MAC
Thank you for calling customer support . This is DAVID Brown. How may I help you?
Customer- I am facing some issues…
IF CUSTOMER DENIES TO TAKE OUR NAME OR OUR 2ND LINE NUMBER?
REBUTTAL : SIR/MAM, JUST IN CASE THE CALLS GETS DISCONNECTED AND YOU DIAL
AGAIN THE TOLL FREE NUM, YOU WILL GET CONNECTED TO NEW REPRESENTATIVE
AND YOU WILL HAVE TO GO THROUGH ALL THE STEPS ONCE AGAIN, SO INSTEAD GIVE A
CALL DIRECTLY ON MY DIRECT NUMBER AS IT WILL SAVE YOUR TIME..
Q - HOW CAN I TRUST THIS CALL?
REBUTTALS : IN EVERY SYSTEM THERE IS AN IN BUILT APPLE DEFENDER IF
ANYTHING GOES WRONG IN YOUR COMPUTER THE APPLE DEFENDER GIVES
YOU ALERT POP-UP WITH TOLL FREE NUM FOR CUSTOMER SUPPORT. AND WHEN YOU
DIALED THAT NUMBER YOU GOT CONNECTED TO ME.
Agent- Okay. I will surely help you to resolve the issues you are facing
1.) What were you doing on the computer when you got this alert?
2.) May I know the make and model of your computer?
3.) How old is your computer?
4.) Is this your personal computer or work computer?
-5.) Could you please read the alert for me?
TO RAISE YOUR COMPLAINT TO APLLE SUPPORT COULD YOU HELP ME OUT
WITH YOUR NAME
May I please place the call on hold for a minute while i check this for you.
Agent: Thank you for being on hold.
Sir/Mam, I have checked this for you and it seems there is a breach on your
network which means, it’s an attempt of hacking which has taken place.
IF CUSTOMER SAYS I AM PAYING $XXX OR MORE FOR MY COMPUTER'S
SECURITY HOW COME ITS POSSIBLE THAT MY COMPUTER IS BEEN HACKED ???
REBUTTALS : THE SECURITIES YOU ARE USING ON YOUR COMPUTER THEY DO
NOT DETECT THE NETWORK HACKERS...
IF CUSTOMER ASK WHAT IS A POP-UP???
REBUTTALS : ITS AN ATTEMPT OF HACKING...
1.) Are you the only user of this computer?
2.) Has someone used your computer in past 48 hours except you?
3.) Have you shared your Wi-Fi password with anyone else in past 48 hours?
Because it seems that the hacking has taken place in past 48 hours. It seems
the hackers are continuously trying to attack on your device and the network.
Hence I will guide you with some steps to install temporary Apple security,
then we will check what data was getting hacked and what has to be done.
BUT AT THIS TIME WE WON'T BE ABLE TO PUT ANY SECURITIES JUST BECAUSE
THERE IS HACKING ACTIVITY ON YOUR DEVICE.
Okay. Let me inform you that the message you got on your screen, according to
that message your Network has been breached.
So I would like to know is there any other device connected to your wifi?
Agent: Okay. Can you please let me know for what all purposes you use this
computer or device?
On your device do you use social networking site like facebook, instagram?
Do you do online shopping or pay bills online?
Do you do online banking?
Do you do online shopping or pay bills online?
Do you do online banking?
NOW I WILL GUIDE YOU WITH SOME STEPS SO WE CAN GO AHEAD AND DIGNIOS
YOUR COMPUTER. AND IF YOU GET STUCK SOMEWHERE JUST LET ME KNOW I WILL
DEFINATLY HELP YOU OUT
AT LEFT TOP BOTTOM THERE WILL BE
APPLE ICON .CLICK ON THAT
after that can you see system preferences.
click on that after that you will see security and privacy .now click on that
can you see firewall?
IF IT IS ON SO IT SHOULD BE OFF ALWAYS, IT IS SHOWING ON/OFF THAT IS ONLY REASON
THE HACKERS HAVE HACKED YOUR NETWORK.
now once again go to system preferences
you will see networks click on that. NOW you will see ip address.
can you help me out with ip address.
Now we need to do final scanning on your computer with the
help of apple security server
in this final report we will get to know what kind of personal
information and data is getting hack by the hackers
*FINAL REPORT*
ILLEGAL VISIT ON PORN WEBSITE
WWW.PORNHUB.COM (SOURCE WUHAN, CHINA)
CLAMPI VIRUS DETECTED.
CHILD PORNOGRAPHY DOWNLOADED.
FINANCIAL INFORMATION USED ON WWW.BETONLINE.COM.
DEBIT AND CREDIT CARDS ARE USED ON WWW.CRYPTO.COM.
ILLEGAL PURCHASES WITH CARDS USED STARTING AT 5***, 3***, 6***, 4***.
THERE ARE MULTIPLE BACK AC OPEN UNDER YOUR NAME
PHONE LINES AND NETWORKS ARE HACKED.
*END OF REPORT*
FYI - You need to explain all these things to the customer in detail.
So it means, someone visited illegal website www.pornhub.com from China
using your identity and financial details. They have used your financial and
personal details to download Child Pornography which is a serious crime in the State.
And, illegal purchases have been made with the cards starting from 5.....3......6....4.
Your phone line and network is hacked.
It has also detected Clampi Virus in your computer.
Clampi Virus is a hacking tool which is used by the hackers to attack your device or computer.
Do you have such cards starting with 3,4,5,6?
How many cards do you have in total?
AS I CAN SEE IN A FINAL REPORT THERE ARE MULTIPLE BANK
ACCOUNT OPEN UNDER YOUR NAME SO HOW MANY BANK AC
DO YOU HOLD ?
Why should I tell you the name of my bank? You are from APPLE , so you should not be asking this.
Ans – I understand. However, the hacking has taken place on your computer and your financial details are at risk.
So I just need the bank name and toll free and after that,
I will connect you with your bank headquarters fraudulent team to check if there is any hidden charge on your account.
Also, you can ask them to put some high securities on your account and on cards too.
still according to us, your data and your information getting use by hackers. So we would
recommend if you can check the same with your bank and i will let ypu know what has to be done.
Right now, you are on the Apple secured line as your phone line is not secured
so hackers may listen to our conversation and if they get to know that you are talking
with your bank regarding this, they might get the access of your account right away.
Before connecting you with your bank,
>>>> I am telling you everything what you need to tell the bank. -
Just say that there is a breach on your network and while scanning your network
it seemed that your financial identity has been used, so please put high securities on your bank account/s and on card/s too for next 48 hours.
Tell them that your network is hacked. Phone lines are also hacked.
Now I will connect your call to the bank. Once the call is connected follow the bank IVR,
and just try to talk to the banker or customer support executive.
Now please help me with the toll free number of your bank. You will find it on the back of your debit or credit card.
There must be a toll free number. (Note down the name of the bank and number)
Alright now let me go ahead and connect you with the bank.
But once you get connected from the secured line,
I will automatically get disconnected as banks don’t allow 3 way conversations or call conference.