I'd like to add you as a contact. Dave Jones
[19:35:33] *** Jon Felosi has shared contact details with Dave Jones. ***
[19:35:36] Jon Felosi: Hey Dave
[19:35:40] Jon Felosi: How canI help you?
[19:58:54] Dave Jones: http://www.webhostingtalk.com/showthread.php?t=1333416
[20:00:43] Jon Felosi: reading
[20:01:10] Dave Jones: What was he running I cheked serveradmins.us and you only offer Server Management eh?
[20:01:24] Jon Felosi: Well with him
[20:01:35] Jon Felosi: he got us to order some hardware to drop some fusion io drives in
[20:01:50] Jon Felosi: we setup a lot of stuff for him for free as he didnt have a sever manageent contract with us
[20:01:51] Jon Felosi: well
[20:01:56] Jon Felosi: he had the service about 45 days
[20:02:16] Jon Felosi: we had his mysql setup on a galera cluster
[20:02:20] Jon Felosi: not sure if you know what that is
[20:02:21] Jon Felosi: but
[20:02:31] Jon Felosi: basically insteqad of connectig to localhost mysql
[20:02:38] Jon Felosi: you connct to the load balancer ip and port
[20:02:50] Dave Jones: Yep.
[20:02:58] Jon Felosi: well he launchd and immediately got errors about failure to connct to mysql sock
[20:03:08] Jon Felosi: and another thing
[20:03:13] Jon Felosi: the guy hires real cheap devs
[20:03:15] Jon Felosi: from india
[20:03:21] Jon Felosi: and other countruies
[20:03:23] Jon Felosi: anyway I explained to him
[20:03:28] Jon Felosi: how to connect the mysql and such
[20:03:51] Jon Felosi: and his devs couldnt handle that so he just immediatrly started demading a refund
[20:04:04] Jon Felosi: in the situation with him where we actually have to purchase hardware
[20:04:09] Jon Felosi: we do ytearly cintracts paid up front
[20:04:14] Jon Felosi: to cover all costs
[20:04:43] Jon Felosi: with this, he was supposedly buddies with one our or admins who has been fired rearding this who vouched up and down for him
[20:05:12] Dave Jones: Oh that is a lot more understandable. then what he said. You should post that on WHT.
[20:05:25] Jon Felosi: SO he is not entitled to a refund. I think the business owner offered him a partialp prorated refund on what he was owed due to him being well into the second month
[20:05:31] Jon Felosi: but he refused and wanted it all
[20:05:33] Jon Felosi: Well
[20:06:16] Jon Felosi: I do not have WHT account and we bought this domain from a guy long ago they didnt like or got banned and everytime we try to trg they put us on hold and never answer tickets